EPIC Applications Analyst II

Denver Health; Denver (CO); On-site; USD 77,000 - 120,000; Full time

Job summary

An established healthcare provider is looking for a motivated Epic Applications Analyst II to enhance laboratory and pathology workflows. This role involves supporting, analyzing, and configuring Epic application software while ensuring alignment with organizational policies. Ideal candidates will possess clinical laboratory experience and excel in problem-solving, communication, and collaboration. Join a dedicated team focused on delivering efficient, scalable solutions that drive workflow improvements and enhance user adoption. This is an exciting opportunity to contribute to a mission-driven organization committed to community health and innovation.

Benefits

Paid time off

Retirement contributions

Medical plans

Wellness programs

Free RTD EcoPass

On-site fitness center

Childcare discounts

Tuition reimbursement

Professional development opportunities

Support for student loans

Qualifications

• 1 year of Epic application support experience required.
• Associate's Degree or equivalent Epic support experience.

Responsibilities

• Support Epic end-users and manage break/fix issues.
• Participate in system change phases: design, build, testing.

Skills

Epic application support

Problem-solving skills

Analytical reasoning

Effective communication

Microsoft Office proficiency

Education

Associate's Degree

High School/GED with Epic support experience

Tools

Epic Content Management

Data Courier

Job description

We are recruiting for a motivated EPIC Applications Analyst II to join our team!

We are here for life’s journey.
Where is your life journey taking you?

Being the heartbeat of Denver means our heart reflects something bigger than ourselves, something that connects us all:

Humanity in action, Triumph in hardship, Transformation in health.

Department

Information Technology

Job Summary

Denver Health is seeking an Epic Beaker Analyst to join our collaborative team supporting laboratory and pathology workflows. Ideal candidates will have direct clinical laboratory or pathology experience and knowledge of laboratory workflows and information systems.

Our Epic Application Analyst II is an Epic certified or proficient individual, responsible for support, analysis, design, build, configuration, implementation, workflow documentation, and educational support of the assigned Epic application software, in alignment with organization's policies, procedures, and business operations.
They should be knowledgeable about Epic or healthcare IT system functions, capable of diagnosing issues, identifying resources and escalations, and proposing creative solutions to complex problems.
They should understand the functions and processes of key customer departments and communicate effectively with various stakeholder groups.
The role requires the ability to work independently, participate in a 24x7 on-call rotation, and support team project requests.
The focus is on delivering elegant, intuitive, empowering, efficient, scalable, sustainable, systems-focused solutions, maximizing Epic foundation functionality, and using analytics to drive workflow improvements, aiming for a 90% Epic enhancement adoption rate.

Essential Functions:

1. General
   - Plan and organize time effectively.
   - Partner with Epic end users to identify needs, opportunities, and issues to provide solutions and improvements, including site visits and validation sessions.
   - Participate in system change phases: design, build, testing, documentation, and education.
   - Comply with change management and risk mitigation processes using tools like Epic Content Management and Data Courier.
   - Communicate with team, stakeholders, and vendors regarding issues, trends, and milestones.
   - Maintain project status and escalate issues as needed.
   - Document solutions consistently for reusability.
   - Respond to correspondence from vendors, enterprise, and team.
   - Use IT and enterprise problem/request tracking tools, keep documentation current.
   - Collaborate with training staff to align documentation and training materials.
   - Present to leadership and end users both orally and in writing.
   - Participate in Epic team workgroups.
2. Provide primary support to Epic end-users
   - Support break/fix issues.
   - Document solutions for recurring issues.
   - Manage error reports, work queues, and notifications.
3. Service Requests/Projects
   - Complete service requests following established processes.
   - Lead or participate in evaluating, analyzing, prioritizing, and delivering system or workflow changes.
   - Create and manage project plans, define deliverables, develop schedules, and track status.
   - Communicate regularly with project teams and leadership.

Education:

• Associate's Degree required or HS/GED with four years of Epic support experience.

Work Experience :

• One-year Epic application support experience required.
• Epic build experience preferred.

Knowledge, Skills and Abilities :

• Ability to adapt and excel in evolving technical environments.
• Understanding of Epic system capabilities and limitations.
• Strong problem-solving skills with analytical reasoning.
• Effective communication skills for technical and non-technical audiences.
• High initiative and ownership of work.
• Exceptional organizational skills and flexibility.
• Supportive of Denver Health’s mission, values, and vision.
• Intermediate proficiency in Microsoft Office suite.

Shift

Days (United States of America)

Work Type

Regular

Salary

$77,300.00 - $119,800.00 / yr

Benefits

• Outstanding benefits including paid time off, retirement contributions, medical plans, and wellness programs.
• Free RTD EcoPass, on-site fitness center, childcare discounts, tuition reimbursement, and professional development opportunities.
• Support for student loans and eligibility for Public Service Loan Forgiveness.

Our Values

• Respect
• Belonging
• Accountability
• Transparency

Note: All safety-sensitive positions require passing a pre-employment drug test. Denver Health is a comprehensive health system committed to community service, diversity, and inclusion. Located near downtown Denver, it offers cultural and recreational amenities.

Denver Health is an equal opportunity employer (EOE). We value the unique contributions of our community's diverse talents.

Applicants will be considered until the position is filled.