Epic Product Manager

The Fountain Group; Illinois; On-site; USD 117,000 - 132,000; Full time

Job summary

The Fountain Group is seeking an EPIC Product Manager to lead Epic-based initiatives for a prominent client in North Chicago, IL. This contract role focuses on delivering Epic Cheers/CRM and MyChart capabilities with a strong emphasis on Agile delivery.

You will own the product vision, backlog, and roadmap, collaborate with Customer Care and Epic delivery teams, and translate business needs into actionable user stories and acceptance criteria for successful deployment.

Qualifications

• Minimum 3 years of Epic experience.
• Experience with Epic Cheers/CRM and/or MyChart.
• Bachelor’s degree required.
• Epic certification is expected; recently expired cert may be acceptable.

Responsibilities

• Partner with Customer Care stakeholders and Epic delivery teams to translate business needs into scalable Epic solutions.
• Gather and analyze business requirements.
• Define user stories, acceptance criteria, and product requirements.
• Validate development deliverables against stakeholder requirements.
• Own product vision, roadmap, and backlog for assigned Epic capabilities.
• Lead initiatives from intake and prioritization through implementation and delivery.
• Apply Agile and Epic expertise to support product delivery and execution.

Skills

Epic experience

Epic Cheers/CRM/MyChart

Jira and Confluence

Education

Bachelor’s degree

Tools

Jira

Confluence

Job description

The Fountain Group is currently seeking a EPIC Product Manager for a prominent client of ours. This position is located in North Chicago, IL OR REMOTE (based on experience). Details for the position are as follows:

Pay: $85–$96/hr
Duration: 6-month contract initially
Location: North Chicago, IL – Remote may be considered for the right candidate
Schedule: Monday–Friday, 8:00 AM–4:30 PM CST
Interview Process: Video conference (Microsoft Teams)

Position Overview

The Sr. Product Manager partners with Customer Care stakeholders and Epic delivery teams to translate business needs into effective, scalable solutions within the Epic EMR.

The primary requirement for this position is hands-on Epic experience, specifically with Cheers/CRM and/or MyChart.

This role leads business requirements gathering, analyzes business problems, and translates requirements into user stories and acceptance criteria. The Sr. Product Manager also verifies that solutions delivered by development teams meet stakeholder requirements.

The position owns the product vision, roadmap, and backlog for a defined set of Epic-based capabilities, guiding initiatives from intake and prioritization through implementation and delivery.

As a key bridge between business stakeholders and technical teams, the Sr. Product Manager applies strong Epic and Agile expertise to assess requests, shape solutions, and drive execution in a complex, cross-functional environment.

Key Responsibilities

• Partner with Customer Care stakeholders and Epic delivery teams to translate business needs into scalable Epic solutions.
• Gather and analyze business requirements.
• Define user stories, acceptance criteria, and product requirements.
• Validate development deliverables against stakeholder requirements.
• Own product vision, roadmap, and backlog for assigned Epic capabilities.
• Lead initiatives from intake and prioritization through implementation and delivery.
• Evaluate business requests and help shape effective solutions.
• Serve as the primary bridge between business stakeholders and technical delivery teams.
• Apply Agile and Epic expertise to support product delivery and execution.
• Manage priorities and competing requirements in a complex, cross-functional environment.

Required Qualifications

• Minimum 3 years of Epic experience.
• Experience with Epic Cheers/CRM and/or MyChart.
• Epic experience may have been gained in a prior analyst or related position, but candidates must have at least 3 years of relevant Epic experience.
• Bachelor’s degree.
• Epic certification is expected. A recently expired Epic certification may be acceptable, provided it has not been expired for several years.
• Ability to work independently with minimal hand-holding.

Preferred Qualifications

• Product Management experience.
• Knowledge of Scrum and Agile methodologies.
• Experience with Jira and Confluence.
• Experience working with Epic delivery/technical teams.
• Strong stakeholder management and cross-functional collaboration skills.

Intake Call Highlights

Top 3 Must-Haves:

1. Epic experience
2. Epic Cheers/CRM and/or MyChart experience
3. Minimum 3 years of relevant Epic experience

Top Preferred Skills:

• Product Management
• Scrum / Agile
• Jira / Confluence

Work Arrangement: Onsite in North Chicago is preferred. Remote candidates may be considered if they have the required Epic experience.

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