Environmental Services Lead

Advocate Health; Milwaukee (WI); On-site; USD 29,000 - 43,000; Full time

Job summary

Advocate Health in Milwaukee seeks an Environmental Services Lead to supervise day-to-day EVS operations. You will guide staff, coordinate schedules, and ensure adherence to EVS procedures while maintaining high patient and customer satisfaction.

The role involves Hazardous Materials awareness, bed tracking, and liaison duties with patients and staff. It requires coordinating projects, training on new equipment, and enforcing standards across shifts.

Qualifications

• Lead co-workers in the day-to-day operations of the Environmental Services department (EVS) program.

Responsibilities

• Lead co-workers in the day-to-day operations of the Environmental Services department (EVS) program.
• Confers, plans ahead with supervisory staff, on job assignments, projects and activities.
• Verifies completion of all assigned duties/tasks by Environmental Services staff according to EVS procedures.
• Responsibility for assisting in scheduling of the Environmental Services staff.
• Adjusts the daily schedule to ensure proper staffing in all areas.
• Role in Hazardous Materials, spills and disaster plans.
• Assists in competencies.
• Monitor Bed Tracking.
• Monitors lunch and breaks.
• Liaison between EVS and customers/staff as needed.
• Coordinate projects/set ups.
• Assist with room inspection high touch, etc.
• Issues key, pagers, equipment, etc
• Makes suggestions for work improvement.
• Assists in training and introducing new equipment and cleaning methods by demonstrating techniques and procedures
• Inspects equipment and supplies for cleanliness and possible damage, to ensure that it is in working for the next shift use and maintenance of all equipment.
• Maintains courteous and pleasant attitude to patients, families and other contacts.
• Utilizes appropriate chain of command in resolving complaints, grievances
• Maintains confidential patient and departmental information.
• Presents department in a positive manner to all contacts.
• Utilizes AIDET with both Internal Customers and External Customers.

Job description

Department:

Status:

Full time

Benefits Eligible:

Yes

Hou** rs Per Week:

40

Schedule Details/Additional Information:

Full-Time

Pay Range:

$20.80 - $31.20

Major Responsibilities:

• Lead co-workers in the day-to- day operations of the Environmental Services department (EVS) program.
• 1)Confers, plans ahead with supervisory staff, on job assignments, projects and activities.
• 2)Verifies completion of all assigned duties/tasks by Environmental Services staff according to EVS procedures.
• 3)Responsibility for assisting in scheduling of the Environmental Services staff.
• 4)Adjusts the daily schedule to ensure proper staffing in all areas.

Functions as Environmental Services Tech, knowing all positions/responsibilities within department. When in a lead role:

• 1)Role in Hazardous Materials, spills and disaster plans
• 2)Assists in competencies
• 3)Monitor Bed Tracking
• 4)Monitors lunch and breaks
• 5)Liaison between EVS and customers/staff as needed
• 6)Coordinate projects/set ups
• 7)Assist with room inspection high touch, etc.
• 8)Issues key, pagers, equipment, etc
• 9)Makes suggestions for work improvement

Supply and equipment use and maintenance.

• 1)Assists in training and introducing new equipment and cleaning methods by demonstrating techniques and procedures
• 2)Inspects equipment and supplies for cleanliness and possible damage, to ensure that it is in working for the next shift use and maintenance of all equipment.

Customer Satisfaction - Demonstrates a commitment to satisfying customer needs and exceeding customer expectations. Continues to improve patient and customer satisfaction scores.

• 6)Maintains courteous and pleasant attitude to patients, families and other contacts.
• 8)Utilizes appropriate chain of command in resolving complaints, grievances
• 7)Maintains confidential patient and departmental information.
• 5)Presents department in a positive manner to all contacts.
• 1)Utilizes AIDET with both Internal Customers and External Customers .
• 2)Dem