Epic Beacon Senior Application Analyst (JR230240)

Montefiore Hudson Valley Collaborative; City of Yonkers (NY); On-site; USD 80,000 - 100,000; Full time

Job summary

Montefiore in Yonkers is seeking a Senior Application Analyst to support the Epic Beacon/Oncology team. The role requires a clinical license (ideally RN or pharmacist) and involves installing applications, providing troubleshooting support, and ensuring effective user support in a healthcare environment.

The successful candidate will participate in application testing, monitor for issues, and document procedures. Epic certification is required within the role.

Qualifications

• Clinical license (RN or Pharmacist) required.
• Experience with application implementation and support.
• Experience in application testing and troubleshooting.

Responsibilities

• Install and configure new applications and upgrades.
• Provide go-live and rollover support.
• Monitor application issues and provide customer support.

Skills

Application implementation

Troubleshooting

Customer support

Database queries

Documentation

Education

Bachelor's Degree

Job description

Introduction

To heal, to teach, to discover and to advance the health of the communities we serve.

To learn more about the “Montefiore Difference” – who we are at Montefiore and all that we have to offer our associates, please click here.

Overview

Montefiore is ranked among the top hospitals nationally and regionally by U.S. News & World Report. For more than 100 years we have been innovating new treatments, procedures, and approaches to patient care, producing stellar outcomes and raising the bar for academic medical centers in the region and around the world. Our work to improve health outcomes in underserved communities is unparalleled in the United States. Our workforce is among the most diverse in the US: Montefiore associates speak 60+ languages.

As Montefiore has built paths to deliver lifesaving health outcomes to underserved communities, we are looking to the future of tech-enabled care delivery to create better experiences for patients, providers, and operations teams. Montefiore is actively investing in its technology teams as a system-level priority, and we are seeking a Senior Application Analyst to join our Epic Beacon/Oncology team.

This position requires the Analyst to be on site when needed. This is 4x a year at a minimum.

This position requires a clinical license (ideally RN or pharmacist).

Obtaining and maintaining Epic certification is a condition of employment.

Responsibilities

• Install new applications, new components, and upgrade existing applications. Configure application settings.
• Provide go-live and rollout support. Support users on new applications, modules, and functionality.
• Provide application troubleshooting support for the application(s). Resolve the issue, forward it to the correct group for remediation, or elevate it to the vendor if required.
• Assist with determining how a new system, upgrade, or new component can best meet the needs of the users.
  • Analyze business/clinical needs and requirements.
  • Evaluate the operational workflow that is applied to the system.
  • Create system specifications from user requirements.
• Create test plans and test new systems, version upgrades, and any system modification. Document all outcomes of testing.
• Design database queries and create reports utilizing a report‑writing tool.
• Monitor application issues and evaluate issues as they arise.
• Write and maintain accurate and current documentation regarding application(s) supported by the team. Participate in the maintenance of training materials and disseminate materials to users.
• Provide timely, effective, and professional customer support on a 24x7 rotating basis. Work with the help desk and support personnel on escalated issues to identify problems and resolve them. Triage network, hardware, or workstation issues as required.
• Analyze necessary application modifications and work with the appropriate Montefiore IT associate or the vendor to coordinate the modification.
• Act as a liaison to the vendor for Montefiore IT or the client.
  • Contact vendor to report escalations and obtain assistance with solving issues.
  • Assist with the coordination of vendor activities including hardware or software installation.
• Mentorand support junior analysts, fostering team growth and knowledge sharing.
• Participate in 24x7 on call rotation.
• Perform other related duties as required.
• Depending on the Department or assigned project, responsibilities may also include one or more of the following:
  • Apply business knowledge to system processes and manipulation of data to ensure successful transactions through the system.
  • Make necessary enhancements to add or maintain functionality of the application. These changes may include creating and modifying screens, tables, dictionaries, and rules.
  • Participate in the design, development and maintenance of system interfaces. Validate and test system interfaces.
  • Participate in policy and procedure development as it relates to security, downtime, backup operations and disaster recovery activities.
  • Administer application security and access controls.
  • Provide or coordinate ongoing training for clients in the use of systems.
  • Provide server maintenance as required.
  • Apply patches and fixes to the Operating System, or write

Requirements

• Clinical license required (RN or Pharmacist)
• BS Required
• Application implementation, troubleshooting, and support
• Application testing
• Related clinical or business experience
• OHS Annual Assessment
• Epic Certification will be required