Epic Analyst II

100 Albany Med Health System; New York (NY); On-site; USD 77,075 - 119,466; Full time

Job summary

100 Albany Med Health System is seeking a qualified individual to join their Information Systems & Services team. This role involves building and modifying systems like Epic, providing end-user support, and managing internal workflows.

Applicants must have an Associate's Degree, significant relevant experience, and an understanding of system life-cycle management. EPIC Certification and strong communication skills are essential. The position offers a competitive salary and a dynamic work environment.

Qualifications

• 4-6 years of relevant experience required.
• Understanding of systems development life-cycle management.
• Ability to manage operational effectiveness and implement systems collaboratively.

Responsibilities

• Build, maintain, and modify Epic and other third-party systems.
• Identify and recommend solutions for internal system workflows.
• Provide end-user support and troubleshoot issues.

Skills

Effective communication

Troubleshooting application issues

Object-oriented programming principles

SQL

Customer focus

Education

Associate's Degree

Bachelor's Degree (preferred)

Tools

Windows-based applications

EPIC Certification

Job description

Department/Unit: Information Systems & Services. Work Shift: Day (United States of America). Salary Range: $77,075.00 - $119,466.00.

Core Responsibilities

• Build, maintain, and modify Epic and other third‑party systems, including documenting and understanding system workflows.
• Identify areas of improvement and collaborate with internal customers to identify solutions, especially within Epic applications or other third‑party systems.
• Write requirements that support the solution and assess available technologies to create development specifications.
• Evaluate the internal technical needs of the organization and recommend solutions, define system and functional requirements, perform programming and analysis tasks on internal business systems, and develop or modify internal applications, operating systems, or database systems.
• Provide support by correcting issues, identifying configuration changes, supporting related systems, creating detailed test cases, contributing to testing, results analysis, and documenting all programming and systems changes.
• Integrate systems from multiple vendors, including specific Epic applications, to create cohesive value‑chain solutions for customers.
• Enhance product life‑cycle management by understanding and optimizing system workflows.
• Provide end‑user support, troubleshoot issues, identify configuration changes, develop and execute detailed test cases.
• Contribute to documentation of system changes and enhancements.
• Maintain confidentiality by only using and communicating information as needed to perform duties.
• Provide on‑call, extended weekday and weekend support for on‑site and off‑site locations, as warranted by critical business requirements.
• Maintain performance standards and cover periods of absence.
• Perform other duties or assignments as designated by management.

Qualifications

• Associate's Degree - required (Bachelor's Degree - preferred).
• 4–6 years of relevant experience - required.
• Understanding of systems development life‑cycle management.
• Ability to communicate effectively with customers and resolve issues.
• Basic understanding of object‑oriented programming principles, SQL, and standardized markup languages, with a strong customer focus.
• Ability to troubleshoot application issues.
• Ability to manage operational effectiveness and implement systems and updates collaboratively with customers and vendors.
• Ability to recommend, document, communicate, implement, and sustain improvements in processes, procedures, and operations.
• Familiarity with Windows‑based applications and technology.
• Familiarity with HIPAA regulations, medical terminology, healthcare, or financial and billing processes is a plus.
• EPIC Certification upon hire - required.
• Equivalent combination of relevant education and experience may be substituted as appropriate.

Physical Demands & Working Conditions

Physical Demands: standing occasionally; walking occasionally; sitting constantly; lifting rarely; carrying rarely; pushing rarely; pulling rarely; climbing rarely; balancing rarely; stooping rarely; kneeling rarely; crouching rarely; crawling rarely; reaching rarely; handling occasionally; grasping occasionally; feeling rarely; talking constantly; hearing constantly. Repetitive motions frequently; eye‑hand/foot coordination frequently. Working Conditions: extreme cold rarely; extreme heat rarely; humidity rarely; wet rarely; noise occasionally; hazards rarely; temperature change rarely; atmospheric conditions rarely; vibration rarely.

This role may require access to information considered sensitive to Albany Medical Center, its patients, affiliates, and partners, including but not limited to HIPAA Protected Health Information and other information regulated by federal and New York State statutes.

Albany Medical Center is an equal opportunity employer.