Epic Application Analyst (Associate, Mid, or Senior)

Penn Medicine; Philadelphia (Philadelphia County); Hybrid; USD 95,000 - 130,000; Full time

Job summary

Penn Medicine is seeking an Epic Application Analyst to support, optimize, and maintain Epic systems, ensuring high-quality patient care and operational excellence.

Role requires collaboration with Epic teams, vendors and internal IS, with a focus on root-cause analysis, documentation, and workflow improvements. Hybrid work model and a commitment to Penn Medicine standards are expected.

Qualifications

• Epic certification, proficiency, or accreditation preferred.
• Healthcare IT experience with Epic applications.
• Strong analytical and problem-solving skills.
• Excellent communication and collaboration abilities.

Responsibilities

• Performs analysis and troubleshooting of issues at technical, interface and application levels.
• Collaborates with Epic support teams and vendors to resolve complex issues.
• Maintains documentation for configurations, customizations, and support processes.
• Ensures integration across applications and devices using standard interfaces.
• Communicates workflow changes due to software/hardware upgrades to stakeholders.

Skills

Epic System

Analytical thinking

Troubleshooting

Communication

Education

HS Diploma/GED

Associate's Degree in IT

Bachelor's Degree in IT/related field

Tools

Epic Certification

Job description

Description

Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines. Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life's work?

Entity: Corporate Services

Department: IS-Epic

Location: 3535 Market Street, Philadelphia

Hours: Hybrid, M-F, Daylight

Summary

This position is posted at 3 levels based on experience:

Associate Level

Mid-level

Senior level

Associate Epic Application Analyst

The Application Teams are responsible for the effective implementation, optimization, maintenance, and support of Epic System applications at Penn Medicine. Analysts will contribute to the seamless delivery of Epic solutions, ensuring high-quality patient care and operational excellence. Analysts are responsible for performing these duties while meeting the policies and standards of Penn Medicine and Corporate IS.

Accountabilities

• Performs analysis, troubleshooting, and problem solving of simple and intermediate issues at the technical, interface and application levels. Identifies root-cause, recommends, tests, and implements changes.
• Collaborates with Epic technical support teams, vendors, and other IS Application teams as needed to address complex technical issues.
• Communicates problems, issues and potential solutions to team members, clients, and organizational administration.
• Understands integration between various applications and functionality within those applications. Serves to assure full integration of systems and devices utilizing interfacing standards and vendor provided utilities.
• Provides customer service and acts as a liaison between the operational departments and Information Services.
• Utilizes expertise to design, build, install, modify, and test application software to support and optimize operational processes.
• Clearly defines and articulates to operational stakeholder’s workflow changes that are offered with software/hardware upgrades and best practice solutions as recommended by the vendor.
• Assists with defining and documenting user requirements and system scope. Reviews and collects information regarding potential system enhancements.
• Maintains thorough documentation of configurations, customizations, and support processes.
• Complies with all applicable guidelines, policies, and procedures of Penn Medicine to ensure necessary controls, documentation, and audit trails.
• Performs duties in accordance with Penn Medicine and entity values, policies, and procedures
• Other duties as assigned to support the unit, department, entity, and health system organization

Minimum Requirements

Required Education and Experience

• H.S. Diploma/GED and 4+ years related IT experience, preferably in healthcare
• or
• Associate's Degree and 3+ years Related IT experience, preferably in healthcare
• or
• Bachelor's Degree in Information Technology or a related field is required.

(Individuals with other majors may be considered with internship or other IT related experience)

Licenses, Registrations, and Certifications

• Epic Certification, Proficiency, or Accreditation is preferred.

Epic Application Analyst

The Application Teams are responsible for the effective implementation, optimization, maintenance, and support of Epic System applications at Penn Medicine. Analysts will contribute to the seamless delivery of Epic solutions, ensuring high-quality patient care and operational excellence. Analysts are responsible for performing these duties while meeting the policies and standards of Penn Medicine and Corporate IS.

