Epic Client Systems Administrator (ECSA) Web and Service Servers (W&SS)

Pace Industries, LLC; United States; Remote; USD 100,000 - 146,000; Full time

Job summary

Rackspace Technology seeks an Epic-certified Client Systems Administrator to support Hyperspace Web, Interconnect and MyChart infrastructure in a hospital setting. This position focuses on the configuration, availability, performance, and ongoing maintenance of Epic client and web-server components.

The role requires a minimum of three years as an Epic ECSA, with hands-on production experience across HSW, Interconnect, and MyChart, plus strong skills in Windows Server, IIS, TLS, DNS, and load

Qualifications

• . At least three years of hands-on Epic ECSA experience at a hospital or health system, including responsibility for production client-system infrastructure.
• . Current Epic ECSA certification covering Hyperspace Web and Interconnect.
• . Demonstrated production administration and troubleshooting experience with HSW, Interconnect, and MyChart infrastructure.
• . Working proficiency with Windows Server, IIS, TLS certificates, DNS, HTTP/HTTPS, and load-balancing concepts.
• . Experience with Active Directory, virtualization, and PowerShell for automation.
• . Ability to coordinate troubleshooting across teams and communicate clearly during service disruptions.

Responsibilities

• HSW administration: Maintain HSW server environments and configurations; troubleshoot availability and performance issues.
• Interconnect administration: Manage deployments, service health, and endpoint connectivity.
• MyChart infrastructure: Maintain server-side components; coordinate changes with analysts and security teams.
• Web-platform operations: Administer Windows Server and IIS; manage certificates, DNS, load balancers.
• Change and release execution: Deploy updates; validate health and plan rollbacks.
• Reliability and incident management: Monitor health, investigate failures, automate checks, coordinate escalations.

Skills

Epic ECSA

Windows Server

IIS

TLS/Certificates

DNS

Load balancing

Active Directory

PowerShell

Troubleshooting

Tools

F5 BIG-IP

Virtualization

Job description

Position Summary We are seeking an Epic-certified Client Systems Administrator with strong experience supporting Hyperspace Web (HSW), Interconnect, and MyChart infrastructure. The position is responsible for the configuration, availability, performance, and ongoing maintenance of these Epic client and web-server components. The successful candidate must have a minimum of three years of experience working as an Epic ECSA in a hospital environment. This is an infrastructure administration role, not primarily a MyChart application-build or workflow-configuration position.

Key Responsibilities

• HSW administration: Maintain HSW server environments and configurations. Troubleshoot service availability, connectivity, and performance issues in partnership with application and infrastructure teams.
• Interconnect administration: Manage Interconnect environments, deployments, and service health. Coordinate with integration teams to investigate endpoint availability, connection failures, and web-service performance.
• MyChart infrastructure: Maintain the server-side components supporting MyChart. Coordinate changes and troubleshoot availability issues with MyChart application analysts, networking, and security teams.
• Web-platform operations: Administer supporting Windows Server and Internet Information Services (IIS) components. Coordinate certificate renewals, load-balancer changes, DNS dependencies, and secure connectivity.
• Change and release execution: Deploy approved updates across nonproduction and production environments. Prepare implementation plans, validate service health, and maintain rollback procedures.
• Reliability and incident management: Monitor infrastructure health, investigate recurring failures, automate operational checks, and maintain configuration records and support runbooks. Provide timely incident updates and coordinate vendor escalations.

Required Qualifications

• At least three years of hands‑on Epic ECSA experience at a hospital or health system, including responsibility for production client‑system infrastructure.
• Current Epic ECSA certification covering Hyperspace Web and Interconnect.
• Demonstrated production administration and troubleshooting experience with all three priority areas: HSW, Interconnect, and MyChart infrastructure.
• Working proficiency with Windows Server, IIS, TLS certificates, DNS, HTTP/HTTPS, and load‑balancing concepts.
• Experience with Active Directory, virtualization, and PowerShell or comparable scripting for administrative automation.
• Ability to distinguish application, server, network, and database issues; coordinate troubleshooting across teams; and communicate clearly during service disruptions.

Preferred Qualifications

• Epic ECSA MyChart certification and experience with F5 BIG‑IP load balancing.
• Additional experience with Epic printing, Business Continuity Access, or other ECSA components is beneficial.
• Experience with cloud and automation also a plus.

Support Expectations

• Participate in a scheduled on‑call rotation and perform approved after‑hours maintenance.
• Coordinate changes to patient‑facing and clinician‑facing services with the appropriate operational owners, and follow established security and change‑control procedures.

#LI-DB1 #LI-Remote

Our compensation reflects the cost of labor across several geographic markets. The compensation range for this position ranges from $99,704.00/year in our lowest geographic market up to 146,270.30 USD/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job‑related knowledge, skills, and experience. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.

The compensation package may also include incentive compensation opportunities in the form of annual bonus or incentives, equity awards and an Employee Stock Purchase Plan (ESPP).

• incentive compensation opportunities in the form of annual bonus or incentives
• equity awards
• Employee Stock Purchase Plan (ESPP)

About Rackspace Technology

Rackspace Technology is the trusted operator of the full enterprise AI stack, from governed private cloud to AI inference and agents in production. From edge to core to cloud, we operate the infrastructure, data layer, and software integration to deliver business outcomes with the predictable cost, reliability, security, and compliance that regulated and mission‑critical environments demand. We support customers in more than 120 countries with AI capabilities spanning private cloud, public cloud, applications, data and cyber resilience.

More on Rackspace Technology

Though we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe.

we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic.

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Embrace Technology. Empower Customers. Deliver the Future. Excellence: We’re an accountable, disciplined, high‑performing company with proven results. Customer‑driven: We’re proactive, collaborative and committed to success for our customers. Expertise: We’re passionate learners, rooted in our customers’ business to provide unbiased solutions. Agility: We’re adopting new technologies and evolving services to meet customers where they are in their journey. Compassion: We’re one team, doing the right thing for our customers, communities and each other. We’re looking for team members who are ready to unleash their creativity, collaborate with talented coworkers and make a lasting impact in the IT field. Could that be you?