Epic Program Director - EPIC TEAM

Memorial Health System; Springfield, West Jefferson (IL, NC); On-site; USD 90,000 - 150,000; Full time

Job summary

An established industry player is seeking a senior leader to oversee the implementation of an advanced Electronic Health Record (EHR) system. This pivotal role involves collaborating with executive sponsors and clinical leaders to ensure that the project aligns with organizational objectives and is delivered on time and within budget. The ideal candidate will have extensive experience in EHR management, particularly with Epic, and will be responsible for leading cross-functional teams to optimize clinical workflows and enhance patient care. If you're passionate about improving healthcare through technology and have a proven track record in project management, this opportunity is perfect for you.

Qualifications

• 5+ years in EHR program management, preferably with Epic.
• PMP certification and Epic certification preferred.

Responsibilities

• Oversee EHR strategy and implementation, ensuring alignment with organizational goals.
• Lead cross-functional teams and manage project budgets effectively.

Skills

Project Management

Leadership

EHR Implementation

Communication

Change Management

Education

Bachelor's degree in Healthcare Administration

Master’s degree

Tools

Epic Systems

Project Management Software

Job description

Overview

Position Summary:

Oversee the planning, execution, and successful completion of the Epic Electronic Health Record (EHR) implementation. This senior leadership role is critical to ensuring the alignment of project goals with organizational objectives, on-time delivery, and adherence to budgetary constraints. Collaborate with executive sponsors, clinical leaders, IT professionals, and external Epic consultants to implement a cohesive, integrated EHR system that optimizes clinical workflows and enhances patient care.

Required to be on-site at least 3 days per week.

Expect to travel to Madison, WI for 2-3 weeks over the summer based on the specific certification track needed for your application. More detail will be provided as the course catalog is finalized for offerings.

Qualifications

Education:

Bachelor's degree in Healthcare Administration, Information Technology, Business Management, or a related field (Master’s degree preferred).

License/Certifications:

• PMP (Project Management Professional) certification preferred.
• Epic certification(s) in relevant modules or demonstrated experience managing Epic implementations is a strong advantage.

Experience:

• 5 years of verifiable experience in Electronic Health Record (EHR) program management, preferably in Epic, including at least 3 years in a supervisory capacity.
• 5 years of progressive clinical or operational leadership experience, with a minimum of 2 years managing high-performing teams.
• Proven ability to lead Epic implementations or similar EHR projects, ensuring alignment with organizational goals, seamless integration, and optimized clinical workflows.
• Demonstrated success in managing large-scale, cross-functional teams while overseeing EHR system deployment, enhancement, and adoption.

Responsibilities

Principal Duties & Responsibilities:

1. Develop and execute a comprehensive EHR strategy and roadmap, ensuring alignment with organizational objectives and industry best practices.
2. Serve as the primary liaison between executive sponsors, stakeholders, IT leadership, and project teams, ensuring seamless communication and collaboration.
3. Advocate for Epic best practices, encouraging adoption of standardized workflows to optimize efficiency and clinical outcomes.
4. Keep up with emerging trends, Epic updates, and regulatory changes that impact the system and provide strategic recommendations.
5. Lead all phases of Epic implementation and optimization, including system design, build, testing, training, go-live, and post-go-live support.
6. Monitor project progress, proactively identify risks and interdependencies, and implement mitigation strategies.
7. Ensure adherence to timeline, scope, and budget constraints, adjusting strategies as necessary to keep the project on track.
8. Develop KPIs and reporting mechanisms to measure project success, presenting regular updates to executive leadership.
9. Lead and manage cross-functional project teams, including analysts, trainers, clinical informaticists, and technical staff.
10. Oversee the hiring, onboarding, certification, and training of Epic project staff, ensuring high competency levels.
11. Collaborate with clinical, operational, and administrative leaders to assess workflows, validate system design, and drive adoption.
12. Facilitate stakeholder meetings, workshops, and leadership updates to ensure alignment and informed decision-making.
13. Manage the Epic program budget, ensuring sustainability and cost-effectiveness.
14. Oversee financial planning, including cost-to-budget forecasting, invoice approvals, and purchase order authorizations.
15. Negotiate and manage contracts with Epic representatives and third-party vendors, ensuring deliverables align with organizational needs.
16. Coordinate vendor site visits, system demonstrations, and consultant engagements.
17. Develop and execute change management strategies to promote end-user adoption and minimize resistance.
18. Work closely with HR and training teams to create and deploy comprehensive training programs for clinicians, administrators, and IT staff.
19. Facilitate end-user engagement through workshops, feedback sessions, and ongoing system improvements.
20. Ensure compliance with industry standards and regulations (e.g., HIPAA, Joint Commission, CMS requirements).
21. Establish governance models and policies to maintain data integrity, security, and confidentiality.
22. Define and monitor Epic system KPIs to evaluate performance, user adoption, and system effectiveness.
23. Partner with leadership teams to ensure the long-term sustainability and evolution of the EHR system.