Epic Infrastructure Architect – Senior IO Engineer

Optum; Everett (WA); On-site; USD 92,000 - 164,000; Full time

Job summary

Optum in the United States is seeking an experienced Epic Systems Configuration Architect (ECSA) / Sr I O Engineer to act as the enterprise technical authority for Epic infrastructure, deployment strategy, interoperability services, API management, and governance.

You will lead architecture decisions, troubleshoot complex issues, and optimize Epic environments across a global network for secure, highly available access to critical applications.

Qualifications

• Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent practical experience).
• Active Epic certification in Hyperspace Deployment Administration (Client Access to Hyperspace).
• Active Epic certification in Web and Service Servers Administration (covering Hyperspace Web, MyChart, Interconnect, Web BLOB, BCA, and Epic Printing Service).
• 5+ years of experience with Epic client/server architecture and technical infrastructure deployment.
• 5+ years of enterprise systems administration experience with Windows Server.
• 3+ years of experience managing SSL/TLS certificates, security tokens, and enterprise authentication protocols (such as OAuth, SAML, or OpenID Connect).
• 3+ years of experience with network traffic routing, load balancers, and Citrix NetScaler configuration.
• 3+ years of experience using monitoring and analytics tools (such as Epic System Pulse) to troubleshoot complex system performance issues.

Responsibilities

• Serve as the enterprise technical authority for Epic infrastructure architecture, client deployment strategy, and technical governance to maintain secure, highly available access.
• Deploy, configure, maintain, and troubleshoot Epic Hyperspace, Hyperdrive, Kuiper, and Client Installer environments.
• Administer Web and Service servers, including Hyperspace Web, MyChart, Interconnect, and Web BLOB infrastructure, ensuring optimal high availability and load balancing.
• Configure and manage Epic APIs and interoperability services, supporting integrations such as Care Everywhere, FHIR, and SMART on FHIR.
• Implement, maintain, and test Business Continuity Access (BCA) workflows to guarantee continuous disaster recovery readiness.
• Proactively monitor infrastructure health, utilization, and capacity using Epic System Pulse and other analytics tools.
• Manage security compliance across Epic environments, including SSL/TLS certificate installation and OAuth/SAML token management.
• Configure and administer Citrix NetScaler environments, load balancing, and enterprise print/fax services for reliable routing.
• Leverage enterprise‑approved AI and automation tools to streamline infrastructure configuration workflows, automate repetitive systems management tasks, and drive continuous improvement.
• Evaluate emerging technological trends and automated solutions to inform Epic infrastructure design and strategic innovation.
• Design, develop, and deploy AI‑powered solutions to address complex business challenges with emphasis on responsible use of AI.

Skills

Epic infrastructure

System governance

Troubleshooting

Education

Bachelor's degree in Computer Science or related field

Tools

Epic Hyperspace

Web and Service Servers Administration

SSL/TLS certificates

OAuth/SAML/OpenID Connect

Citrix NetScaler

Pulse analytics

Job description

Optum in the United States is seeking an experienced Epic Systems Configuration Architect (ECSA) / Sr I O Engineer to act as the enterprise technical authority for Epic infrastructure, deployment strategy, interoperability services, API management, and governance.

You will lead architecture decisions, troubleshoot complex issues, and optimize Epic environments across a global network for secure, highly available access to critical applications.