Epic Care Product Manager: Customer Experience & Delivery

Abbott Laboratories; Madison (WI); On-site; USD 61,000 - 123,000; Full time

Job summary

Abbott Laboratories seeks a Customer Care Product Manager to translate business needs into scalable Epic-based solutions. You will own the product vision, roadmap, and backlog, coordinating with Epic delivery teams and stakeholders to ensure delivery aligns with business strategy.

The role combines strategic thinking with hands-on delivery in a cross-functional environment, leveraging Epic Cheers/CRM and Agile practices to drive execution in Madison, WI.

Qualifications

• Bachelor’s Degree in a field related to essential duties or equivalent.
• 2 years of relevant experience with an Associates Degree.
• 4 years of relevant experience with a HS diploma or GED.
• Experience on cross-functional teams delivering products/services.
• Experience translating requirements into epics, features, stories, acceptance criteria.
• Experience collaborating with engineers, designers, researchers and leaders.

Responsibilities

• Translate business needs into high-level requirements for medium complexity work.
• Define acceptance criteria for product features.
• Maintain documentation like gap analyses and business process flows.
• Develop and maintain product roadmap and backlog.
• Collaborate with QE to ensure quality, performance and reliability.
• Communicate product strategy and progress to stakeholders.

Skills

Epic Cheers/CRM

Agile

Product management

Stakeholder management

Cross-functional collaboration

Requirements gathering

Education

Bachelor’s Degree in related field

Associates Degree + 2 years experience

HS Diploma or GED + 4 years experience

Tools

Product management platforms

Job description

Abbott Laboratories seeks a Customer Care Product Manager to translate business needs into scalable Epic-based solutions. You will own the product vision, roadmap, and backlog, coordinating with Epic delivery teams and stakeholders to ensure delivery aligns with business strategy.

The role combines strategic thinking with hands-on delivery in a cross-functional environment, leveraging Epic Cheers/CRM and Agile practices to drive execution in Madison, WI.