EOG Event Management Triage Engineer

Aretum

Austin (TX)

On-site

USD 60,000 - 90,000

Full time

10 days ago

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Benefits offered by this job

Health insurance

Paid time off

Life insurance

Family leave

Disability insurance

Training & development

Job summary

Veterans Engineering, a wholly owned subsidiary of Aretum, supports VA IT incident management through real-time monitoring and triage across enterprise applications and stacks.

The role requires strong technical expertise, cross-team collaboration, and experience with major incident response in a federal environment. Shift-based work including weekends and holidays may be required.

Qualifications

Bachelor’s degree in Computer Science or Engineering or 13+ years of experience in lieu of a degree.
5+ years of experience in systems administration and operations, including performance monitoring, trend analysis, and alert generation.
5+ years of experience in application/platform support, including monitoring tool configuration, change control, and major incident response.
5+ years of experience deploying, maintaining, and troubleshooting complex enterprise-scale applications with cross-functional teams.
5+ years of monitoring and troubleshooting experience with at least two APM tools such as Dynatrace, ScienceLogic, Elastic, AppDynamics, LogicMonitor, or SolarWinds.
5+ years of enterprise IT experience across Unix/Linux, Windows, and mainframe environments.
1+ years of experience with service virtualization, AWS or Azure cloud technologies, containers, SaaS, or PaaS implementations.
Experience tracking and reporting team scheduling considerations and managing client communications related to team performance.
Proficiency with Microsoft Office tools including Word, Excel, Teams, and PowerPoint.

Responsibilities

Monitor enterprise applications and technology stacks to identify and triage incidents in real time.
Collaborate with major incident management, monitoring, problem management, and DevOps teams.
Correlate and deliver performance data across VA monitoring platforms to support incident response.
Escalate critical alerts to VA stakeholders using knowledge of workflow systems and multi-environment application processes.
Serve as a technical SME, working with system, application, and network administrators to refine alert thresholds and reduce false positives.
Escalate monitoring tool issues to appropriate support teams and contribute to Knowledge Base Article improvements.
Support enterprise-level triage and incident resolution while gaining experience with VA system infrastructure.
Participate in shift-based support, including weekends, holidays, and off-hours as needed.

Skills

Monitoring & triage

Incident management

DevOps collaboration

APM tools experience

Unix/Linux administration

Windows administration

AWS/Azure cloud

ServiceNow ITSM

Team communication

Education

Bachelor’s degree or equivalent experience

Tools

Dynatrace

AppDynamics

LogicMonitor

SolarWinds

ScienceLogic

Elastic

ServiceNow

Job description

Public Trust Eligibility Required

AboutVeterans Engineering (A wholly ownedsubsidiaryofAretum)

Veterans Engineering, a wholly owned subsidiary ofAretum, is dedicated to delivering high-impact professional services and mission-focused solutions in support of government customers. Backed byAretum’sbroader capabilities and resources, Veterans Engineering brings specializedexpertise, operational discipline, and a strong commitment to service excellence. The organization is focused on supporting critical programs through a skilled workforce, responsive delivery, and a deep understanding of client mission needs.

Job Summary

The Eyes on Glass (EOG) IT Incident and Event Management Specialist supports Veteran Affairs (VA) Event Management by enhancing monitoring and triage processes that safeguard enterprise systems serving our nation’s veterans. In this role, you will operate within the Enterprise Command Center (ECC) Major Incident and Event Management (MIEM) team, collaborating closely with major incident management, monitoring, problem management, and DevOps groups.

You will detect, investigate, and upscale issues across enterprise-level applications and technology stacks, contributing to modernization efforts across VA systems. This position requires strong technical expertise, real-time triage capabilities, and the ability to correlate performance data across multiple monitoring platforms. Shift work—including weekends, holidays, or off-hours—may be required.

Responsibilities

Monitor enterprise applications and technology stacks to identify and triage incidents in real time.
Collaborate with major incident management, monitoring, problem management, and DevOps teams.
Correlate and deliver performance data across VA monitoring platforms to support incident response.
Escalate critical alerts to VA stakeholders using knowledge of workflow systems and multi-environment application processes.
Serve as a technical SME, working with system, application, and network administrators to refine alert thresholds and reduce false positives.
Escalate monitoring tool issues to appropriate support teams and contribute to Knowledge Base Article improvements.
Support enterprise-level triage and incident resolution while gaining experience with VA system infrastructure.
Participate in shift-based support, including weekends, holidays, and off-hours as needed.

Bachelor’s degree in Computer Science or Engineering and 5+ years of professional experience, or 13+ years of professional experience in lieu of a degree.
5+ years of experience in systems administration and operations, including performance monitoring, trend analysis, and alert generation.
5+ years of experience in application/platform support, including monitoring tool configuration, change control, and major incident response.
5+ years of experience deploying, maintaining, and troubleshooting complex enterprise-scale applications with cross-functional teams.
5+ years of monitoring and troubleshooting experience with at least two APM tools such as Dynatrace, ScienceLogic, Elastic, AppDynamics, LogicMonitor, or SolarWinds.
5+ years of enterprise IT experience across Unix/Linux, Windows, and mainframe environments.
1+ years of experience with service virtualization, AWS or Azure cloud technologies, containers, SaaS, or PaaS implementations.
Experience tracking and reporting team scheduling considerations and managing client communications related to team performance.
Proficiency with Microsoft Office tools including Word, Excel, Teams, and PowerPoint.

Preferred Qualifications

Proficiency with enterprise ITSM tools, especially ServiceNow.
Experience managing virtual teams.
Prior experience supporting IT operations or systems within a healthcare environment.

Travel Requirements

Travel to client locations isrequiredfor this position and may vary based on project needs.

EEO Statement

Veterans Engineering is committed to fostering a workplace rooted in excellence, integrity, and equal opportunity for all. We adhere to merit-based hiring practices, ensuring that all employment decisions are made based on qualifications, skills, and ability to perform the job, without preference or consideration of factors unrelated to job performance.

As an Equal Opportunity Employer, Veterans Engineeringcomplies withall applicable federal, state, and local employment laws.

We are proud to support our nation’s veterans and military families,providingcareer opportunities that honor their service and experience.

Equal Opportunity Employer/Veterans/Disabled

U.S. Work Authorization

Due to federal contract requirements, only U.S. citizens are eligible for this position. This position supports a federal government contract and requires the ability to obtain andmaintaina Public Trust or Suitability Determination, depending on the agency’s background investigation requirements.

Salary Range: $60,000-$90,000annually. Final compensation will bedeterminedbased on factors including education, experience, qualifications, skills, and applicable contract requirements.
Health Care Plan (Medical, Dental & Vision)