Epic Applications Analyst 1

St. Charles Health System; United States; Remote; USD 65,000 - 99,000; Full time

Job summary

Join a leading healthcare provider as an Epic Applications Analyst I. In this role, you will manage the lifecycle of Epic applications, enhance system functionalities, and ensure optimal patient outcomes through robust IT support. Collaboration, problem-solving, and effective communication will be key to your success.

Benefits

Comprehensive benefits including Medical, Dental, Vision

403b with up to 6% match on Retirement Contributions

Generous Earned Time Off

Growth Opportunities within Healthcare

Qualifications

• Bachelor’s degree or equivalent work experience required.
• Minimum of two years of experience preferred in systems and procedures analysis.
• Knowledge of Epic and similar applications preferred.

Responsibilities

• Responsible for planning and executing the lifecycle of Epic applications.
• Collaborates with system users for continuous improvement.
• Performs in-depth analysis of workflows and technical issues.

Skills

Communication

Problem Solving

Time Management

Customer Service

Education

Bachelor’s degree from an accredited college or university

Tools

Epic

Microsoft Office Suite

Job description

Pay range: $31.72 - $47.57 per hour ($65,977 - $98,945 annually), based on experience.

In addition, this role is eligible to work remotely from an approved state by St. Charles (please refer to the list). If you do not reside in an approved listed state (or do not plan to relocate to an approved listed state) we request, you do not apply for this particular position.

Approved states by St. Charles: Oregon, Arizona, Arkansas, Florida, Idaho, Missouri, Montana, Nevada, New Mexico, North Carolina, Oklahoma, Tennessee, Utah, and Wisconsin.

About St. Charles Health System:

St. Charles Health System is a leading healthcare provider in Central Oregon, offering a comprehensive range of services to meet the needs of our community. We are committed to providing high-quality, compassionate care to all patients, regardless of their ability to pay. Our values of compassion, excellence, integrity, teamwork, and stewardship guide our work and shape our culture.

What We Offer:

Competitive Salary

Comprehensive benefits including Medical, Dental, Vision for you and your immediate family

403b with up to 6% match on Retirement Contributions

Generous Earned Time Off

Growth Opportunities within Healthcare

ST. CHARLES HEALTH SYSTEM

JOB DESCRIPTION

TITLE: Epic Applications Analyst I

REPORTS TO POSITION: Manager Information Technology

DEPARTMENT: Information Technology

DATE LAST REVIEWED: December 9, 2020

OUR VISION: Creating America’s healthiest community, together

OUR MISSION: In the spirit of love and compassion, better health, better care, better value

OUR VALUES: Accountability, Caring and Teamwork

DEPARTMENT SUMMARY: The Information Technology (IT) Team provides design, development, security, and support to a broad spectrum of computer hardware and software components, all working together for the benefit of departments throughout St. Charles. We partner with our customers to best leverage various technologies to achieve the best patient outcomes possible by implementing new hardware and software solutions, upgrading existing environments, protecting the data we store, and integrating different solutions to achieve a seamless experience.

POSITION OVERVIEW: The Epic Applications Analyst I at St. Charles Health System is responsible for planning and executing all facets of the life cycle for the Epic applications supporting our hospitals and ambulatory clinics, maximizing the business value to our users of those applications. The Analyst coordinates all decisions and issues arising for an application area and conducts the design, build, testing and deployment of the Epic Electronic Health Record and supporting IT systems. The Analyst will know the EHR system’s capabilities and functional use and apply their knowledge of Patient Care and Business workflows to successfully maintain a standardized system that meets lean process needs and best practices. This position does not directly manage any other caregivers.

ESSENTIAL FUNCTIONS AND DUTIES:

Provides support to the installation and implementation of system patches, service utilities and version upgrades as assigned; participates as a team member on process improvement efforts; ushers through simple to medium system environment changes.

Collaborates with system users towards continuous improvement of the business value delivered by our software applications.

Builds and maintains system control and application configuration data within software applications to maximize the business benefits delivered.

Participates in integrated area workgroups across application and operational teams.

Understands the choices involved in application configuration and manage choices which support the guiding principles and strategies of the organization.

Performs in-depth analysis of workflows, data collection, report details and other technical issues associated with the Epic EHR.

Investigates standardization and process improvement opportunities while making build decisions.

Collects information regarding potential system enhancement needs and prepares details of specifications needed; prioritizes and implements requested changes to the system.

Ensures validity and integrity that interfaced data meets business requirements.

Designs and executes small-scale application testing as required. Supports large- scale testing efforts, as assigned.

Troubleshoots, identifies root cause, and documents problems of simple to medium complexity for assigned applications and systems.

Escalates application issues with SCHS management and if necessary, the software vendor, while maintaining issue status reports.

