Epic Radiant/Cupid Senior Analyst

Nordic Global; United States; On-site; USD 80,000 - 110,000; Full time

Job summary

Nordic Global is seeking a Senior Analyst to provide EHR design, build, testing, and troubleshooting services for complex clients. The role involves managing multiple projects with minimal oversight, ensuring high-quality customer service, and supporting team growth.

Ideal candidates will have a Bachelor's degree or significant industry experience, Epic certification, and excellent problem-solving abilities. The position may require travel and on-call responsibilities.

Qualifications

• Bachelor's degree in related field or 8+ years of industry experience.
• Active Epic Radiant or Cupid Certification required.
• 1-5+ years experience implementing, training, or supporting EHR modules.
• Strong attention to detail and organizational skills.

Responsibilities

• Perform advanced troubleshooting and problem-solving for EHR applications.
• Manage multiple customer assignments and maintain communication.
• Provide outstanding customer service to clients and IT staff.
• Assist in the onboarding of new team members.

Skills

Problem solving skills

Excellent communication skills

Customer service skills

Attention to detail

Education

Bachelor's degree in a related field

Epic Radiant or Cupid Certification

8+ years’ industry experience

Tools

Microsoft Office

Ticketing systems

Job description

Overview

Make a difference. Be happy. Grow your career.

The Epic Radiant/Cupid Senior Analyst provides EHR design, build, testing and advanced troubleshooting services for Nordic’s more complex clients. They bring strong technical and soft skills. They perform most of the day-to-day work for our clients with oversight and assistance from Application Advisors and Senior Application Advisors.

Responsibilities

• Technical — Performing advanced troubleshooting and problem-solving within their application to ensure the integrity, integration, and stability of EHR applications for Nordic’s complex customers.
• Technical — Fulfilling system requests from customers by performing issue analysis within their application, translating needs into detailed requirement specifications, and performing system build and testing.
• Technical — Performing analysis of workflows, system setup, and system audits, including participating in system upgrades and testing.
• Project and Issue Management — Exercising moderate judgment and contributing to decisions, under the supervision of Application Advisors, in support of Managed Services customers that could have impacts to patient safety, financial integrity, and regulatory compliance; contributing to decisions regarding what escalation is appropriate.
• Project and Issue Management — Managing multiple customer assignments with minimal oversight from Application Advisors, including awareness of unique customer build and process, management of open issues in a ticketing system, email communication, and calendar management.
• Project and Issue Management — Managing multiple complex clients and projects simultaneously with minimal oversight from Application Advisors, including maintaining awareness of unique customer build and process, managing open issues in a ticketing system, and monitoring customer-specific email and calendar.
• Project and Issue Management — Accurately completing up-to-date documentation in relevant ticketing system(s), regarding requests processed and incidents solved while still meeting Service Level Agreements (SLAs).
• Project and Issue Management — Following proper change control policies for migrating application build and configurations.
• Project and Issue Management — Working on projects that may be assigned on an ad hoc basis, and assisting in other internal initiatives as necessary, directed, assigned, or requested.
• Teamwork and Customer Service — Providing outstanding customer service by anticipating and meeting shifting customer needs, and delivering high quality support, and valuing and building relationships with customer IT and operations staff, including customer end-users, operations managers, IT analysts, and IT managers.
• Teamwork and Customer Service — Participating in communication and change-management of proposed changes, ensuring concerns and input from affected groups are addressed, and system changes are understood and properly used.
• Teamwork and Customer Service — Contributing to a supportive team culture where everyone is focused on the overall goals of Managed Services; adapting their own focuses of time and energy, under the guidance of Managers and Application Advisors, to deliver on most-important priorities.
• Teamwork and Customer Service — Assisting in the onboarding of new team members to the customer support team, including orienting to unique client configuration and processes, and introducing employees to customer counterparts.
• Growth and Mentorship — Understanding complex system setup, and able to explain and communicate that setup in ways that are easy to understand for internal staff and day-to-day customer counterparts.
• Growth and Mentorship — Taking on new responsibilities and challenges to continually grow and develop skills to meet the evolving needs of Managed Services and our customers.
• Growth and Mentorship — Seeking opportunities to delegate and explain less complicated tasks to peers and less-experienced team members; guiding and overseeing the completion of delegated tasks.

Qualifications

• Bachelor's degree in a related field (relevant education and/or 8+ years’ industry experience).
• Active Epic Radiant or Cupid Certification
• A minimum of 1-5+ years of direct experience implementing, training, or supporting EHR modules
• Must demonstrate and embody Nordic’s maxims
• Ability to apply problem solving skills
• Excellent communication skills, written and verbal
• Proficient with Microsoft Office applications
• Strong attention to detail and ability to organize
• Must be able to work independently, as well as within a team environment
• Prior experience with ticketing systems and change management processes
• Strong customer service track record
• Knowledge of Information Technology Infrastructure Library (ITIL) processes, previous management and project management experience, and participation in previous systems implementations, preferred

Additional Details

• Ability to take on-call rotations outside of core business hours, including nights and weekends
• Ability to travel up to 10%

Nordic is an equal opportunity employer. We are committed to creating an inclusive environment for all employees and applicants. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, genetic information, marital or veteran status, or any other protected status under applicable federal, state, or local laws. We encourage individuals of all backgrounds to apply, including women, minorities, individuals with disabilities, and veterans.