Epic Certified Clinical IT Applications Manager

Shepherd Center; Atlanta (GA); On-site; USD 120,000 - 160,000; Full time

Job summary

Shepherd Center in Atlanta seeks an experienced Epic Application Manager to lead a clinical and ancillary applications team supporting Epic and related healthcare systems. This player‑coach role balances hands-on design, build, testing, and production support with strong people leadership to optimize the EHR environment.

The ideal candidate will hold active Epic certifications and bring 3+ years of healthcare IT and 5+ years of leadership, collaborating with clinical leaders, operations, and

Qualifications

• Active Epic certification in at least one Epic application.
• 3+ years of healthcare IT, Epic application, clinical/ancillary operations, integration, analytics, or related experience; 5+ years preferred.
• Progressive leadership experience (formal management, team lead, project lead, mentoring, or supervision).
• Experience functioning as an Epic senior analyst or application lead or similar IT role.
• Experience with Epic upgrades, Nova Notes, integrated testing, change control, and optimization.

Responsibilities

• Lead the Epic Clinical/Ancillary Applications team, setting expectations and mentoring staff.
• Oversee Epic build, configuration, validation, testing, troubleshooting, and optimization.
• Lead cross-functional Epic projects, upgrades, and optimization efforts.
• Coordinate with clinical/operational leadership, vendors, and Community Connect partners.
• Provide on-call support and maintain system documentation.

Skills

Leadership

People management

Stakeholder communication

Project management

Mentoring

Education

Bachelor's degree in IT/Healthcare

Tools

ServiceNow

Job description

About Shepherd CenterWith five decades of experience, Shepherd Center provides world-class clinical care, research, and family support for people experiencing the most complex conditions, including spinal cord and brain injuries, multi-trauma, traumatic amputations, stroke, multiple sclerosis, and pain. An elite center ranked by U.S. News as one of the nation’s top hospitals for rehabilitation, Shepherd Center is also recognized as both Spinal Cord Injury and Traumatic Brain Injury Model Systems. Shepherd is the only rehabilitation facility in the nation with an intensive care unit on-site, allowing us to care for the most complex patients and begin the rehabilitation process sooner. Shepherd Center treats thousands of patients annually with unmatched expertise and unwavering compassion to help them begin again.Shepherd Center's culture is one of hope, humor, and hard work. You will enjoy career growth, strong relationships with co-workers, strong support from leadership, and fun activities that have kept over 12% of staff members working at Shepherd for more than 20 years.Position SummaryCurrent EPIC certifications requiredShepherd Center is seeking an experienced Epic Application Manager to lead a clinical and ancillary applications team supporting Epic and related healthcare systems. This role is ideal for a collaborative Epic leader who enjoys developing people, partnering with operations, solving complex workflow challenges, and helping a mission-driven specialty hospital continue to optimize its EHR environment.This position requires both strong people leadership and advanced Epic application expertise. The manager provides team leadership while also functioning as a hands-on senior analyst, guiding and directly supporting design, build, testing, upgrades, issue resolution, production support, and ongoing optimization.The manager serves as a key bridge between Information Systems, clinical and ancillary operations, analysts, end users, our Community Connect partner, Epic representatives, and third-party vendors. The ideal candidate is an experienced Epic analyst or application leader who enjoys both leading people and staying close to the work. This is a player-coach role suited for someone who is comfortable balancing team management, hands-on build, project execution, production support, and operational partnershipKey ResponsibilitiesTeam Leadership & Staff DevelopmentLead and support the Epic Clinical/Ancillary Applications team, fostering a positive, respectful, and accountable work environment.Set clear expectations, priorities, goals, and regular touchpoints with team members.Provide coaching, feedback, recognition, mentoring, and performance management.Manage staffing plans, workload assignments, timekeeping, and on-call scheduling.Serve as an escalation point for complex application, workflow, integration, and end-user issues.Epic Build, Configuration & Application SupportPrioritize system requests working with operational leaders - based on organizational needs, risk, urgency, and team capacity.Perform / oversee complex Epic build, configuration, validation, testing, troubleshooting, optimization, and maintenance.Lead and analyze workflow design, build decisions, integrated testing, issue resolution, and operational readiness.Review and validate analyst build for quality, consistency, maintainability, and alignment with operational needs.Implement approved system changes following change control processes.Epic Projects, Upgrades & OptimizationLead and support cross-functional Epic projects, enhancements, and optimization efforts.Participate in and oversee Epic upgrade activities, including Nova Notes, IRDs, SUs, RAs, build, testing, validation, deployment, and post-live support.Perform application and integrated testing, document results, and coordinate issue resolution.Provide senior-level analyst support for high-priority initiatives, production issues, and operational escalations.Facilitate meetings with team members and stakeholders to review priorities, progress, risks, and upcoming work.Operational Partnership & CommunicationBuild strong relationships with clinical leaders, ancillary departments, operational partners, analysts, end users, super users, vendors, Epic, and Community Connect partners.Translate technical concepts into clear, meaningful communication for operational, technical, and leadership audiences.Collaborate across clinical, ancillary, financial, technical, and operational teams to improve system effectiveness.Communicate project status, risks, issues, decisions, and resource needs clearly and timely.Compliance, Documentation & SupportMaintain knowledge of clinical/ancillary operations, regulatory requirements, Epic functionality, and industry best practices.Develop and maintain system documentation, support materials, and knowledge base content.Participate in Tier 2 on-call support rotation as needed.Deliver customer service aligned with Shepherd Center’s mission and pillars of excellence.Perform other related duties as assigned.Required Minimum CertificationActive Epic certification in at least one relevant Epic application required; multiple Epic certifications preferred. Examples may include EpicCare Ambulatory, ClinDoc, Orders, Radiant, Willow, Beaker, MyChart, or another Epic application.Required Minimum ExperienceMinimum of three years of progressive healthcare IT, Epic application, clinical operations, ancillary operations, integration, analytics, or related healthcare technology experience required; five or more years preferred.Evidence of progressive leadership experience required, which may include formal management, team lead responsibilities, project leadership, mentoring, supervision, or equivalent experience.Experience functioning as an Epic senior analyst, application lead, or similar IT applications role required.Preferred QualificationsPrior experience managing or leading an Epic applications team.Experience supporting one or more areas such as Ambulatory, Orders, ClinDoc, Lab, Pharmacy, Radiology/Imaging, MyChart, or integrated clinical workflows.Experience in a hospital, rehabilitation, academic medical center, specialty care, or complex healthcare environment.Experience with Epic upgrades, Nova Notes, integrated testing, change control, and optimization.Multiple active Epic certifications preferred.Experience with ServiceNow or similar IT service management tools.Required Minimum EducationBachelor’s degree in Nursing, Allied Health, Information Technology, Computer Science, Healthcare Administration, or a related field required.