Experienced Field Service Technician

Wagner Equipment Co.; Albuquerque (NM); On-site; USD 49,593 - 73,012; Full time

Benefits offered by this job

PTO plan

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

401K & Roth 401K

Tuition Reimbursement

EAP

Credit Union access

Supplemental life insurance

Discounted phone plans

Job summary

Wagner Equipment Co. seeks a Field Service Class A Technician or Journeyman Technician in Albuquerque, NM to diagnose, troubleshoot and repair CAT equipment at customer sites with minimal supervision and in alignment with our One Professional Team philosophy.

The position offers a $3,000 sign-on bonus for qualified candidates and a pay range of $36.50–$52.60 per hour. Benefits include medical, dental, vision, retirement plans, tuition reimbursement, EAP, and more; travel ranges from 75% to 100%

Qualifications

• High School Diploma or GED is required.
• CAT related courses are required or preferred.
• 5+ years’ experience servicing heavy equipment.
• 1+ years administrative/clerical experience.
• 3+ years customer service experience.
• 3+ years sales experience.

Responsibilities

• Maintains truck and crane inspection logs on a daily basis.
• Completes CAT service reports daily that are legible and well‑written.
• Transmits photos, timecards, service reports and other information via email.
• Maintains good customer records on jobs and coordinates with departments.
• Maintains credit card receipts for accounting purposes.
• Communicates with customers on diagnosis, status of repairs, parts and concerns.

Skills

Heavy equipment service

Customer service

Administrative/clerical

Sales

Education

High School Diploma or GED

CAT related courses

Job description

** $3,000 SIGN ON-BONUS AVAILABLE TO QUALIFIED CANDIDATES **

Wagner Equipment Co. offers challenging career opportunities, extensive training and employee development along with an opportunity to grow your career and thrive under Wagner’s reputation for excellence. We offer excellent benefits and supply you with the tools you need to maximize your potential and grow within Wagner.

Benefits include:

• Paid Time Off (PTO) Plan - Up to 96 hours of PTO in your first year + 8 company paid holidays
• Medical, dental, and vision insurance
• Life and AD&D Insurance
• Retirement Plans - 401K and Roth 401K, eligible employees can receive a company contribution up to 7%
• Tuition Reimbursement
• Employee Assistance Program (EAP)
• CEFCU- Citizens Equity First Credit Union - Employees have access to services include payroll deductions savings, accounts, loans, VISA card, and more.
• Additional Benefits include: Unum Supplemental life Insurance, Aflac Critical Illness + Accidental Insurance, ID WatchDog and discounted employee phone plans.

The Field Service Technician works with minimal direct supervision in diagnosing, troubleshooting and repairing heavy equipment at the customer’s site in a manner that reflects the company’s vision of working as “One Professional Team.”

Position: Field Service Class A Technician or Journeyman Technician

Pay Range: $36.50-$52.60 per hour

Pay rate is dependent on education and experience.

Essential Functions:

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

• Maintains truck and crane inspection logs on a daily basis
• Completes CAT service reports daily that are legible, have proper grammar and sentence structure, and appropriate SIMS code
• Transmits photos, timecards, service reports, and other information through e-mail
• Maintains good customer records on jobs that have been assigned
• Maintains credit card receipts for accounting purposes
• Works with the Service Department, Product Support Representatives, and Sales Department to meet all of the customer’s needs
• Communicates with customers on the diagnosis and status of repairs, parts, and other concerns
• Teaches and coaches other technicians in the field
• Promotes Wagner Equipment Co. to customers
• Accurately troubleshoots and repairs CAT equipment the first time
• Reads, understands, and applies electrical and hydraulic schematics to repair work
• Safely rigs or hooks components for lifting
• Removes, repairs, and installs major components in varying configurations of equipment
• Maintains tooling in good working order as per MSHA and OSHA regulations
• Makes determinations in the field on warranty repair and guidelines, communicating decisions to customer and dispatcher
• Maintains service vehicle in safe and good repair
• Other duties as assigned by manager

Required Education and Experience:

• High School Diploma or GED
• Relevant CAT related courses
• 5+ years’ experience servicing heavy equipment
• 1+ years administrative/clerical experience
• 3+ years customer service experience
• 3+ years sales experience

Additional Eligibility Requirements:

• DOT Health Card
• Class A Driver’s License
• MSHA License
• Must pass all required pre-employment screenings which may include but are not limited to background checks, drug/alcohol testing, fit for duty testing, and any other job-related tests/screenings

Physical Demands & Competencies:

• Standing, walking, talking, sitting, use of hands & hearing
• Data Entry, telephone, reading/writing, reasoning, organizational, communication & math skills
• Safety & Product Knowledge
• Ascending or descending ladders, stairs, etc.
• Heavy work that includes lifting and/or moving objects up to 100 pounds or more
• Intermediate Knowledge of DBS
• Intermediate Knowledge of ET/SIS/SIS Web/STW
• Ability to work independently with little or no direction
• Well-rounded knowledge of CAT equipment

Travel Requirements:

• 75%- 100%

Work Environment:

• Noise: Loud
• Indoors and Outdoors

Other Duties:

Job Offers are contingent upon all required pre-employment screenings which may include but are not limited to background checks, drug/alcohol testing, fit for duty testing, and any other job-related tests/screenings

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the employee must possess the abilities or aptitudes to perform each duty proficiently.

Wagner Equipment Co. is an EEO/AA/Veterans/Disabled employer.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.