EPG Field Service Technician - Power Systems

Wagner Equipment; El Paso (TX); On-site; USD 67,000 - 109,000; Full time

Benefits offered by this job

PTO

Medical Insurance

Life Insurance

401K company contributions

Tuition Reimbursement

EAP

VISA card and more

Discounted employee phone plans

Job summary

Wagner Equipment Co. is seeking a Field Service Class A technician to diagnose, troubleshoot and repair CAT generators at customer sites. The role requires working with supervision and promotes the company’s “One Professional Team” ethos.

The position includes 75–100% travel, a pay rate of $32.00–$52.60 per hour, and a comprehensive benefits package, with a focus on safety and quality workmanship.

Qualifications

• 5+ years customer service experience.
• Data entry, reading/writing skills.
• Basic MSHA knowledge and CAT equipment experience.

Responsibilities

• Diagnose, troubleshoot, and repair CAT generators at customer sites.
• Maintain service reports, timesheets, and SIMS codes.
• Communicate diagnosis and status to customers and internal teams.

Skills

Customer service

Data entry

Reading/writing

Education

High School Diploma or GED

DOT Health Card

Class D Driver’s License

MSHA License

Relevant CAT related courses

Tools

MSHA License

Job description

Job Details

Description

• $3,000 SIGN-ON BONUS & REFERRAL BONUS OPPORTUNITIES (Details given during interview)**

At Wagner, our people are the driving force behind everything we do. We’re committed to helping our employees grow through meaningful work, career development, and opportunities to learn and advance. Join a team that values collaboration, innovation, and the people who make our success possible. We offer excellent benefits and supply you with the tools you need to maximize your potential.

Benefits Include

• Paid Time Off (PTO) Plan - Up to 96 hours of PTO in your first year + 8 company paid holidays
• Medical, dental, and vision insurance
• Life and AD&D Insurance
• Retirement Plans - 401K eligible employees can receive a company contribution up to 7%
• Tuition Reimbursement
• Employee Assistance Program (EAP)
• CEFCU - Employees have access to services including payroll deductions, savings, accounts, loans, VISA card and more
• Additional Benefits include Supplemental life Insurance, Critical Illness + Accidental Insurance, ID WatchDog and discounted employee phone plans

The Field Service Class A technician works with some direct supervision in diagnosing, troubleshooting and repairing CAT Generators at the customer’s site in a manner that reflects the company’s vision of working as “One Professional Team.”

Pay Rate

Pay Rate: $32.00-$52.60 per hour.

Pay Rate is based upon experience and education.

Essential Functions

• Maintains truck and crane inspection logs on a daily basis
• Completes CAT service reports daily that are legible, have proper grammar and sentence structure, and appropriate SIMS code
• Transmits photos, timecards, service reports, and other information through e-mail
• Maintains good customer records on jobs that have been assigned
• Maintains credit card receipts for accounting purposes
• Works with the Service Department, Product Support Representatives, and Sales Department to meet all of the customer’s needs
• Communicates with customers on the diagnosis and status of repairs, parts, and other concerns
• Promotes Wagner Equipment Co. to customers
• Accurately troubleshoots and repairs CAT equipment the first time
• Reads, understands, and applies electrical and hydraulic schematics to repair work
• Safely rigs or hooks components for lifting
• Removes, repairs, and installs major components in varying configurations of equipment
• Maintains tooling in good working order as per MSHA and OSHA regulations
• Makes determinations in the field on warranty repair and guidelines, communicating decisions to customer and dispatcher
• Maintains service vehicle in safe and good repair
• Other duties as assigned by manager

Required Education And Experience

• High School Diploma or GED
• Relevant CAT related courses
• 5+ years’ experience servicing CAT Generators
• 5+ years customer service experience

Additional Eligibility Requirements

• DOT Health Card
• Class D Driver’s License
• MSHA License

Physical Demands & Competencies

• Standing, walking, talking, sitting, use of hands & hearing
• Data Entry, telephone, reading/writing, reasoning, organizational, communication & math skills
• Safety & Product Knowledge
• Ascending or descending ladders, stairs, etc.
• Heavy work that includes lifting and/or moving objects up to 100 pounds or more
• Basic Knowledge of Microsoft Word and Outlook
• Intermediate Knowledge of DBS
• Intermediate Knowledge of ET/SIS/SIS Web/STW
• Ability to work independently with little or no direction
• Well-rounded knowledge of CAT equipment

Travel Requirements

• 75%- 100%

Work Environment

• Noise: Loud
• Indoors and Outdoors

Other Duties

Job Offers are contingent upon all required pre-employment screenings which may include but are not limited to background checks, drug/alcohol testing, fit for duty testing, and any other job-related tests/screenings.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the employee must possess the abilities or aptitudes to perform each duty proficiently.

Wagner Equipment Co. is an EEO/AA/Veterans/Disabled employer

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