Environmental Service Technician I

Novant Health; Wilmington (NC); On-site; USD 32,000 - 42,000; Full time

Job summary

Novant Health in Wilmington, NC is seeking an Environmental Services Technician to maintain a clean, aseptic hospital environment. You will perform housekeeping tasks across public areas and patient rooms to ensure safety and comfort for patients, visitors, and staff.

Responsibilities include cleaning public areas, restrooms, patient rooms, and surgical suites when applicable, while ensuring universal precautions are followed and department policies are observed.

Qualifications

• High school diploma or GED required.
• Experience in hospital housekeeping preferred.
• Must read, write, and communicate effectively in English.

Responsibilities

• Cleanliness of public areas: dust/damp mop; remove soils; clean furnishings and walls; place wet floor signs; ensure equipment is stored properly.
• Restroom maintenance: clean and sanitize restrooms; replenish supplies; disinfect fixtures; ensure cleanliness of mirrors and surfaces.
• Patient room and ancillary area cleaning: remove soiled linen; disinfect beds and surfaces; ensure room is prepped for next patient.
• Surgical suite cleaning, when applicable: clean and disinfect suites; remove trash and linen; wear proper PPE as required.
• Customer & guest relations: provide courteous, clear communication with patients and visitors; promote a positive impression and handle inquiries professionally.

Skills

Reading

Writing

English Communication

Education

High School Diploma or GED

Job description

What We Offer

The Environmental Services Technician ensures a clean and aseptic area within the hospital for the safety, health, and morale of patients, visitors, and employees by performing various housekeeping and other duties.

What You’ll Do

• Cleanliness of public areas: Polices public areas twice per shift or as assigned to maintain a high standard of cleanliness. Dusts and damp mops all public areas on the assigned unit to remove all visible soils. Damp wipes all furnishings to remove all dusts, visible soils and stains. Cleans carpet and walls as assigned by cleaning walls thoroughly using proper tools and chemicals to remove all dust, dirt, smudges and streaks. Places wet floor caution signs consistently in the work area. Thoroughly washes walls from bottom to top to remove all soil. Removes excess water thoroughly from walls and floors after cleaning. Cleans and returns all equipment to proper storage area.


• Restroom Maintenance: Maintains all restrooms in a sanitary condition at all times in a timely and productive manner. Cleans restrooms according to department policy and procedure to remove all visible soils and stains. Cleans and polishes all mirrors and stainless steel work. Replenishes all dispensable items such as paper towels, tissues, etc. Damp wipes the cover of the light fixture over the sink, paper towel dispensers and other wall-mounted fixtures. Empties trash and washes the trash container, properly replacing liner. High dusts everything above shoulder height and dust mops all tile floors thoroughly. Utilizes approved disinfectants in cleaning fixtures including pipes and faucets. Removes mineral deposits that are visible on toilets and sinks by utilizing mild acid bowl cleaner. Assures that toilets are clean on both sides of the seat, beneath rim, and around hinges. Uses liquid cleanser and detergent disinfectant to clean heavily soiled sinks and showers and rinses thoroughly.


• Patient Room and Ancillary Area Cleaning: Removes all soiled linen from the bed and closet and places in laundry bag and soiled holding area. Picks up all soiled linen and trash from the soiled holding areas and deposits linen in the soiled utility room and trash in the dumpsters. Utilizes Universal Precautions at all times when dealing with soiled linen. Picks up trash and soiled linen three times each shift. Disinfects and cleans bed to remove all dust and visible soils, spraying all parts thoroughly with diluted disinfectant. Uses damp cloth to thoroughly wipe wheels, bed control units, rails, headboard, footboard, and both sides of mattress. Makes bed properly by applying a fitted sheet, and a spread blanket. Assures the spread covers sheet on the door side of the bed and that the pillow is placed neatly beneath the spread. Assures that bed is neat, free of wrinkles and in the lowest position. Removes all trash from entire room, segregating infectious waste and routine trash. Damp wipes trash containers inside and out. Disinfects bedside table inside and out, including the telephone, by damp wiping. Disinfects over-bed table, including wheels, base and underside of table. Disinfects closet and drawers thoroughly where applicable. Disinfects thoroughly all chairs and sleeper units. Cleans and sanitizes the restroom to assure that it is clean, neat, and deodorized. Disinfects and cleans the floor by damp mopping or vacuuming. Completes the discharge sheet or completes discharge via paging system (depending on facility) and informs the nursing station clerk that the room is ready for the next patient.


• Surgical Suite Cleaning, where applicable: When no ER or Tech is scheduled, the suites are thoroughly cleaned and disinfected at the end of the day. Cleans each suite in a timely and productive manner. Always wears the proper attire such as gloves, gown, mask, etc. Removes all trash from the room and properly segregates infectious waste and routine trash. Removes all linen from area thoroughly and places in proper linen bag. Disinfects all items in room thoroughly to remove visible soils and infectious material.


• Customer & Guest Relations: Promotes quality guest relations by identifying both internal and external customers; acknowledging customers promptly; and, using expressions that express respect, understanding, and enhance self-esteem. Creates a positive impression through effective use of telephone skills such as answering the phone promptly, identification of self and department listening attentively, personalizing the conversation and verifying information. Creates a supportive climate for customers by allowing customers to express themselves, addressing their concerns as being real and encouraging two-way communication. Promotes therapeutic interactions with customers by identifying behaviors resulting from dissatisfaction, then, allowing customers to respond openly, showing empathy and discussing options.

What We’re Looking For

• Education: High School Diploma or GED, preferred.


• Experience: Previous hospital or commercial housekeeping experience. On the job training will be conducted after employment, preferred.


• Additional Skills Required: Must be able to read, write and effectively communicate with patients and staff in English.

Why Choose Novant Health?

At Novant Health, we believe remarkable care starts with compassion for our patients, our communities, and each other. We value belonging, courage, personal growth, and teamwork, creating a space where everyone is respected, supported, and safe to show up as their full selves.

Job Opening ID

136158