Epic Ambulatory Application Analyst

Altru Health System; United States; Hybrid; USD 74,000 - 111,000; Full time

Benefits offered by this job

Health plan

401(k) retirement plan

Dental plan

Vision plan

Life and disability insurance

Education assistance

Paid time off (PTO)

Job summary

Altru Health System in Grand Forks, ND seeks an Application Analyst to design, build, integrate, and configure EMR and financial applications per standards and patient safety. The role focuses on certs, process understanding, and moderate project scope work.

The ideal candidate will have Epic certifications, at least 1 year related experience, and a background in health IT systems. Hybrid onsite/remote work is available with required English proficiency.

Qualifications

• Epic Certification within 6 months of start date.
• Minimum: 1 year related experience.
• Associates degree required; computer/information science degrees preferred.
• Proficiency in reading, writing, and speaking English.

Responsibilities

• Ensures that all enhancement requests are addressed promptly and inform customers.
• Provides technical support and troubleshooting for application errors and system issues.
• Coordinates with senior staff to ensure timely resolution of customer issues.
• Participates in cross-application testing with system changes.
• Serves as a resource for daily EMR operations and data management.
• Participates in on-call rotation and after-hours support.

Skills

Epic Ambulatory Analyst

Epic Healthy Planet

HEDIS

Education

Associates - Related Field

Associates - Computer and Information Science

Bachelors - Computer and Information Science

Job description

Location: Altru Health System PO Box 6002 Grand Forks, ND 58201 Pay Range: $73,819.20 - $110,718.40

This is a hybrid role (onsite and remote), located in Grand Forks, North Dakota; subject to change based on organizational needs.

Summary

The Application Analyst collaborates with users of our Electronic Medical Record and/or Financial Applications and is responsible for the design, build, integration and configuration based on professional standards, regulations and patient safety. In this role, the analyst will maintain and build on certifications needed for the position as appropriate. The analyst will spend time further time developing an understanding of the assigned application and processes and will follow departmental procedures. The analyst will work on projects of moderate scope and complexity, applying judgement within defined parameters.

Preferred Experience

• Epic Ambulatory Analyst
• Epic Healthy Planet
• HEDIS

Essential Job Functions

• Ensures that all enhancement requests are being appropriately and adequately addressed in a timely fashion.
• Takes responsibility for the problems reported and sees that a fix is provided to which the customer is kept informed and agrees.
• Coordinates and escalates with senior staff as appropriate to ensure that customer issues are resolved in a timely fashion.
• Continues further education of systems and applications by collaborating with operational owners as well as senior staff.
• Reviews and completes new build enhancements as appropriate, utilizing resources as needed.
• Provide technical support, diagnosis of application errors and troubleshooting with system issues.
• Participates in cross application testing with system changes, ensuring that the system changes are compatible with other applications workflow and processes.
• Serves as a resource person for daily operational issues within the electronic medical record.
• Implement applications, tools, and processes that assist operational owners with the management of data in patient care and the provision of health care.
• Participates in the on-call rotation.
• Ensures that after hours coverage of customer support is maintained per department policies and procedures.
• Responds to calls in a timely manner, takes responsibility for the problems reported and follows through to ensure a resolution is provided to the customer.
• Performs other duties as assigned or needed to meet the needs of the department/organization.

Certifications

Certifications: Epic Certification | Epic | Within 6 Months of Start Date | Employee Provides HR a Copy

Education

• Required: Associates - Related Field
• Preferred: Associates - Computer and Information Science- OR -Bachelors - Computer and Information Science

Work Experience

• Required: A minimum of 1 year Related Experience

Language Requirements

This position requires proficiency in reading, writing, and speaking English to ensure effective communication in the workplace and with patients, families, and team members.

Physical Demands

• Sit: Continuously (67-100%)
• Stand: Occasionally (5-33%)
• Walk: Occasionally (5-33%)
• Stoop/Bend: Occasionally (5-33%)
• Reach: Frequently (34-66%)
• Crawl: Not Applicable
• Squat/Crouch/Kneel: Occasionally (5-33%)
• Twist: Occasionally (5-33%)
• Handle/Finger/Feel: Continuously (67-100%)
• See: Continuously (67-100%)
• Hear: Continuously (67-100%)

Weight Demands

• Lift -Floor to Waist Level: Sedentary (<10 pounds)
• Carry: Sedentary (<10 pounds)
• Push/Pull: Sedentary (<10 pounds)
• Slide/Transfer: Not Applicable

Working Conditions

• Indoor: Continuously (67-100%)
• Outdoor: Not Applicable
• Extreme Temperature: Not Applicable

Driving Requirement Definitions

• Professional Drivers: Persons who drive as their main responsibility OR transport passengers or hazardous materials.
• Frequent Drivers: Persons whose main responsibility is not driving, but drive daily or almost daily.
• Occasional Drivers: Persons who drive from once per month to as frequently as once per week.
• Infrequent Drivers: Persons who are generally not expected to drive.
• Driving Requirement for this position: Infrequent Driver Reference ID: R8279

Benefits

• Health plan
• 401(k) retirement plan
• Dental plan
• Vision plan
• Life and disability insurance
• Education assistance
• Paid time off (PTO)

Equal Opportunity and Accommodations

Altru Provides reasonable accommodations to individuals with disabilities to increase opportunities and eliminate barriers to employment. If you need a reasonable accommodation in the application process to access job postings, to apply for a job, for a job interview, for pre-employment testing, or with the onboarding process, please contact Altru’s Human Resources Department at [e-mail] or 701.780.5107.

Altru is an Equal Opportunity Employer. Learn more or to request a copy of our Equal Employment Opportunity and Eligibility policy and Affiant Action Plan at no charge, please contact Altru’s Human Resources Department at [e-mail] or 701.780.5107.

Altru participates in E-Verify and may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization.