EVNSC Shelter Monitor Lead

The Salvation Army Southern California; Everett (WA); On-site; USD 30,163 - 42,959; Full time

Benefits offered by this job

Medical insurance

Paid time off

Retirement plans

Job summary

The Salvation Army Southern California is hiring a Shelter Monitor Lead for its Everett, WA location. This role includes providing guidance to staff, ensuring safety and compliance, and handling client intakes.

Compensation is $26.54 per hour, with a comprehensive benefits package including health insurance, paid holidays, and retirement plans. Candidates should have a high school diploma and experience in customer service or social services.

Qualifications

• Minimum 1 year experience in public contact/customer service.
• Experience in social service shelter/residential preferred.
• Prior leadership or lead experience preferred.

Responsibilities

• Lead shelter operations and provide guidance to staff.
• Conduct periodic inspections for safety and compliance.
• Manage client intakes and departure processes.

Skills

Customer service mindset

Effective communication

Team player

Detail-oriented

Leadership and organization

Education

HS Diploma or GED

Tools

Microsoft Word

Microsoft Excel

Outlook

Job description

CORPS: Everett

POSITION TITLE: (EVNSC) Everett New Start Center Shelter Monitor Lead

STATUS: Regular Full-Time/Non-exempt

COMPENSATION: $26.54

REPORTS TO: EVNSC Site Manager

This position will support shelter operations across multiple shifts, including day, swing, and overnight. Shift assignments and schedules will be confirmed upon hire and may vary depending on the needs of the operation.

General Statement: The Salvation Army is a branch of the Christian Church, and the ultimate goal of all programs is the spiritual regeneration of all people. The Salvation Army is an equal opportunity employer.

Scope Of Position:

The Shelter Monitor Lead is responsible for completion of various assigned tasks, including but not limited to scheduling client intakes via telephone referral, conducting client interviews, processing guest intake data, and conducting security rounds. In addition to standard Shelter Monitor duties, the Shelter Monitor Lead serves as the shift lead and formal authority on duty, providing direction to Shelter Monitor staff and ensuring safe, consistent, and effective site operations during assigned shifts. The Shelter Monitor Lead works closely with participants of the Shelter Program and provides guidance to staff in responding to client needs, maintaining safety, and enforcing program policies, under the supervision of the Site or Program Manager.

Duties & Responsibilities

• Respond to crisis and inquiry telephone calls by providing support, information, and referrals to other appropriate social service agencies.
• Provide assistance to residents to ensure a safe environment, including compliance with rules and policies.
• Conduct periodic walking inspections of all areas of the facility to identify and initiate appropriate action (correction, reporting, etc.) regarding hazards, inappropriate behavior, needed repairs, or other notable conditions.
• Conduct nightly check‑in procedures, room inspections, and room turnovers.
• Respond to emergency situations that may arise, making independent decisions within policy guidelines, as necessary.
• Provide crisis intervention and institute security procedures should a critical or threatening situation arise, including timely and appropriate notification to police, fire, emergency medical, and supervisory authorities.
• Conduct client intakes and departure processes as required by department policy.
• Provide orientation, support, and supervision to volunteers.
• Assist with the orientation and training of new staff, volunteers, and interns.
• Work cooperatively with other Salvation Army staff and programs.
• Represent Salvation Army programs to other community agencies and representatives in a respectful and positive manner.
• Participate in staff meetings.
• Maintain case records and required forms, and reports in the prescribed format.
• Prepare water, coffee, and snacks for guests when available.
• Perform general cleaning duties (mopping, sweeping, wiping down) of common areas as assigned.
• Work with janitorial staff as assigned.
• Serve as the designated shift lead, providing direction, coordination, and support to Shelter Monitor staff during assigned shifts.
• Act as the formal authority on duty in the absence of site leadership, ensuring continuity of operations and adherence to program policies.
• Assign and monitor staff tasks to ensure completion of required duties and maintain appropriate staffing coverage throughout the shift.
• Provide real‑time guidance to staff in managing client interactions, behavioral issues, and crisis situations.
• Ensure consistent enforcement of program rules, Code of Conduct, and safety procedures across all staff and clients.
• Review and ensure completion and accuracy of incident reports, log entries, and shift documentation.
• Communicate significant incidents, concerns, or operational issues to Site Manager or Program leadership in a timely manner.
• Support onboarding and mentoring of new Shelter Monitor staff to promote consistency in operations and service delivery.
• Assist in maintaining a safe, organized, and well‑functioning environment by proactively identifying and addressing operational issues during the shift.
• Comply with Salvation Army procedural requirements, including those set forth in the Policy & Procedure Manual and Employee Handbook.
• Perform other duties as requested.

