Epic MyChart Senior Consultant

Huron Consulting; Chicago (IL); On-site; USD 96,000 - 165,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Coverage

Wellness programs

Job summary

Huron Consulting in Chicago seeks an Epic MyChart consultant with 3+ years of healthcare implementation and optimization experience. You will serve as a MyChart generalist, lead production support, troubleshoot issues, and help rural health initiatives and patient engagement projects across client environments.

The role requires MyChart certification, broad Epic knowledge across workflows, configuration, and end‑user support, with the ability to work independently while coordinating with

Qualifications

• 3+ years of Epic consulting within a healthcare environment.
• MyChart certification and broad MyChart knowledge across workflows, configuration, support, and optimization.
• Experience providing production support, including troubleshooting, break‑fix resolution, and backlog management.
• Ability to independently analyze, prioritize, and resolve support tickets in a fast‑paced operational environment.
• Experience supporting rural health initiatives or grant‑funded healthcare projects in a client‑facing environment.
• Hands‑on experience with Epic MyChart Care Companion workflows, including design, build, optimization, and end‑user support.
• Experience configuring and supporting Epic Cheers Campaigns and patient engagement initiatives.

Responsibilities

• Provide MyChart production support and break‑fix resolution for client environments.
• Analyze and resolve client tickets with timely prioritization and minimal downtime.
• Collaborate with cross‑functional teams to optimize Epic workflows and configurations.
• Assist in optimizing MyChart Care Companion and Cheers campaigns for patient engagement.

Skills

Client-facing

Analytical problem solving

Independent worker

Cross-functional collaboration

Education

MyChart certification

Tools

Epic MyChart

MyChart Care Companion

Cheers Campaigns

Epic release upgrades

Job description

Huron helps its clients drive growth, enhance performance and sustain leadership in the markets they serve. We help healthcare organizations build innovation capabilities and accelerate key growth initiatives, enabling organizations to own the future, instead of being disrupted by it. Together, we empower clients to create sustainable growth, optimize internal processes and deliver better consumer outcomes.

Health systems, hospitals and medical clinics are under immense pressure to improve clinical outcomes and reduce the cost of providing patient care. Investing in new partnerships, clinical services and technology is not enough to create meaningful and substantive change. To succeed long‑term, healthcare organizations must empower leaders, clinicians, employees, affiliates and communities to build cultures that foster innovation to achieve the best outcomes for patients.

Joining the Huron team means you’ll help our clients evolve and adapt to the rapidly changing healthcare environment and optimize existing business operations, improve clinical outcomes, create a more consumer‑centric healthcare experience, and drive physician, patient and employee engagement across the enterprise.

Join our team as the expert you are now and create your future.

Requirements

• 3+ years of Epic consulting, implementation, optimization, or support experience within a healthcare environment.
• MyChart certification.
• Serve as a MyChart generalist with broad knowledge across all areas of the application, including workflows, configuration, support, and optimization.
• Experience providing production support, including troubleshooting, break‑fix resolution, and backlog management.
• Ability to independently analyze, prioritize, and resolve support tickets in a fast‑paced operational environment.
• Experience supporting rural health initiatives, community health programs, or grant‑funded healthcare projects in a client‑facing environment.
• Hands‑on experience with Epic MyChart Care Companion workflows, including design, build, optimization, and end‑user support.
• Experience configuring and supporting Epic Cheers Campaigns and patient engagement initiatives.

Preferred Qualifications

• Epic certification or experience in Cheers , or related patient engagement applications.
• Direct experience implementing or optimizing MyChart Care Companion and Cheers Campaigns within Epic.
• Familiarity with Epic release upgrades, testing, and post‑implementation support activities.
• Experience transitioning from production support work into larger optimization, enhancement, or implementation projects.
• Prior experience supporting grant‑funded healthcare initiatives or projects focused on improving access to care in rural populations.
• Previous healthcare consulting experience supporting Epic implementations, enhancements, or optimization efforts.
• Ability to work independently while collaborating effectively with cross‑functional client and consulting teams.

The estimated base hourly rate range for this job will vary based on multiple factors, including but not limited to specific skills or certifications, years of experience, market changes, and required travel. The job is also eligible to participate in Huron's benefit plans, which include medical, dental and vision coverage, and other wellness programs.

The rate range of information provided is in accordance with applicable state and local laws regarding salary transparency that are currently in effect and may be implemented in the future.

• Position Level
• Consultant
• Country
• United States of America