Field Service Technician - Power Systems

Wagner Equipment; Hobbs (NM); On-site; USD 50,971 - 73,012; Full time

Benefits offered by this job

Paid Time Off (PTO)

Health, Dental, Vision insurance

Life and AD&D Insurance

401K with company contribution

Tuition Reimbursement

Employee Assistance Program (EAP)

Supplemental life Insurance

Job summary

Wagner Equipment Co. seeks a Field Service Technician to diagnose, troubleshoot and repair CAT 3500 & 3600 engines at customer sites. Expect detailed service reporting, parts coordination and customer communication for status updates.

Strong mechanical skills and the ability to read electrical/hydraulic schematics are essential. The role requires 5+ years of engine experience and 3+ years in customer service, with travel up to 75-100%.

Qualifications

• High School Diploma or GED required.
• 5+ years’ experience servicing 3500 & 3600 engines.
• 3+ years customer service experience.
• DOT Health Card, Class D Driver’s License, MSHA License.

Responsibilities

• Diagnose, troubleshoot and repair CAT engines at customer sites.
• Maintain service reports, timecards and SIMS codes.
• Communicate status of repairs to customer and dispatcher.
• Promote Wagner Equipment Co. to customers.
• Read and apply electrical/hydraulic schematics to repairs.
• Maintain safety and drive in compliance with MSHA/OSHA.

Skills

Customer service

Troubleshooting

Reading schematics

Education

High School Diploma or GED

Relevant CAT related courses

Job description

Description

Wagner Equipment Co. offers challenging career opportunities, extensive training and employee development along with an opportunity to grow your career and thrive under Wagner’s reputation for excellence. We offer excellent benefits and supply you with the tools you need to maximize your potential and grow within Wagner.

Job Details

Wagner Equipment Co. offers challenging career opportunities, extensive training and employee development along with an opportunity to grow your career and thrive under Wagner’s reputation for excellence. We offer excellent benefits and supply you with the tools you need to maximize your potential and grow within Wagner.

Benefits Include

• Paid Time Off (PTO) Plan - Up to 96 hours of PTO in your first year + 8 company paid holidays
• Medical, dental, and vision insurance
• Life and AD&D Insurance
• Retirement Plans - 401K eligible employees can receive a company contribution up to 7%
• Tuition Reimbursement
• Employee Assistance Program (EAP)
• CEFCU - Employees have access to services include payroll deductions savings, accounts, loans, VISA card, and more.
• Additional Benefits include: Supplemental life Insurance, Critical Illness + Accidental Insurance, ID WatchDog and discounted employee phone plans.

The Field Service Class A technician works with minimal direct supervision in diagnosing, troubleshooting and repairing 3500 & 3600 engines at the customer’s site in a manner that reflects the company’s vision of working as “One Professional Team.”

Position

Field Service Class A Technician or Journeyman Technician

Pay Range

$36.50-$52.60 per hour+ shift differential

Pay rate is dependent on education and experience.

Essential Functions

• Maintains truck and crane inspection logs on a daily basis
• Completes CAT service reports daily that are legible, have proper grammar and sentence structure, and appropriate SIMS code
• Transmits photos, timecards, service reports, and other information through e-mail
• Maintains good customer records on jobs that have been assigned
• Maintains credit card receipts for accounting purposes
• Works with the Service Department, Product Support Representatives, and Sales Department to meet all of the customer’s needs
• Communicates with customers on the diagnosis and status of repairs, parts, and other concerns
• Promotes Wagner Equipment Co. to customers
• Accurately troubleshoots and repairs CAT equipment the first time
• Reads, understands, and applies electrical and hydraulic schematics to repair work
• Safely rigs or hooks components for lifting
• Removes, repairs, and installs major components in varying configurations of equipment
• Maintains tooling in good working order as per MSHA and OSHA regulations
• Makes determinations in the field on warranty repair and guidelines, communicating decisions to customer and dispatcher
• Maintains service vehicle in safe and good repair
• Other duties as assigned by manager

Required Education And Experience

• High School Diploma or GED
• Relevant CAT related courses
• 5+ years’ experience servicing 3500 & 3600 engines
• 3+ years customer service experience

Additional Eligibility Requirements

• DOT Health Card
• Class D Driver’s License
• MSHA License
• Must pass all required pre-employment screenings which may include but are not limited to background checks, drug/alcohol testing, fit for duty testing, and any other job-related tests/screenings

Physical Demands & Competencies

• Standing, walking, talking, sitting, use of hands & hearing
• Data Entry, telephone, reading/writing, reasoning, organizational, communication & math skills
• Safety & Product Knowledge
• Ascending or descending ladders, stairs, etc.
• Heavy work that includes lifting and/or moving objects up to 100 pounds or more
• Intermediate Knowledge of DBS
• Intermediate Knowledge of ET/SIS/SIS Web/STW
• Ability to work independently with little or no direction
• Well-rounded knowledge of CAT equipment

Travel Requirements

• 75%- 100%

Work Environment

• Noise: Loud
• Indoors and Outdoors

Other Duties

Job Offers are contingent upon all required pre-employment screenings which may include but are not limited to background checks, drug/alcohol testing, fit for duty testing, and any other job-related tests/screenings

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the employee must possess the abilities or aptitudes to perform each duty proficiently.

Wagner Equipment Co. is an EEO/AA/Veterans/Disabled employer.

#WPOWER