Education & Experience:

• HS Diploma or GED
• Minimum of 1 year experience in public contact/customer service
• Experience in social service shelter / residential preferred
• Prior leadership or lead experience preferred
• WA Driver’s License preferred

Required Skills & Abilities:

• An ability to engage with diverse populations in a respectful and culturally responsive manner.
• Demonstrates a commitment to the values of equity and inclusion by honoring diverse characteristics and expressions of personal.
• Detail‑oriented – attention to detail required.
• Self‑starter.
• Team player.
• Leadership and organization.
• Strong use of the English language in verbal and written communication.
• Excellent interpersonal skills.
• Effective communication and telephone skills.
• Ability to work in a fast‑paced environment and maintain poise under pressure.
• Customer service mindset.
• Ability and willingness to keep information confidential.
• Ability to pass a "Protecting the Mission" background check, as required by the Salvation Army.
• Ability to successfully complete Salvation Army child safety/vulnerable adult ("Protecting the Mission") background/reference check procedure.
• Basic mathematical skills (addition, subtraction, division, & multiplication).
• Willingness to abide by the Salvation Army’s drug and alcohol policies.

Software‑related Skills:

• Knowledge of Microsoft Word and Excel preferred.
• Knowledge of Microsoft PowerPoint.
• Knowledge of the use of email programs, such as Outlook.
• Working knowledge of integrated database applications and ability to use new software programs with basic training.

Physical Requirements:

• Ability to rapidly travel over uneven surfaces, up and down steps, up and down ramps, and to climb stepladders, as necessary to perform the duties of the Shelter Monitor Lead.
• Ability to grasp, push, pull objects such as files, file cabinet drawers, and reach overhead.
• Ability to lift to 45 pounds.

Working Conditions: Work is primarily conducted in a sheltered environment, with occasional outdoor duties. The indoor setting ensures a consistent and predictable work environment, free from the discomfort of inclement weather changes. However, some discomfort may be related to noise, dust, dirt, and similar factors. For the occasional outdoor tasks, please dress according to the weather forecast.

This position works at a site that may require mandatory vaccination of employee, without exemption, based on local governmental orders from the County and the City.

Work Schedule / Location

This position is located at our shelter in Everett, Washington. Upon hire, the assigned schedule will be confirmed based on operational and program needs of the shelter.

Scheduling may vary depending on the shelter operations and program coverage.

Benefits

A generous benefits package is included with full‑time positions: paid holidays, vacation time, sick time, and medical, vision, and dental insurance.

Health Insurance: Low bi‑weekly premiums for employee‑only coverage, Kaiser HMO for those residing in a Kaiser service area, Anthem EPO/PPO is available for those residing outside a Kaiser service area. Voluntary +1 and +family coverage at additional cost. Delta Dental DHMO and DPPO dental insurance are offered.

Life and Voluntary Options: An employer‑paid life insurance policy covers employees. Voluntary supplemental life, short‑term and long‑term disability plans are available.

Retirement Plans: Employer‑funded Money Purchase Pension Plan (Defined Contribution Plan) 50% vested at five years eligible service time. Plus, an employee‑funded voluntary 403(b) option.

Parental Leave: The benefit is 40 hours of Paid Leave for qualifying events.

Sick Leave: 12 days of Sick Leave annually accruing from day one, eligible for use after three months’ service time.

Paid Vacation: Two weeks annually, accruing from day one, for non‑exempt positions.

Paid Vacation: Four weeks annually, accruing from day one, for exempt positions.

Accrued vacation is eligible for use after six months’ service time.

Paid Holidays: 13 designated holidays + 1 floating holiday per year.

Equal Employment Opportunity Employer. Minorities/Women/Veterans/People with Disabilities.