ePayments Analyst I

Bankers Trust Company; Des Moines (IA); On-site; USD 56,000 - 68,000; Full time

Benefits offered by this job

Health, dental & vision insurance

Generous PTO

401(k) with company match

Tuition assistance

Company-paid life insurance

Lifestyle accounts (childcare, student

student loan payments

gym memberships

Job summary

Bankers Trust in Des Moines, IA, seeks an ePayments Analyst I to deliver timely technical and administrative support for ePayments operations, including ACH, wires, remittances, and ECL. You will handle issue resolution, post-setup customer support, and research for audits, acting as SME on key projects.

The role requires a college degree or equivalent and at least two years in bank operations or similar financial functions.

Qualifications

• Two years of experience in Bank Operations or similar financial functions.
• College degree or equivalent required or preferred.
• Knowledge of NACHA rules, Fedwire, SWIFT, ECL and related regulations.

Responsibilities

• Coordinates research, reporting, and resolution of issues for assigned ePayment functions.
• Provides post setup support for customers using ePayments services (ACH origination, wire transfer, remittance, Remote Deposit, ECL, Fed Funds).
• Acts as second tier of support for cross border Fedwire and SWIFT transfers; assists with AML checks and fraud assessment.
• Completes daily, monthly, quarterly, and annual checklists and processes with proper approvals.
• Researches and provides documentation/reports for audits or exams.
• Suggests changes to procedures for new/existing products and disaster recovery scripts.
• Serves as SME on departmental and corporate-wide projects.
• Assists staff with issues, research requests, workload management, and vendor relations.

Skills

Task prioritization

Bank operations

Financial regulations

Payment processing

Communication skills

AML/OFAC compliance

Education

College degree or equivalent

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

ePayments Analyst I

Regular Full-Time Des Moines, IA, US

There are important qualities you look for in an employer – meaningful work, community engagement, competitive benefits, commitment to employee development, and so many more. At Bankers Trust, our team members experience an inclusive and community-focused culture and we’re proud of the premier workplace we’ve created. We regularly receive best in class results through our biennial employee engagement survey. We’re also proud to receive recognition from others, including our designation as a “Best Place for Working Parents®,” being a four-time recipient of the Greater Des Moines Partnership’s Inclusion Award, and being named one of the “Best Businesses Supporting Local Charity” by readers of the Business Record.

Job Summary:

The ePayments Analyst I provides timely technical and administrative support to the ePayments team, ePayments management, and bank business units and customers. These functions include the after set up support of Treasury Services and Commercial customers' products such as ACH, domestic wires, business cross border payments, consumer remittance transfers, Fed Funds, Remote Deposit, and Electronic Cash Letter (ECL). The position supports and handles research, follow up on issues, and error resolution. The role supports the ePayments Specialists with daily and processing support and verifications. The ePayments Analyst I will also work on departmental as well as corporate wide projects as a subject matter expert. They are responsible for creating, reviewing, and submitting for approval the policies and procedures within and for the ePayments team.

Primary Functions and/or Responsibilities:

• Coordinates the research, reporting, and resolution of issues reported for assigned ePayment functions & proposes system and procedure changes as needed to prevent future issues, improve functions, or improve services. Leads, monitors, evaluates, and documents all relevant Issue Management items for the ePayments team. Escalates unresolved issues, including all relevant details, to appropriate individuals, departments, and/or vendors until resolution.
• Provides post set up support for customers using ePayments services such as ACH origination, wire transfer, remittance transfers, Remote Deposit, ECL, and Fed Funds and provides backup support to the ePayments call center
• Acts as second tier of support for cross border Fedwire and SWIFT wire transfers (incoming and outgoing) and as a backup for research and issues to the Global Payments Officers. Assists Specialists with customers to determine the most direct path to the beneficiary on payments, as well as review against, Primary Concern Countries list, AML, as well as feasibly identifies possible fraud.
• Conducts assigned tasks including completing daily, monthly, quarterly, and annually required checklists and processes. Retains appropriate approvals and documentation.
• Researches and provides documentation and/or reporting as requested for audit or exam purposes.
• Identifies and suggests changes to or new content for procedures for new and existing products including departmental disaster recovery scripts.
• Serves as subject matter expert on departmental as well as EPMO corporate-wide projects
• Assists ePayments staff with issues, research requests, workload, vendor relations, etc. to ensure timely and accurate processing. Provides verification to transactions or documents as needed.
• Performs other duties as assigned, including serving on committees and participating in product advisory board calls as applicable and completing requested tasks assigned by the Managers of the team.

Education and/or Experience:

• College degree or equivalent combination of education and experience preferred
• At least two years of experience in Bank Operations, project coordination or similar financial functions required

Specific Skills, Knowledge & Abilities:

• Ability to prioritize and execute tasks in a time sensitive environment
• Understanding of bank operations
• Understanding of financial institutions, payment processing flows (especially electronic payments), and the financial networks for processing
• Working knowledge of Banking/Financial Institution regulatory requirements
• Ability to communicate and relate to people from varying relationships (i.e. personal and business), varying levels of understanding, and varying levels of positions
• Ability to understand, use, monitor, and evaluate varying types of computer systems and programs
• Knowledgeable on federal regulations regarding exporting goods (ie, OFAC, EAR, BIS Anti-boycott, OFAC, AML) as well as those of other countries as well as rules and regulations regarding the processing of electronic payments, including but not limited to the NACHA Operating Rules, Regulation E, the Green Book, UCC4a and Federal Reserve Operating Circulars. Keep up to date with all domestic and international wire transfer rules and regulations, ACH Payment flows and formats, and ECL and Remote Deposit Capture processes.

Hiring Salary Range

The hiring range below reflects targeted base salary. Actual compensation will be determined based on the candidate’s prior related experience & education and will be finalized at the time of offer. In addition to base salary, most positions are also eligible to participate in our annual bonus program. Select positions may also be eligible to earn incentives and/or commissions. Hiring Salary Range: $55,600 - $68,000 plus annual bonus.

• Group Health, Dental, and Vision Insurance
• Generous Paid Time Off (PTO)
• 401(k) plan with lucrative company match
• Tuition assistance
• Company Paid Life Insurance
• Lifestyle Accounts that provide employees with reimbursement for the things that are most important to them such as childcare, student loan payments, gym memberships, pet insurance and much more.
• Team Member Banking - a suite of products and services with special benefits for employees

Hybrid Eligibility:

Position may be eligible for a hybrid work schedule (requiring some days in the office each week).

EQUAL OPPORTUNITY EMPLOYER

“PROTECTED VETERANS” AND “INDIVIDUAL WITH DISABILITY”