Epic Cadence Application Analyst (Remote)

Vanderbilt Health; Nashville (TN); Remote; USD 65,000 - 95,000; Full time

Job summary

Vanderbilt Health, part of HealthIT Community Programs, seeks an Application Analyst to support Epic Cadence and online scheduling configuration for Community Connect partners. This role focuses on improving turnaround times, customer experience, and expanding online scheduling capabilities to increase patient access.

The candidate will support maintenance and enhancements for current customers, collaborate during new implementations, and participate in upgrade support and on-call rotations.

Qualifications

• Epic Cadence certification is required.
• Epic MyChart experience is a plus.
• Bachelor's degree or 4 years of related experience required.

Responsibilities

• Designs, builds, installs, configures, and/or develops Epic software to support clinical, administrative, financial and operational workflows.
• Analyzes workflows and their relationship to the technical environment of the system.
• May perform analysis and design of supporting technical infrastructures.
• Supports implementations for assigned products including testing, QA, reporting and training users.
• This role may participate in upgrade support and on-call rotations.

Skills

Configuration Mgmt

Technical Analysis

Testing

Product Knowledge

Problem Management

Education

Bachelor's degree

4 years experience

Tools

Epic Cadence certification

Epic MyChart experience

Job description

Discover Vanderbilt Health : With eight hospitals and over 180 clinics, we are the region's largest comprehensive academic health system. Vanderbilt Health has a long tradition of providing world-class care to the people of the Mid-South, living out our mission of moving medicine forward through preeminent programs in patient care, education and research. Here you'll find a spirit of collaboration and a supportive community where your expertise is valued, your knowledge expanded and your uniqueness celebrated. We are committed to fostering an environment where talented, compassionate people are united in bringing the most advanced care to our neighbors throughout the region.

Organization:

HealthIT Community Programs

Job Summary:

As Community Connect continues to grow, there is an increasing need for dedicated Cadence support. The dedicated Application analyst would serve as the primary resource for scheduling optimization, workqueues, referral management and online scheduling configuration.

This role would improve turnaround times, enhance the customer experience, and provide consistent support for our Community Connect partners . Most importantly, it would enable the expansion of online scheduling capabilities, increase patient access and strengthen the overall value of our Community Connect offering.

In addition to enhancing our offering, the dedicated application analyst would fill gaps supporting ongoing maintenance and enhancements for our current customers and work closely through implementation of new customers. This resource will be utilized for upgrade support and participation in on call rotations. This Cadence analyst will help scale support services, improve customer satisfaction, and position Community Connect for continued growth.

(Note: This role is available for remote work from most US locations.)

KEY RESPONSIBILITIES

• Designs, builds, installs, configures, and/or develops Epic software to support clinical, administrative, financial and operational workflows.
• Analyzes clinical, administrative, financial or operational workflows supported by the assigned products and their relationship to the technical environment in which they operate.
• May perform analysis and design of supporting technical infrastructures.
• Supports clinical, administrative, financial, revenue, or operational implementations for assigned products which may also include testing and QA, reporting, product life cycle, communication/collaboration with customers and vendors, and training users.
• The responsibilities listed are a general overview of the position and additional duties may be assigned.

REQUIREMENTS

• Epic Cadence certification - Required
• Any Epic MyChart experience - a plus
• Bachelor's degree or 4 years experience - Required

TECHNICAL CAPABILITIES

• Configuration Management and Planning (Novice): Competent to apply changes or develop new functions based on understanding of the design of the system. Collaborates with knowledgeable users and customers in meeting their business needs. Participates in basic configuration management planning. Manages tasks, schedules activities, and organizes work to meet plan deadlines. Critically evaluates implications of technological changes. Able to interpret business data as it applies to configuration management.
• Technical Analysis (Novice): Knows most major/common assigned product group functions. Demonstrates ability to analyze and develop solutions to moderately complex clinical, administrative, financial, operational, and/or technical issues related to assigned product(s). Capable to design, build, configure, install, run reports, and perform maintenance support as instructed. Successfully handles basic break/fix service issues. Demonstrates ability to break down work into manageable and measurable units. Organizes work and meets deadlines.
• Testing (Novice): Competent to develop new and execute pre-designed program test data, load testing, and ensures validity of data passed among programs. Understands and uses quality assurance processes, tools, and scripts for testing purposes.
• Product Knowledge (Novice): Understands the product in relation to other company products. Has general knowledge of the competition for the product in the marketplace. Understands the product life cycle from development through sales and customer support. Can describe product features and benefits using key product terminology.
• Problem Management (Novice): Possesses sufficient fundamental proficiency to successfully demonstrate knowledge of Incident Tracking and Problem Reporting in practical applications of moderate difficulty. Writes problem reports that contain all of the necessary information for clear, non-antagonistic communication to those responsible for fixing problems. Can effectively explain how to reproduce and analyze errors, as well as identify the type of error including coding, design issue and hardware. Makes simple suggestions for correction.

Business K