Epic Clinical Information System Analyst II, Day Shift, Outpatient

Adventist HealthCare; United States; On-site; USD 83,000 - 125,000; Full time

Benefits offered by this job

Free Employee parking

Medical, Prescription, Dental, Vision

Disability & Life Insurance

Paid Time Off

Retirement match

Tuition Reimbursement

Employee Assistance Program

Subsidized childcare

Job summary

Adventist HealthCare seeks an experienced Epic Clinical Information System Analyst II for our Epic Program Department to support the mission of compassionate healing. The role focuses on analyzing requirements, designing and configuring Epic workflows, and owning complex incidents.

You will plan projects, coordinate testing, and serve as a liaison across end users, leaders, and technical teams. Responsibilities include leading upgrades, validating outcomes, maintaining documentation, and

Qualifications

• Bachelor's degree in healthcare, information systems, business, or related field; relevant experience may substitute on a year-for-year basis.
• 5–6 years of direct clinical, healthcare operations, clinical information systems, application support, or related experience; Epic experience preferred.
• Epic certification in the assigned application(s) is required or must be obtained within the timeframe established by AHC and maintained thereafter.
• No formal supervisory experience required; experience leading workstreams or mentoring colleagues is preferred.
• Must complete required Epic training, projects, and examinations and participate in travel, on-call coverage, and extended-hour support as business needs require.
• Experience in Ambulatory care, Patient Portal, Population Health, Home care or Research preferred.

Responsibilities

• Analyze intermediate-to-advanced operational and clinical requirements; design workflows and configure, build, tests, validate, and maintain Epic application functionality using established standards and best practices.
• Own complex application incidents and requests; perform root-cause analysis, coordinate cross-application troubleshooting, implement sustainable resolutions, and ensure timely communication with affected users and leaders.
• Plan and lead small-to-medium application projects, enhancements, upgrades, and process-improvement initiatives; manage requirements, scope, milestones, dependencies, risks, testing, and implementation activities.
• Serve as a liaison among end users, operational leaders, Epic representatives, and technical and application teams; facilitate workflow decisions and ensure solutions meet business needs, deliverables, and timelines.
• Assess the impact of application changes across integrated workflows; develop and execute unit, integrated, regression, and user-acceptance testing and validate production outcomes.
• Maintain application, workflow, testing, change-control, issue, and support documentation; develop knowledge articles, training materials, and procedures and support end-user education.
• Provide guidance and quality review for less-experienced analysts and users; share application knowledge and promote consistent build, testing, and documentation practices.
• Participate in go-lives, upgrades, downtimes, and on-call or extended-hour support; communicate project and issue status, risks, dependencies, and escalation needs to leadership.
• Performs other related duties as assigned.

Skills

Epic experience

Analytical skills

Communication

Education

Bachelor's degree in healthcare, information systems, business, or related field

Tools

Epic

Job description

Adventist HealthCare seeks to hire an experienced Epic Clinical Information System Analyst II, for our Epic Program Department who will embrace our mission to extend God's care through the ministry of physical, mental, and spiritual healing.

Key Responsibilities

• Independently analyzes intermediate-to-advanced operational and clinical requirements; designs workflows and configures, builds, tests, validates, and maintains Epic application functionality using established standards and best practices.
• Owns complex application incidents and requests; performs root-cause analysis, coordinates cross-application troubleshooting, implements sustainable resolutions, and ensures timely communication with affected users and leaders.
• Plans and leads small-to-medium application projects, enhancements, upgrades, and process-improvement initiatives; manages requirements, scope, milestones, dependencies, risks, testing, and implementation activities.
• Serves as a liaison among end users, operational leaders, Epic representatives, and technical and application teams; facilitates workflow decisions and ensures solutions meet business needs, deliverables, and timelines.
• Assesses the impact of application changes across integrated workflows; develops and executes unit, integrated, regression, and user-acceptance testing and validates production outcomes.
• Maintains application, workflow, testing, change-control, issue, and support documentation; develops knowledge articles, training materials, and procedures and supports end-user education.
• Provides guidance and quality review for less-experienced analysts and users; shares application knowledge and promotes consistent build, testing, and documentation practices.
• Participates in go-lives, upgrades, downtimes, and on-call or extended-hour support; communicates project and issue status, risks, dependencies, and escalation needs to leadership.
• Performs other related duties as assigned.

