EPIC MYCHART APPLICATION ANALYST

OCHIN; United States; Remote; USD 80,000 - 100,000; Full time

Job summary

Join a leading nonprofit in health care innovation as an Epic MyChart Application Analyst. You'll configure and support clinical applications within the Epic EHR software, ensuring efficient patient care and provider workflows. Collaborate with member clinics, provide technical support, and mentor junior analysts while contributing to quality outcomes for rural and underserved communities.

Benefits

Generous compensation package

Healthy work-life balance

Opportunities for professional advancement

Qualifications

• Experience with Epic configuration and support.
• Ability to mentor and train less experienced analysts.

Responsibilities

• Perform routine build and configuration in Epic.
• Act as Level 2 technical support for ancillary products.
• Lead trainings and workgroups for members.

Skills

Technical Support

Workflow Solutions

Training

Tools

Epic EHR

JIRA

Job description

MAKE A DIFFERENCE AT OCHIN

OCHIN is a nonprofit leader in health care innovation and a trusted partner to a growing national provider network, providing the clinical insights and tailored technologies needed to expand patient access, grow and connect care teams, and improve the health of rural and underserved communities.

We are hiring for a number of new positions to meet increasing demand. When you choose to join OCHIN, you have the opportunity to continuously grow your skills and do meaningful work to help fulfill our vision of good health and well-being for everyone.

At OCHIN, we value the unique perspectives and experiences of every individual and work hard to maintain a culture rooted in our values.

Founded in Oregon in 2000, OCHIN employs a growing virtual workforce of more than 1,200 skilled professionals, working remotely across 49 states. We offer a generous compensation package and are committed to supporting our employees’ entire well-being by fostering a healthy work-life balance and opportunities for professional advancement. We are curious, collaborative learners who strive to live our values every day. OCHIN is excited to support our continued national expansion and the increasing demand for our innovative tools and services by welcoming new talent to our growing team.

Position Overview

The Epic MyChart Application Analyst supports the mission of OCHIN by configuring and supporting clinical applications within the Epic electronic health record (EHR) software for our member clinics. This role consults with members to provide solutions that offer accurate, secure, and efficient patient care and provider workflows, medical and billing information for patient's providers and clinics, and usage of Epic front desk application and related ancillary services, with a focus on quality outcomes for our member organizations.

Essential Duties

Analyst job duties:

1. Perform routine build and configuration in Epic and related products.
2. Act as Level 2 technical support for many ancillary integrated products. This entails:
3. Collecting and resolving issues
4. Coordinating with Help Desk on JIRA resolution
5. Helping the product owner to put together agendas for vendor calls.
6. Representing OCHIN on vendor calls from a technical perspective.
7. Operate alongside the Member Care Team framework, being a key contributor to the overall goals of the team support model.
8. Serve as internal advisor to other analysts as the lead during working sessions with OCHIN members to resolve advanced and complex integration work orders and support issues.
9. Discuss and provide workflow solutions and ensure understanding of the system through hands-on training.
10. Document build specifications, team processes, and complex clinic workflows.
11. QA complex builds, Service Update (SU) modifications, and other work orders.
12. Collaborate with members from other OCHIN teams to address integration issues.
13. Provide elbow support to clinic staff during Go-Lives and Mock clinics as needed.
14. Lead trainings and workgroups for members.
15. Mentor, coach, and train less experienced analysts.
16. Develop and share workflow best practices.
17. Travel to support off-site software installations as needed, estimated to be up to 10%.
18. Assist Project Managers in identifying system capabilities.
19. Build, design, test, and document functionality of new system features.
20. Provide process improvements within your application or team.
21. Other duties as assigned.