Epic Medical EHR Software Trainer

calfac; Davis (CA); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k) plan

FSA

Costco membership

Job summary

calfac is seeking an experienced Epic Medical Software Trainer in Davis, CA, to provide comprehensive training on EPIC software for clinic staff across Northern California. Ideal candidates have a strong knowledge of medical office workflows and a minimum of 2 years of experience with EPIC.

This role involves answering staff questions, creating training documents, and managing the software implementation process. Strong organizational and communication skills are essential for success in this position.

Qualifications

• Minimum 2 years of experience working with EPIC software.
• Thorough knowledge of medical office workflows.
• Fluent in English (read, write, comprehend, speak).

Responsibilities

• Primary project manager for EPIC software implementation.
• Answer staff questions about EPIC usage.
• Prepare 'How To' documents for staff.

Skills

EPIC software

Medical office workflows

Microsoft Office

Organizational skills

Communication skills

Education

High school diploma

Associate degree preferred

Tools

Microsoft Word

Microsoft Excel

Job description

Position Details

• Position: Epic Medical Software Trainer
• Location: Davis, CA (and other No Cal clinic locations)
• Schedule: Full-Time and Part-Time positions
• Salary: Competitive Salary & Bonus Program
• Benefits: Health, Dental, Vision, EAP, 401(k), FSA, Costco, AAA, etc.

About Us

With a growing network of locations, California Foot & Ankle Centers (CALFAC) provides comprehensive podiatric care and surgery, including advanced wound care and amputation‑prevention therapies, lower extremity peripheral nerve surgery, vascular medicine, and reconstructive surgery. We have been serving patients in Northern California for over 60 years, building a loyal patient base with little to no marketing during that time. Our highly competent doctors and medical staff all believe in giving a caring approach to each patient, as well as utilizing the most modern technology available. Further, we conduct clinical trials and podiatric research at all of our locations. As a part of our team, you will be welcome in working with us for years to come as we do good work in our communities. We value team building, and our staff often engages in after‑work activities to build relationships and play an essential role in our community.

Job Brief

We are seeking an experienced professional to provide EPIC software training and support to our staff at all of our growing list of clinic locations in Northern California. Must be experienced with EPIC's features for front office, charting, billing, reports, and interfaces with other systems (i.e. X‑Ray, appointment reminder texting, Dragon or other dictation, charting, templates, CPT/HCPCS codes and code sets, building our report libraries, etc.). As a member of our team, we all provide a high level of efficient patient care while always presenting a caring, ethical, and professional experience for the patients, doctors and other team members.

Essential Functions

• Primary project manager for our EPIC software implementation.
• Answer questions from staff members regarding how to use EPIC to get their jobs done efficiently.
• Attend meetings with staff as needed.
• Prepare summaries and "How To" documents for staff as needed.
• Assist in creating our library of EPIC "How To's" and videos for new staff to get trained in EPIC in the shortest time possible.
• Assist other team members with inquiries in EPIC regarding coding, documentation, denials and billing.
• Follow all written policies, procedures, and protocols of the clinic, hospitals, surgery centers, etc.
• Adhere to all policies regarding safety, confidentiality and HIPAA guidelines.
• Work fluidly in our EPIC EHR system and other systems to ensure info is accurate and complete.
• Follow up and clarify any information that is not clear to other staff members.
• Participate in various projects and/or meetings, and complete other tasks as assigned by management.
• Cross‑train and help coworkers as needed.

Knowledge and Experience

• Minimum 2 years of experience in working with all areas of the EPIC software.
• Thorough knowledge of medical office workflows (front office, charting, billing, posting payments, etc.).
• Knowledge of legal, regulatory and policy compliance issues (especially HIPAA).
• High school diploma required; Associate college degree preferred.
• Proficient in Microsoft Word, Excel, fax, printers, scanners, and other office software.
• Must be fluent in English (read, write, comprehend, and speak).
• Knowledge and understanding of the workings of medical offices and hospitals.

Professionalism

• Must have strong organizational and time management skills.
• Ability to work on multiple tasks and meet deadlines.
• Ability to work independently with minimal supervision.
• Excellent communication skills.
• Detail‑oriented and must.
• Ability to maintain strict confidentiality as required.
• Be a team player.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to sit, stand, walk, speak, hear, use hands, handle documents, bend and stoop as needed, and reach with hands and arms. The position requires use of keyboard and computer regularly. Strong vision abilities to perform extensive computer‑related work.