Accountabilities

• Performs analysis, troubleshooting, and problem solving of simple and intermediate issues at the technical, interface and application levels. Identifies root-cause, recommends, tests, and implements changes.
• Collaborates with Epic technical support teams, vendors, and other IS Application teams as needed to address complex technical issues.
• Communicates problems, issues and potential solutions to team members, clients, and organizational administration.
• Understands integration between various applications and functionality within those applications. Serves to assure full integration of systems and devices utilizing interfacing standards and vendor provided utilities.
• Provides customer service and acts as a liaison between the operational departments and Information Services.
• Utilizes expertise to design, build, install, modify, and test application software to support and optimize operational processes.
• Clearly defines and articulates to operational stakeholder’s workflow changes that are offered with software/hardware upgrades and best practice solutions as recommended by the vendor.
• Assists with defining and documenting user requirements and system scope. Reviews and collects information regarding potential system enhancements.
• Maintains thorough documentation of configurations, customizations, and support processes.
• Complies with all applicable guidelines, policies, and procedures of Penn Medicine to ensure necessary controls, documentation, and audit trails.
• Performs duties in accordance with Penn Medicine and entity values, policies, and procedures
• Other duties as assigned to support the unit, department, entity, and health system organization

Minimum Requirements

Required Education and Experience

• H.S. Diploma/GED and 6+ years relevant experience working within Healthcare Applications or electronic Medical Record (EMR) systems
• or
• Associate's Degree and 5+ years relevant experience working within Healthcare Applications or electronic Medical Record (EMR) systems
• or
• Bachelor's Degree and 3+ years relevant experience working within Healthcare Applications or electronic Medical Record (EMR) systems

Licenses, Registrations, and Certifications

• Epic Certification, Proficiency, or Accreditation

Senior Epic Application Analyst

The Application Teams are responsible for the effective implementation, optimization, maintenance, and support of Epic System applications at Penn Medicine. Analysts will contribute to the seamless delivery of Epic solutions, ensuring high-quality patient care and operational excellence. Analysts are responsible for performing these duties while meeting the policies and standards of Penn Medicine and Corporate IS.

Accountabilities

• Performs analysis, troubleshooting, and problem solving of simple and intermediate complex issues at the technical, interface and application levels. Identifies root-cause, recommends, tests, and implements changes.
• Provides guidance and support to team members, contribute their expertise to decision-making processes, and collaborate with stakeholders. Communicate their insights, recommendations, and findings to the team and stakeholders.
• Understands integration between various applications and functionality within those applications. Serves to assure full integration of systems and devices utilizing interfacing standards and vendor provided utilities.
• Provides customer service and acts as a liaison between the operational departments and Information Services.
• Serves as application expert with an in depth understanding of application functionalities, data analysis, workflow optimization, and clinical documentation requirements. Utilizes expertise to design, build, install, modify, and test application software to support and optimize operational processes.
• Clearly defines and articulates to operational stakeholder’s workflow changes that are offered with software/hardware upgrades and best practice solutions as recommended by the vendor.
• Assists with defining and documenting user requirements and system scope. Reviews and collects information regarding potential system enhancements.
• Maintains thorough documentation of configurations, customizations, and support processes.
• Complies with all applicable guidelines, policies, and procedures of Penn Medicine to ensure necessary controls, documentation, and audit trails.
• Performs duties in accordance with Penn Medicine and entity values, policies, and procedures
• Other duties as assigned to support the unit, department, entity, and health system organization

Minimum Requirements

Required Education and Experience

• H.S. Diploma/GED and 8+ years relevant experience working within Healthcare Applications or electronic Medical Record (EMR) systems
• or
• Associate's Degree and 7+ years relevant experience working within Healthcare Applications or electronic Medical Record (EMR) systems
• or
• Bachelor's Degree and 5+ years relevant experience working within Healthcare Applications or electronic Medical Record (EMR) systems

Licenses, Registrations, and Certifications

• Epic Certification, Proficiency, or Accreditation

Addendum

• This position reports to the EpicCare Ambulatory team

We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region. Penn Medicine employees are actively engaged and committed to our mission. Together we will continue to make medical advances that help people live longer, healthier lives.

Live Your Life's Work

We are an Equal Opportunity employer. Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, status as a protected veteran or any other status protected by applicable law.