ePayment Processing Specialist

nc; North Carolina; Hybrid; USD 39,000 - 42,000; Full time

Benefits offered by this job

Health insurance

Retirement plans

NCFlex program

Paid holidays

Vacation days

Sick days

Parental Leave

Public Service Loan Forgiveness

Job summary

The North Carolina Department of Revenue is seeking an ePayment Processing Specialist to join the Submissions Processing Division in a hybrid role. The primary duty is to manage day-to-day operations of the Electronic Payments Unit, including daily balancing of bank accounts and processing incoming EFT credit and debit files.

This position supports ACH enrollment processing (EFT 100C and D), handling exceptions such as reversals and returns, and delivering strong customer service to internal and

Qualifications

• Good word processing skills and experience with Microsoft Office products.
• Ability to learn and utilize a variety of processing systems.
• Ability to research, problem solve, analyze, and interpret data accurately.
• Ability to reconcile multiple reports against multiple bank accounts.
• Strong typing skills at 40 WPM with high accuracy (98%).

Responsibilities

• Balance daily bank accounts and process EFT Credit/Debit files.
• Enter enrollments for ACH Credit and Debit (EFT 100C and D forms).
• Key reversals, card chargebacks, NOCs and ACH returns.
• Provide excellent customer service to internal and external customers via phones and email.

Skills

Word processing

Microsoft Office

Data analysis

Bank reconciliation

Typing 40 WPM

Customer service

Job description

Agency

Dept of Revenue

Division

Submissions Processing

Job Classification Title

Administrative Specialist I (S)

Position Number

60082751

Grade

NC08

About Us

The North Carolina Department of Revenue is committed to excellence in tax administration, ensuring secure and efficient collection of revenue to fund vital public services. We are an employer of choice offering excellent benefits, competitive pay, professional development, and career advancement. Our dedicated team provides accurate information, achieves high compliance, and delivers innovative services with integrity and fairness. DOR is an equal opportunity employer hiring qualified candidates regardless of race, color, gender, national origin, religion, age, disability, or political affiliation.

Description of Work

***PLEASE NOTE: THIS WILL CLOSE AT 11:59 P.M. THE DAY PRIOR TO THE END DATE LISTED ON THIS JOB POSTING***

The North Carolina Department of Revenue is recruiting for an ePayment Processing Specialist to work in our Submissions Processing Division (SPD). This is a hybrid position with hours of operation being 8:00 a.m. to 5:00 p.m. The primary purpose of this position is to handle the day-to-day operations of the Electronic Payments Unit (ePay). This includes daily balancing of all bank accounts, completing daily processing of incoming files such as EFT Credit and Debit files, Core Banking and Vendor Garnishment. Entering enrollments for ACH Credit and Debit (EFT 100C and D forms). Keying exceptions payments such as reversals, card chargebacks, NOCs (Notice of Changes) and ACH returns. Provide excellent customer service to internal and external customers through answering phones and email service accounts.

Knowledge Skills and Abilities/Management Preferences

Good word processing skills, experience with Microsoft Office products, and the ability to learn and utilize a variety of other processing systems

Ability to research, problem solve, analyze, and interpret data accurately

Ability to reconcile multiple reports against multiple bank accounts

Good keying and typing skills at speeds of 40 WPM and 7,000 KPH with 98% accuracy and experience using a calculator

Advanced attention to detail and good customer service skills with the ability to speak professionally over the telephone with external and internal contacts

Recruitment Range

$39,244.00 - S42,000.00

Effective July 1, 2025, candidates now meet the minimum qualifications of a position if they have the minimum education and experience listed from the class specification. The knowledge, skills, and abilities listed in the vacancy announcement should be used as management preferences and be used to screen for the most qualified pool of applicants.

COMPENSATION & BENEFITS

The state of North Carolina offers excellent comprehensive benefits. Employees can participate in health insurance options, standard and supplemental retirement plans, and the NCFlex program (numerous high-quality, low-cost benefits on a pre‑tax basis).

Some highlights include:

• The best funded pension plan/retirement system in the nation according to Moody's Investor's Service
• Twelve paid holidays per year
• Fourteen vacation days per year which increase as length of service increases and accumulates year‑to‑year
• Twelve sick days/year which are cumulative indefinitely
• Paid Parental Leave
• Personal Observance Leave and Community Service Leave
• Longevity pays lump sum payout yearly based on length of service
• 401K, 457, and 403(b) plans
• Eligibility for the Public Service Loan Forgiveness Program

The North Carolina Department of Revenue is committed to excellence in tax administration, ensuring secure and efficient collection of revenue to fund vital public services. We are an employer of choice offering excellent benefits, competitive pay, professional development, and career advancement. Our dedicated team provides accurate information, achieves high compliance, and delivers innovative services with integrity and fairness. DOR is an equal opportunity employer hiring qualified candidates regardless of race, color, gender, national origin, religion, age, disability, or political affiliation.

This position is subject to federal and state criminal background checks that may include fingerprinting and verification of tax compliance. "Tax compliance" is defined as having filed and paid all North Carolina State taxes owed each year leading up to the current calendar year or currently in a non‑delinquent payment status with the State of North Carolina on taxes that are currently owed to the state.

To be considered within the most qualified pool of applicants and receive credit for your work history and credentials, you must document all related education and experience on the State of North Carolina application in the appropriate sections of the application form. Any information omitted from the application cannot be considered for qualifying credit.

Applicants eligible for veteran's preference should attach a copy of form