Analyzes and manages systems of simple-to-medium complexity to ensure service level agreements are met.

Collaborates with caregivers across the enterprise to build strong relationships.

Maintains data integrity and security for assigned applications and systems.

Assists in the preparation for and conduction of user training when required.

Collaborates with system users and report writers to provide business reporting.

Completes project tasks of simple-to-medium complexity as assigned.

Develops system documentation as assigned per standards.

Participates in on-call rotation, as required, and participates in after hour escalation calls.

Supports the vision, mission and values of the organization in all respects.

Supports Value Improvement Practice (VIP- Lean) principles of continuous improvement with energy and enthusiasm, functioning as a champion of change.

Provides and maintains a safe environment for caregivers, patients and guests.

Conducts all activities with the highest standards of professionalism and confidentiality. Complies with all applicable laws, regulations, policies and procedures, supporting the organization’s corporate integrity efforts by acting in an ethical and appropriate manner, reporting known or suspected violation of applicable rules, and cooperating fully with all organizational investigations and proceedings.

Delivers customer service and/or patient care in a manner that promotes goodwill, is timely, efficient and accurate.

May perform additional duties of similar complexity within the organization, as required or assigned.

EDUCATION:

Required: Bachelor’s degree from an accredited college or university OR equivalent work experience and similar successful professional experience may be substituted for Bachelor’s degree.

Screening Exam: Must pass an assessment exam prior to qualifying for an interview, unless already Epic certified.

Preferred: Graduate of an accredited college or university. Bachelor’s degree in public or business administration, management information systems, or computer science.

LICENSURE/CERTIFICATION/REGISTRATION:

Required: Valid Oregon driver’s license and ability to meet SCHS driving requirements. Ability to travel to business functions/trainings/meetings and all SCHS worksites. Must complete Epic certification training if not already Epic certified in the most recent version of the Epic EHR product. This will require overnight travel. Must pass Epic certification exam within 3 months of completing Epic certification training courses.

Preferred: N/A

EXPERIENCE:

Required: Minimum of two (2) years of paid experience preferred or a combination of education and experience in systems and procedures analysis, project management, systems support or operational experience in business or clinical area is preferred. Additional Epic training preferred; however not required.

Preferred: Experience with Hospital based and Ambulatory / Clinic based applications such as:

Epic, Cerner, McKesson, Allscripts, Mosaiq, Nuance (eScription and Dragon), 3M Coding, Relay Health, Microsoft Reporting Services, Microsoft Integration Services, Microsoft Office Suite.

ADDITIONAL POSITION INFORMATION:

Skills:

Build Relationships and Provide Exceptional Customer Service: Develops and maintains a high level of trust and respect with our customer base, internal and external. Core elements: keeping promises; following through on our commitments; demonstrating that customers’ needs are important through our actions; and going out of our way to help them.

Time Management / Organization: Prioritizes and organizes tasks from multiple sources according to priorities identified by team lead and/or manager. Works with team leads and management regarding apparent priority and schedule conflicts. Ability to work under pressure in a fast-paced environment. Ability to multi-task and work independently.

Communication: Effectively communicates with customers, peers and vendors verbally and in writing. Ability to interact with a diverse population and professionally represent SCHS.

Decision-Making: Assists individuals and cross-functional teams in their decision-making processes. Strong analytical, problem solving and decision making skills.

Design: Knowledge of and continuous learning design features and limitations of those applications for which the incumbent is responsible.

PERSONAL PROTECTIVE EQUIPMENT

Must be able to wear appropriate Personal Protective Equipment (PPE) required to perform the job safely.

PHYSICAL REQUIREMENTS:

Continually (75% or more): Sitting, keyboard operation, use of clear and audible speaking voice and the ability to hear normal speech level.

Frequently (50%): Standing, lifting 1-10 pounds, grasping/squeezing.

Occasionally (25%): Bending, reaching overhead, carrying/pushing or pulling 1-10 pounds.

Rarely (10%): Walking, stooping/kneeling/crouching, climbing stairs.

Never (0%): Climbing ladder/step-stool, lifting/carrying/pushing or pulling 11-50 pounds, operation of a motor vehicle, ability to hear whispered speech level.

Exposure to Elemental Factors

Never (0%): Heat, cold, wet/slippery area, noise, dust, vibration, chemical solution, uneven surface.

Blood-Borne Pathogen (BBP) Exposure Category

No Risk for Exposure to BBP

.

Schedule Weekly Hours:

40

Caregiver Type:

Regular

Shift:

Is Exempt Position?

Yes

Job Family:

ANALYST INFORMATION TECHNOLOGY

Scheduled Days of the Week:

Monday-Friday

Shift Start & End Time:

0800-1700

About the company

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