Epic Optimization Analysts

Sustainable World, Inc.; United States; Hybrid; USD 97,000 - 146,000; Full time

Benefits offered by this job

Bonus incentives

Paid certifications

Tuition reimbursement

Comprehensive benefits

Career advancement

Job summary

Ensemble is seeking an Epic Revenue Cycle Specialist to lead Epic systems across operations and IT. This remote role requires Epic Administrator Certification and 3+ years of Epic build experience in billing and patient access.

You will drive performance improvements, partner with Revenue Cycle leadership on reporting and workflows, and travel up to 25% to client sites as needed. Salary ranges $97,000–$145,500 depending on experience.

Qualifications

• Must have Epic Administrator Certification in a Revenue Cycle focused module
• 3+ years of Epic build experience in Epic revenue cycle functions (billing and patient access areas preferred)
• 4 year/Bachelors Degree preferred or equivalent experience
• Travel up to 25% is expected

Responsibilities

• Developing and implementing long-term best practice Epic strategy across both operations and IT
• Ensuring all parties understand the significance and impact of upcoming changes
• Assisting in educating operational leadership in process improvement and Epic best practices
• Work with Revenue Cycle leaders on reporting, work queue strategy and workflow design
• Help to increase revenue through standardizing workflows and process improvement
• Serve as the lead for Epic issues identified and new change requests
• Producing and reviewing SBARDs and other documents to support build work
• Runs client meetings and monitors client happiness
• Denial reduction, DNFB/CFB reduction, late charge reduction, registration and scheduling accuracy
• Authorization capture, coding accuracy, and overall productivity improvement

Skills

Epic administrator certification

Epic build experience

Revenue cycle operations

Process improvement

Data analysis

Project management

Travel up to 25%

Education

Bachelor's degree or equivalent experience

Job description

CAREER OPPORTUNITY OFFERING:

• Bonus Incentives
• Paid Certifications
• Tuition Reimbursement
• Comprehensive Benefits
• Career Advancement
• This position pays between $97,000 - 145,500 based on experience

*Must have a current Epic Certification within a Revenue Cycle focused module*

In general, this Epic-certified position will be responsible for the following:

• Developing and implementing long-term best practice Epic strategy across both operations and IT
• Ensuring all parties involved understand the significance and impact of upcoming changes
• Assisting in educating operational leadership in process improvement and Epic best practices
• Responsible for helping to implement policies
• Work with Revenue Cycle leaders on reporting, work queue strategy and workflow design
• Help to increase revenue through standardizing workflows and process improvement
• Serve as the lead for Epic issues identified and new change requests
• Produces and reviews decision documents, SBARDs, other documents needed to support build work
• Runs client meetings and monitors client happiness

As part of the team this position will have responsibility for some or all the following specific areas:

• Denial reduction
• DNFB/CFB reduction
• Late charge reduction
• Registration accuracy
• Scheduling accuracy
• Authorization capture
• Coding accuracy
• Overall productivity improvement

Performance Monitoring/Improvement/Innovation:

• Works collaboratively with revenue cycle leadership and Epic IT leadership to develop best practice processes and Epic functionality
• Develops, with participation of revenue cycle leadership and IT, project plans and timelines for large performance improvement projects
• Develops weekly/monthly status reports of projects and ensures agreed upon timelines are met
• Advises operational leaders on Epic best practices and adheres to system guidelines
• Monitors Key Performance Indicators and makes recommendations on Epic workflows or enhancements that provide the greatest impact and improvement
• Maintains deep understanding of Epic functionality and maintains all certifications and new release updates
• Performs account level reviews and audits to ensure optimal system performance
• Produces high-quality materials for internal and external use

System Build and Support:

• Performs system build as determined by IT change control process
• Participates in Integrated and User Acceptance Testing as dictated by IT change control
• Supports the IT team by logging tickets, keeping up with status of tickets, ensuring timely response and turnaround of tickets, and escalating tickets as necessary

Education:

• Responsible for assisting the education department in the development of training materials, curriculum and tip sheets related to Epic
• Performs direct observations in operational areas to ensure Epic best practice workflows are being adhered to and makes note of any areas of educational opportunity
• Supports revenue cycle leadership in any Epic certification processes and serves as a subject matter expert in Epic system functionality
• Strives to educate revenue cycle leadership in practical Epic system knowledge to build expertise in operations

New Business Support:

• Participates in assessments to identify opportunities for client improvement
• Supports sales team in advising new clients and answering inquiries about system functionalityDevelops materials to support sales, including marketing materials
• Identifies new opportunities for client engagements

What Will Make You Successful:

• Strong implementation background
• Working knowledge with other revenue cycle focused Epic applications
• Working understanding of interface and interface messages
• 4 year/ Bachelors Degree preferred or equivalent experience
• Must have Epic Administrator Certification in a Revenue Cycle focused module
• 3+ years of Epic build experience in Epic revenue cycle functions (billing and patient access areas preferred)
• While we do not expect this position to be 100% travel, we do expect that the specialist will need to travel periodically.For this reason, the specialist should be available to travel up to 25%
• Strong working knowledge of the hospital and/or ambulatory revenue cycle operations
• Must be inquisitive and demonstrate openness to innovation including AI to explore better processes and ways to alleviate friction and improve patient and client experiences.
• This is a remote position; however, candidates must be willing and able to travel to and work onsite at client, temporary, or corporate office locations as business needs require.

Additional Information

• This position pays between $97,000 - $145,500 based on experience and geographical location.
• Must be inquisitive and demonstrate openness to innovation including AI to explore better processes and ways to alleviate friction and improve patient and client experiences.
• This is a remote position; however, candidates must be willing and able to travel to and work onsite at client, temporary, or corporate office locations as business needs require.

Join an award-winning company

• Five-time winner of “Best in KLAS” 2020-2022, 2024-2025
• Black Book Research's Top Revenue Cycle Management Outsourcing Solution 2021-2024
• 22 Healthcare Financial Management Association (HFMA) MAP Awards for High Performance in Revenue Cycle 2019-2024
• Leader in Everest Group's RCM Operations PEAK Matrix Assessment 2024
• Clarivate Healthcare Business Insights (HBI) Revenue Cycle Awards for strong performance 2020, 2022-2023
• Energage Top Workplaces USA 2022-2024
• Fortune Media Best Workplaces in Healthcare 2024
• Monster Top Workplace for Remote Work 2024
• Great Place to Work certified 2023-2024

• Innovation
• Work-Life Flexibility
• Leadership
• Purpose + Values

Bottom line, we believe in empowering people and giving them the tools and resources needed to thrive. A few of those include:

• Associate Benefits – We offer a comprehensive benefits package designed to support the physical, emotional, and financial health of you and your family, including healthcare, time off, retirement, and well-being programs.
• Our Culture – Ensemble is a place where associates can do their best work and be their best selves. We put people first, last and always. Our culture is rooted in collaboration, growth, and innovation.
• Growth – We invest in your professional development. Each associate will earn a professional certification relevant to their field and can obtain tuition reimbursement.
• Recognition – We offer quarterly and annual incentive programs for all employees who go beyond and keep raising the bar for themselves and the company.