Epic EMR & IT Service Desk Analyst

UCSF Health, AG; Brisbane (CA); On-site; USD 60,000 - 75,000; Full time

Job summary

UCSF Health is seeking a mid-level IT Service Desk Clinical Analyst to provide Epic EMR workflow support and desktop assistance for UCSF Medical Center staff, physicians, nurses, and administrators. The role emphasizes strong customer service and adherence to IT policies, with mentoring duties for junior staff.

The position requires flexibility for nights, weekends, and on-call rotations, and involves maintaining knowledge bases and communicating complex technical concepts effectively.

Qualifications

• 3+ years of IT support experience.
• Proficiency with Windows and Mac in a networked environment.
• Strong verbal and written communication abilities.

Responsibilities

• Provide Level II IT Service Desk support for Epic EMR workflows and desktop support.
• Maintain knowledge base and escalate issues as needed.
• Mentor junior staff and meet service levels.
• Flexibility with nights, weekends, and on-call rotations.

Skills

IT Support

Windows

MacOS

Mobile devices

Enterprise systems

Problem solving

Communication

Education

Bachelor's degree or equivalent training

Job description

UCSF Health is seeking a mid-level IT Service Desk Clinical Analyst to provide Epic EMR workflow support and desktop assistance for UCSF Medical Center staff, physicians, nurses, and administrators. The role emphasizes strong customer service and adherence to IT policies, with mentoring duties for junior staff.

The position requires flexibility for nights, weekends, and on-call rotations, and involves maintaining knowledge bases and communicating complex technical concepts effectively.