Epic Analyst

Tech Firefly; United States; Remote; USD 95,000 - 125,000; Full time

Job summary

Tech Firefly currently seeks an experienced Epic Analyst (Cupid & Radiant) to provide hands-on build, support, and optimization across Cardiology and Radiology modules. You will work with physicians and IT teams to translate clinical needs into robust technical solutions and ensure SLAs are met for incidents and requests.

The ideal candidate brings deep Epic build knowledge, strong imaging workflow expertise, and the ability to function independently in a remote environment.

Qualifications

• Epic certification in Cupid and Radiant required.
• 2+ years of hands-on Epic build experience in Cupid/Radiant.
• 3–5 years of Epic/application analyst experience.
• Strong experience supporting Cardiology and Radiology workflows.
• Excellent communication with clinical, operational and technical stakeholders.
• Ability to work independently and adapt to changing priorities.
• Experience handling incident management and ticketing.

Responsibilities

• Manage, prioritize, and resolve incident tickets, service requests, and maintenance work within SLAs for Epic Cupid and Radiant.
• Perform hands-on Epic build, module updates, workflow enhancements, template maintenance, and system configuration across Cardiology and Radiology modules.
• Investigate application errors, interface issues, and workflow bottlenecks; perform root-cause analysis and fixes.
• Design and execute unit testing, integrated testing, and UAT for system upgrades and patches.
• Collaborate with physicians, technologists, nursing staff, clinical directors, and technical teams to translate needs into technical solutions.
• Work independently to drive deliverables and adapt to shifting priorities.
• Maintain technical documentation, build specifications, and SOPs.

Skills

Epic Cupid

Epic Radiant

Incident management

UAT testing

Documentation

Communication

Stakeholder collaboration

Independent work

Epic build tools

Tools

Epic build tools

Job description

We are seeking an experienced, dual-certified Epic Analyst (Cupid & Radiant) to join our clinical applications team. This is a hands‑on analyst role focused on ongoing application support, maintenance, incident resolution, request fulfillment, troubleshooting, and system build across both Epic Cupid (Cardiology) and Epic Radiant (Radiology) applications.

The ideal candidate brings deep technical build knowledge combined with a strong understanding of clinical imaging and diagnostic workflows. You will collaborate closely with clinical stakeholders, IT peers, and operational leadership to ensure stable, optimized, and efficient systems for AHN.

Contract: 12–18 months

Location: 100% Remote

Epic Assessment: Required

Responsibilities:

• Manage, prioritize, and resolve incident tickets, service requests, and maintenance work within established SLAs for Epic Cupid and Radiant.
• Perform hands‑on Epic build, module updates, workflow enhancements, template maintenance, and system configuration across Cardiology and Radiology modules.
• Investigate application errors, interface issues, and workflow bottlenecks; perform root‑cause analysis and execute fixes.
• Design and execute unit testing, integrated testing, and user acceptance testing (UAT) for system upgrades, patches, and build changes.
• Partner directly with physicians, technologists, nursing staff, clinical directors, and technical teams to translate operational needs into effective technical solutions.
• Work independently to drive deliverables, adapting quickly to shifting operational priorities and emergent clinical needs.
• Maintain technical documentation, build specifications, and operational standard operating procedures (SOPs).
• Active Epic certification/accreditation in both Cupid and Radiant
• 2+ years of hands‑on Epic build experience within Cupid/Radiant
• 3–5 years of overall Epic/application analyst experience
• Strong experience supporting Cardiology and Radiology workflows
• Experience working maintenance and incident tickets, troubleshooting application issues, and completing request fulfillment
• Ability to perform Epic build/configuration, testing, issue resolution, and ongoing application support
• Comfortable working independently and taking on work based on changing business and operational priorities
• Strong communication skills and experience working with clinical, operational, and technical stakeholders