Epic-Driven Quality Improvement Medical Assistant

Appalachian Regional Healthcare System; Boone (NC); On-site; USD 33,000 - 44,000; Full time

Benefits offered by this job

Collaborative environment

Professional development

Impactful work

Location perks

Wellness program

Job summary

Appalachian Regional Healthcare System is seeking a Quality Champion Medical Assistant to support Epic system improvements and PCIC initiatives. This full-time role involves training, panel management, and continuous monitoring of quality metrics across multiple clinic sites in Boone, NC.

The ideal candidate has CMA/RMA certification, 2+ years clinical MA experience, and familiarity with Epic EHR. Travel between clinic locations may be required; compensation starts at $23.42/hour.

Qualifications

• 2+ years of medical assistant experience in a clinical setting.
• CMA or RMA certification required.
• BLS certification required at time of hire.
• Epic certification in relevant modules is a plus.

Responsibilities

• Support Epic system enhancements and ensure proper usage by staff to improve clinical workflows.
• Serve as liaison between clinical teams and quality improvement initiatives.
• Assist in staff training on quality metrics and documentation processes.
• Monitor and track quality performance data to help meet care benchmarks.
• Manage PCIC panel responsibilities including attribution resolution and proactive care gap closure.
• Coordinate with providers to ensure timely interventions and accurate documentation.
• Assist with data analysis and preparation for regulatory audits or accreditation reviews.
• Support compliance with NCQA and Joint Commission standards.

Skills

Communication skills

Clinical documentation

Quality improvement

EHR proficiency

Education

High school diploma or equivalent

Accredited Medical Assistant program preferred

Tools

Epic EHR

Job description

Appalachian Regional Healthcare System is seeking a Quality Champion Medical Assistant to support Epic system improvements and PCIC initiatives. This full-time role involves training, panel management, and continuous monitoring of quality metrics across multiple clinic sites in Boone, NC.

The ideal candidate has CMA/RMA certification, 2+ years clinical MA experience, and familiarity with Epic EHR. Travel between clinic locations may be required; compensation starts at $23.42/hour.