Epic-Driven Clinic Operations Manager

TRILLIUM HEALTH INC; City of Rochester (NY); On-site; USD 56,000 - 81,000; Full time

Job summary

TRILLIUM HEALTH INC in Rochester, NY is seeking an Office Manager to oversee the day-to-day operations of a multi-specialty medical clinic, supervise staff, and manage administrative functions from a base at 259 Monroe Avenue, Rochester, NY 14607. The role requires strong leadership, data-informed decision-making, and regulatory compliance to support high-quality patient care.

The Office Manager will use Epic dashboards to monitor productivity, access, quality, and staff performance, partnering

Qualifications

• Strong understanding of clinic operations, including scheduling, access, productivity, and regulatory compliance.
• Ability to analyze data and translate insights into operational action.
• Excellent communication, problem-solving, and organizational skills.

Responsibilities

• Oversee daily clinic operations and ensure efficient patient flow.
• Monitor scheduling, provider utilization, and access standards using Epic dashboards.
• Hire, onboard, train, evaluate, and manage staff performance.
• Promote a patient-centered environment and high patient satisfaction.
• Collaborate with leadership to implement workflow improvements based on data.

Skills

Clinic operations understanding

Data analysis

Communication & organization

Education

Healthcare administration degree

Job description

TRILLIUM HEALTH INC in Rochester, NY is seeking an Office Manager to oversee the day-to-day operations of a multi-specialty medical clinic, supervise staff, and manage administrative functions from a base at 259 Monroe Avenue, Rochester, NY 14607. The role requires strong leadership, data-informed decision-making, and regulatory compliance to support high-quality patient care.

The Office Manager will use Epic dashboards to monitor productivity, access, quality, and staff performance, partnering