EPIC Beaker Analyst

HCLTech; Phoenix (AZ); On-site; USD 82,000 - 138,000; Full time

Benefits offered by this job

Health benefits

401(k) retirement plan

Paid time off

Paid holidays

Job summary

HCLTech in Phoenix, AZ seeks an Epic Beaker specialist to support build, configuration, maintenance and optimization of Epic Beaker systems. You will translate lab and business requirements into effective Beaker solutions and maintain workflows including orders, results reporting, microbiology, anatomic pathology and clinical pathology processes.

You will troubleshoot production issues within SLAs, participate in testing, go-live support, and collaborate with cross-functional Epic teams.

Qualifications

• Bachelor's degree or equivalent experience.
• 2-5 years of experience supporting Epic Beaker implementations, enhancements, or managed services.
• Strong understanding of Laboratory Information Systems (LIS) and healthcare workflows.
• Experience in application configuration, testing, production support, and defect management.
• Strong analytical, troubleshooting, and stakeholder management skills.
• Ability to independently manage medium-complexity assignments and client interactions.

Responsibilities

• Design and develop robust and scalable end-to-end Epic Beaker solutions.
• Enhance Beaker applications to incorporate new features or modify existing ones.
• Tackle complex technical challenges and provide innovative solutions.
• Identify and address bottlenecks to optimize application performance.
• Communicate with team members and collaborate with stakeholders to gather requirements and provide progress updates.

Skills

Epic Beaker

LIS knowledge

Analytical skills

Troubleshooting

Stakeholder management

Client interaction

Education

Bachelor's degree or equivalent experience

Tools

Epic Beaker Certification

Epic Beaker AP Certification

Job description

• Support Epic Beaker application build, configuration, maintenance, and optimization activities.
• Analyze laboratory and business requirements and translate them into effective Epic Beaker solutions.
• Configure and maintain laboratory workflows including specimen collection, orders, results reporting, microbiology, anatomic pathology, and clinical pathology processes.
• Troubleshoot and resolve production issues, incidents, and service requests within established SLAs.
• Participate in workflow design sessions, requirement gathering, testing, deployment, and go-live support.
• Collaborate with cross-functional Epic teams including Orders, Ambulatory, Inpatient, Willow, Radiant, and Interfaces.
• Support system upgrades, integrated testing, regression testing, and release management activities.
• Conduct root cause analysis and recommend process improvements to enhance laboratory operations.
• Develop and maintain functional specifications, documentation, test plans, and knowledge repositories.
• Ensure compliance with healthcare regulations, laboratory standards, and organizational governance processes.

Job description:

Job Summary Key Responsibilities

• Support Epic Beaker application build, configuration, maintenance, and optimization activities.
• Analyze laboratory and business requirements and translate them into effective Epic Beaker solutions.
• Configure and maintain laboratory workflows including specimen collection, orders, results reporting, microbiology, anatomic pathology, and clinical pathology processes.
• Troubleshoot and resolve production issues, incidents, and service requests within established SLAs.
• Participate in workflow design sessions, requirement gathering, testing, deployment, and go-live support.
• Collaborate with cross-functional Epic teams including Orders, Ambulatory, Inpatient, Willow, Radiant, and Interfaces.
• Support system upgrades, integrated testing, regression testing, and release management activities.
• Conduct root cause analysis and recommend process improvements to enhance laboratory operations.
• Develop and maintain functional specifications, documentation, test plans, and knowledge repositories.
• Ensure compliance with healthcare regulations, laboratory standards, and organizational governance processes.

Required Qualifications

• Bachelor's degree or equivalent experience.
• 2-5 years of experience supporting Epic Beaker implementations, enhancements, or managed services.
• Strong understanding of Laboratory Information Systems (LIS) and healthcare workflows.
• Experience in application configuration, testing, production support, and defect management.
• Strong analytical, troubleshooting, and stakeholder management skills.
• Ability to independently manage medium-complexity assignments and client interactions.

Preferred Qualifications

• Active Epic Beaker Clinical Pathology (CP) Certification and/or Epic Beaker Anatomic Pathology (AP) Certification.
• Experience with:
  • Clinical Pathology (CP)
  • Anatomic Pathology (AP)
  • Laboratory Operations
  • Orders & Results Management
  • Instrument Interfaces
  • Specimen Collection Workflows
• Working knowledge of CLIA, CAP, and laboratory regulatory requirements.
• Experience working in Agile and ITIL environments.

Key Responsibilities

• To design and develop robust and scalable end-to-end solutions, covering both front-end and back-end development.
• To enhance an existing application and/or product, to incorporate a new feature or modify an existing one.
• To tackle complex technical challenges and provide innovative solutions.
• To identify and address bottlenecks in both front-end and back-end systems and optimize application performance / responsiveness through code improvements.
• To communicate effectively with team members , collaborate with cross-functional stakeholders to gather requirements and provide updates on project progress.

We offer:

Pay and Benefits

Pay Range Minimum: $ 82,000 per year

Pay Range Maximum: $ 138,000 per year

HCLTech is an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information, military or veteran status, or any other protected classification, in accordance with federal, state, and/or local law. Should any applicant have concerns about discrimination in the hiring process, they should provide a detailed report of those concerns to [e-mail] for investigation.

Compensation and Benefits

A candidate’s pay within the range will depend on their work location, skills, experience, education, and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition, this role is eligible for the following benefits subject to company policies: medical, dental, vision, pharmacy, life, accidental death & dismemberment, and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year.

How You'll Grow

At HCLTech, we offer continuous opportunities for you to find your spark and grow with us. We want you to be happy and satisfied with your role and to really learn what type of work sparks your brilliance the best. Throughout your time with us, we offer transparent communication with senior-level employees, learning and career development programs at every level, and opportunities to experiment in different roles or even pivot industries. We believe that you should be in control of your career with unlimited opportunities to find the role that fits you best.