Epic Cupid/Radiant Lead Analyst - Optimize & Mentor

Cardamom Health; United States; Remote; USD 110,000 - 160,000; Full time

Job summary

Cardamom Health is seeking an experienced Senior Epic Cupid/Radiant Analyst to support a West Coast healthcare client in a full-time, salaried role. The position focuses on incident management, optimization, and ongoing application support across Cupid and Radiant modules.

You will lead troubleshooting, collaborate with clinicians and operators, and drive continuous improvements in Epic workflows while mentoring the team and ensuring high-quality support.

Qualifications

• Epic Cupid/Radiant experience with hands-on incident support.
• 5+ years working with Epic Cupid and/or Radiant.
• Proven production support and incident management.
• Knowledge of cardiology and radiology workflows.
• Experience leading stakeholder conversations.
• Mentoring analysts and growing teams.
• Strong communication, analytical, and problem-solving skills.

Responsibilities

• Provide advanced support for Epic Cupid and Radiant, including incident management, ticket resolution, and troubleshooting.
• Partner with clinical and operational stakeholders to identify optimization opportunities.
• Support system enhancements, upgrades, testing, and maintenance.
• Lead stakeholder discussions, gather requirements, and recommend improvements.
• Analyze workflows and develop solutions to improve efficiency and outcomes.
• Collaborate with cross-functional teams to support performance and objectives.
• Mentor and train team members as a Cupid and Radiant SME.

Skills

Epic Cupid

Epic Radiant

Incident management

Stakeholder communication

Mentoring analysts

Job description

Cardamom Health is seeking an experienced Senior Epic Cupid/Radiant Analyst to support a West Coast healthcare client in a full-time, salaried role. The position focuses on incident management, optimization, and ongoing application support across Cupid and Radiant modules.

You will lead troubleshooting, collaborate with clinicians and operators, and drive continuous improvements in Epic workflows while mentoring the team and ensuring high-quality support.