Clinic Operations Manager

Trillium Health, Inc.; City of Rochester, Northern (NY, KY); Hybrid; USD 56,000 - 81,000; Full time

Job summary

Trillium Health, Inc. in Rochester, NY seeks an Office Manager to lead day-to-day clinic operations, supervise staff, and drive administrative excellence across a multi-specialty practice using Epic dashboards.

You'll monitor scheduling, access, and productivity, ensure regulatory compliance, and partner with clinical leadership to improve patient care and operational performance, while fostering a supportive, patient-centered environment.

Qualifications

• Associate/Bachelor-level degree in healthcare administration, business, or related field preferred.
• Minimum of 5 years healthcare management experience, preferably in a multi‑specialty clinic.
• Demonstrated experience supervising clinical and administrative staff.

Responsibilities

• Oversee daily clinic operations and patient flow.
• Monitor scheduling, provider utilization, and access standards using Epic dashboards.
• Coordinate staffing schedules and manage PTO to ensure adequate coverage.
• Ensure compliance with HIPAA, PCMH, and other regulatory standards.
• Lead staff coaching, performance management, and cross-functional collaboration.

Skills

Clinic operations

Data-driven analysis

Excellent communication

Education

Healthcare admin degree

Bachelor's degree

Tools

Epic

Job description

Trillium Health, Inc. in Rochester, NY seeks an Office Manager to lead day-to-day clinic operations, supervise staff, and drive administrative excellence across a multi-specialty practice using Epic dashboards.

You'll monitor scheduling, access, and productivity, ensure regulatory compliance, and partner with clinical leadership to improve patient care and operational performance, while fostering a supportive, patient-centered environment.