Qualifications

• Bachelor's degree from an accredited college or university in healthcare, information systems, business, or a related field. Relevant experience may substitute for education on a year-for-year basis.
• 5-6 years of direct clinical, healthcare operations, clinical information systems, application support, or related experience, including experience with system implementation, optimization, or production support. Epic experience is preferred.
• No formal supervisory experience required. Experience leading workstreams or mentoring colleagues is preferred.
• Epic certification in the assigned application(s) is required or must be obtained within the timeframe established by AHC and maintained thereafter. Current clinical licensure is preferred when relevant to the assigned application.
• Must be able to complete required Epic training, projects, and examinations and participate in travel, on-call coverage, and extended-hour support as business needs require.
• Experience in Ambulatory care, Patient Portal, Population Health, Home care or Research preferred.

Work Schedule

• Employment Type: Full-time
• Hours per Week: 40 hours/week
• Typical Daily Schedule: 8 am- 5 pm Monday through Friday
• Shift Type: Day Shift
• Holiday Requirements: Follow company holiday calendar
• Pay Range: $83,112.12 - $124,675.20
• If the salary range is listed as $0 or if the position is Per Diem (with a fixed rate), salary discussions will take place during the screening process.
• Under the Fair Labor Standards Act (FLSA), this position is classified as: United States of America (Exempt)

At Adventist HealthCare our job is to care for you.

We do this by offering:

• Work life balance through nonrotating shifts
• Recognition and rewards for professional expertise
• Free Employee parking
• Medical, Prescription, Dental, and Vision coverage for employees and their eligible dependents effective on your date of hire
• Employer-paid Short - Long-Term Disability, Basic Life Insurance and AD&D, (short-term disability buy-up available)
• Paid Time Off
• Employer retirement contribution and match after 1-year of eligible employment with a 3-year vesting period
• Voluntary benefits include flexible spending accounts, legal plans, and life, pet, auto, home, long term care, and critical illness - accident insurance
• Subsidized childcare at participating childcare centers
• Tuition Reimbursement
• Employee Assistance Program (EAP) support

Adventist HealthCare was the first and is the largest healthcare provider in Montgomery County.

COVID-19 Vaccination

Adventist HealthCare strongly recommends all applicants to be fully vaccinated for COVID-19 before commencing employment. Applicants may be required to furnish proof of vaccination.

Tobacco and Drug Statement

Tobacco use is a well-recognized preventable cause of death in the United States and an important public health issue. In order to promote and maintain a healthy work environment, Adventist HealthCare will not hire applicants for employment who either state that they are nicotine users or who test positive for nicotine and drug use. While some jurisdictions, including Maryland, permit the use of marijuana for medical purposes, marijuana continues to be classified as an illegal drug under the federal Controlled Substances Act. As a result, medical marijuana use will not be accepted as a valid explanation for a positive drug test result. Adventist HealthCare will withdraw offers of employment to applicants who test positive for Cotinine (nicotine) and marijuana. Those testing positive are given the opportunity to re-apply in 90 days, if they can truthfully attest that they have not used any nicotine products in the past ninety (90) days and successfully pass follow-up testing. (Nicotine products include, but are not limited to: cigarettes, cigars, pipes, chewing tobacco, e-cigarettes, vaping products, hookah, and nicotine replacement products (e.g., nicotine gum, nicotine patches, nicotine lozenges, etc.).)

Equal Employment Opportunity

Adventist HealthCare is an Equal Opportunity/Affirmative Action Employer.

We are committed to attracting, engaging, and developing the best people to cultivate our mission-centric culture.

Our goal is to have a welcoming, equitable, and safe place to work and grow for all employees, no matter their background.

AHC does not discriminate in employment opportunities or practices on the basis of race, ethnicity, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, pregnancy and related medical conditions, protected veteran status, or any other characteristic protected by law.

Adventist HealthCare will make reasonable accommodations for applicants with disabilities, in accordance with applicable law.

Adventist HealthCare is a religious organization as defined under applicable law; however, it will endeavor to provide reasonable accommodations for applicants’ religious beliefs.

Applicants who wish to request accommodations for disabilities or religious belief should contact the Support Center HR Office.

Our Mission

We extend God's care through the ministry of physical, mental and spiritual healing. Adventist HealthCare, based in Gaithersburg, MD., is a faith-based, not-for-profit organization of dedicated professionals who work together each day to improve the health and well-being of people and communities through a ministry of physical, mental and spiritual healing. Our comprehensive approach to caring for our community includes three acute-care hospitals - Shady Grove Medical Center, White Oak Medical Center and Fort Washington Medical Center - as well as two Physical Rehabilitation hospitals, Outpatient centers, Imaging Centers, Urgent Cares, Home Care Services, Employer Health Programs and Physician Networks. We are nationally recognized and honored especially for our Cardiac, OB, Cancer, Stroke, Orthopedic, Rehabilitation and Mental Health services. Consider joining our team of over 6,000 employees and become part of one of the longest serving healthcare systems in the Washington, D.C., area that has a long-standing tradition as the largest provider of charity care and community benefit in Montgomery County.