EOC Engineer- Junior Level | Req#4587

ActioNet, Inc.; Suitland (MD); Hybrid; USD 60,000 - 75,000; Full time

Benefits offered by this job

Medical Insurance

Vision Insurance

401(k) Savings Plan

Education and Professional Training

Paid Time Off (PTO)

Disability Insurance

Job summary

ActioNet, Inc. is looking for a Junior EOC Engineer located in Suitland, MD. This role involves assisting with system configuration and optimization, performing capacity analysis, and providing user support. Applicants should have at least 1 year of relevant experience, knowledge of mainframe and client/server systems, and familiarity with ITIL or similar training. ActioNet offers a hybrid working model with a comprehensive benefits package including medical, vision, and disability insurance.

Qualifications

• 1 year of relevant experience in system analysis or configuration.
• Knowledge of mainframe, mini, or client/server systems.
• Experience assisting in system optimization, capacity analysis, and user support.

Responsibilities

• Assist in system configuration, optimization, and resource management.
• Perform capacity analysis and monitor system performance.
• Provide user support for accessing and utilizing business systems.

Skills

System analysis

Configuration optimization

User support

Communication skills

Education

ITIL or similar training

Tools

Mainframe systems

Client/server systems

Job description

EOC Engineer - Junior Level

ActioNet has an opportunity for an EOC Engineer - Junior Level.

The role is Hybrid – the primary location is Suitland, MD with some flexibility to work on-site.

Job Description

• Assist with the daily activities of configuration and operation of systems (mainframe, mini, or client/server based).
• Assist in optimizing system operation and resource utilization.
• Perform system capacity analysis and planning.
• Provide assistance to users in accessing and using business systems.
• Analyze information requirements and evaluate problems related to workflow, organization, and planning.
• Assist Senior Computer Systems Analysts and Computer Systems Analysts in developing corrective actions.
• Help develop plans for automated information systems from project inception to conclusion.
• Define problems, develop system requirements, and create program specifications for programmers.
• Coordinate closely with programmers to ensure proper implementation of program and system specifications under the supervision of a Senior or Computer Systems Analyst.
• Work with functional users to develop alternative solutions for systems.

Responsibilities

• Assist in system configuration, optimization, and resource management.
• Perform capacity analysis and monitor system performance.
• Provide user support for accessing and utilizing business systems.
• Collaborate with senior analysts to identify and resolve system issues.
• Develop requirements and specifications for new systems and enhancements.
• Work closely with programming teams to ensure system specifications are accurately implemented.

Requirements

• 1 year of relevant experience in system analysis or configuration.
• Knowledge of mainframe, mini, or client/server systems.
• Experience assisting in system optimization, capacity analysis, and user support.
• Familiarity with system analysis, workflow, and organizational planning.
• Ability to work with senior analysts and programmers to implement system specifications.
• Strong communication skills and the ability to work collaboratively with internal teams.
• Certifications/Training:
  • ITIL, Vendor Specific (Unix, Microsoft, etc.), and/or CompTIA, or similar training.

Benefits

Full-Time Employees are eligible to participate in our ActioNet’s Benefits Program:

• Medical Insurance
• Vision Insurance
• Life and AD&D Insurance
• 401(k) Savings Plan
• Education and Professional Training
• Flexible Spending Accounts (FSA)
• Employee Referral and Merit Recognition Programs
• Employee Assistance and Identity Theft Protection
• Paid Holidays: 11 per year
• Paid Time Off (PTO)
• Disability Insurance

Equal Opportunity

ActioNet is an equal-opportunity employer and values inclusion at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.