Epic Application Analyst

Ensemble Health Partners; United States; Remote; USD 97,000 - 146,000; Full time

Benefits offered by this job

Bonus incentives

Paid certifications

Tuition reimbursement

Comprehensive benefits

Career advancement

Job summary

Ensemble Health Partners is seeking an Epic Administrator with a Revenue Cycle focus to drive long-term Epic strategy across operations and IT in a fully remote role. This remote position requires Epic Administrator Certification and 3+ years of Epic build experience in revenue cycle functions.

You will collaborate with revenue cycle leadership, monitor KPIs, lead change requests, and support education and client discussions. Some travel (up to 25%) to client sites is expected.

Qualifications

• 3+ years of Epic build experience in revenue cycle functions.
• Must have Epic Administrator Certification in a Revenue Cycle focused module.
• 4 year/Bachelors degree preferred or equivalent experience.

Responsibilities

• Develop and implement long-term Epic strategy across both operations and IT.
• Educate operational leadership in Epic best practices and system changes.
• Lead policies, change requests, and issue resolution for Epic systems.
• Monitor KPIs and Epic workflows to drive improvements and client satisfaction.

Skills

Epic build experience

Process improvement

Travel availability

Education

Bachelor's degree or equivalent experience

Epic Administrator Certification in a Revenue Cycle module

Job description

Thank you for considering a career at Ensemble!Ensemble is a leading provider of technology-enabled revenue cycle management solutions for health systems, including hospitals and affiliated physician groups. They offer end-to-end revenue cycle solutions as well as a comprehensive suite of point solutions to clients across the country.

Ensemble keeps communities healthy by keeping hospitals healthy. We recognize that healthcare requires a human touch, and we believe that every touch should be meaningful. This is why our people are the most important part of who we are. By empowering them to challenge the status quo, we know they will be the difference!

O.N.E Purpose:

• Customer Obsession: Consistently provide exceptional experiences for our clients, patients, and colleagues by understanding their needs and exceeding their expectations.

• Embracing New Ideas: Continuously innovate by embracing emerging technology and fostering a culture of creativity and experimentation.

• Striving for Excellence: Execute at a high level by demonstrating our “Best in KLAS” Ensemble Difference Principles and consistently delivering outstanding results.

The Opportunity: CAREER OPPORTUNITY OFFERING:

• Bonus Incentives
• Paid Certifications
• Tuition ReimbursementComprehensive Benefits
• Career Advancement
• This position pays between $97,000 - 145,500 based on experience

*Must have a current Epic Certification within a Revenue Cycle focused module*

In general, this Epic-certified position will be responsible for the following:

• Developing and implementing long-term best practice Epic strategy across both operations and IT

• Ensuring all parties involved understand the significance and impact of upcoming changes

• Assisting in educating operational leadership in process improvement and Epic best practices

• Responsible for helping to implement policies

• Work with Revenue Cycle leaders on reporting, work queue strategy and workflow design

• Help to increase revenue through standardizing workflows and process improvement

• Serve as the lead for Epic issues identified and new change requests

• Produces and reviews decision documents, SBARDs, other documents needed to support build work

• Runs client meetings and monitors client happiness

As part of the team this position will have responsibility for some or all the following specific areas:

• Denial reduction
• DNFB/CFB reduction
• Late charge reduction
• Registration accuracy
• Scheduling accuracy
• Authorization capture
• Coding accuracy
• Overall productivity improvement

Performance Monitoring/Improvement/Innovation:

• Works collaboratively with revenue cycle leadership and Epic IT leadership to develop best practice processes and Epic functionality

• Develops, with participation of revenue cycle leadership and IT, project plans and timelines for large performance improvement projects

• Develops weekly/monthly status reports of projects and ensures agreed upon timelines are met

• Advises operational leaders on Epic best practices and adheres to system guidelines

• Monitors Key Performance Indicators and makes recommendations on Epic workflows or enhancements that provide the greatest impact and improvement

• Maintains deep understanding of Epic functionality and maintains all certifications and new release updates

• Performs account level reviews and audits to ensure optimal system performance

• Produces high-quality materials for internal and external use

System Build and Support:

• Performs system build as determined by IT change control process

• Participates in Integrated and User Acceptance Testing as dictated by IT change control

• Supports the IT team by logging tickets, keeping up with status of tickets, ensuring timely response and turnaround of tickets, and escalating tickets as necessary

Education:

• Responsible for assisting the education department in the development of training materials, curriculum and tip sheets related to Epic

• Performs direct observations in operational areas to ensure Epic best practice workflows are being adhered to and makes note of any areas of educational opportunity

• Supports revenue cycle leadership in any Epic certification processes and serves as a subject matter expert in Epic system functionality

• Strives to educate revenue cycle leadership in practical Epic system knowledge to build expertise in operations

New Business Support:

• Participates in assessments to identify opportunities for client improvement

• Supports sales team in advising new clients and answering inquiries about system functionality

• Develops materials to support sales, including marketing materials

• Identifies new opportunities for client engagements

What Will Make You Successful:

• Strong implementation background
• Working knowledge with other revenue cycle focused Epic applications

• Working understanding of interface and interface messages

• 4 year/ Bachelors Degree preferred or equivalent experience

• Must have Epic Administrator Certification in a Revenue Cycle focused module

• 3+ years of Epic build experience in Epic revenue cycle functions (billing and patient access areas preferred)

• While we do not expect this position to be 100% travel, we do expect that the specialist will need to travel periodically. For this reason, the specialist should be available to travel up to 25%

• Strong working knowledge of the hospital and/or ambulatory revenue cycle operations

• Must be inquisitive and demonstrate openness to innovation including AI to explore better processes and ways to alleviate friction and improve patient and client experiences.

• This is a remote position; however, candidates must be willing and able to travel to and work onsite at client, temporary, or corporate office locations as business needs require.

Additional Information

• This position pays between $97,000 - $145,500 based on experience and geographical location.

• Must be inquisitive and demonstrate openness to innovation including AI to explore better processes and ways to alleviate friction and improve patient and client experiences.