Environmental Laboratory Customer Service Specialist

Nebraska Department of Health and Human Services; Lincoln (NE); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

13 paid holidays

Vacation leave

Sick leave

Retirement plan

Health insurance

Dental insurance

Vision insurance

Life insurance

Job summary

The Nebraska Department of Health and Human Services in Lincoln, NE is seeking a Laboratory Customer Service Specialist to join the Nebraska Public Health Environmental Laboratory on a full-time basis. You will respond to customer requests, assemble and ship sample collection kits, and handle sample custody and disposal with accuracy.

The position requires attention to detail, dependable work ethic, and the ability to organize multiple tasks while working independently.

Qualifications

• Experience in chemical, microbiological, or biological lab bench procedures.
• Post-high school coursework or training in laboratory bench techniques, biology, or life sciences.
• Valid Driver's License Required

Responsibilities

• Respond to customer requests and assemble and ship sample collection kits.
• Conduct minor preliminary testing procedures (pH, acidification of samples), sample custody, and sample disposal.
• Print sample requests, enter sample collection demographics, sort incoming samples, and deliver samples to appropriate work areas.
• Pickup and deliver mail.

Skills

Communication

Customer interaction

Laboratory safety

Independent work

Writing

Problem solving

Professionalism

Lift 50 lbs

Education

Laboratory coursework

Job description

JR2026-00029199 Environmental Laboratory Customer Service Specialist (Open)

The work we do matters!

Hiring Agency

Health & Human Services - Agency 25

Location

Lincoln, NE

Hiring Rate

$15.909

Job Description

The Department of Health and Human Services is seeking a Laboratory Customer Service Specialist to work in our Nebraska Public Health Environmental Laboratory on a full-time basis.

Job Duties

• Respond to customer requests and assemble and ship sample collection kits.
• Conduct minor preliminary testing procedures (pH, acidification of samples), sample custody, and sample disposal.
• Print sample requests, enter sample collection demographics, sort incoming samples, and deliver samples to appropriate work areas
• Pick up and deliver mail.

The successful candidate must be detail-oriented, dependable, able to organize multiple projects and enjoy working independently.

We offer an excellent total compensation package including 13 paid holidays; vacation and sick leave; a State-matched retirement plan; and health, dental, vision, and life insurance options!

Requirements / Qualifications

Experience performing laboratory bench procedures in a chemical environmental, microbiological, or biological laboratory OR post-high school coursework/training in laboratory bench techniques, biology, microbiology, or other biological/life sciences.

Preferred Qualifications

• A high school diploma with at least 6 months experience in customer service, or working with the public.
• A working knowledge of word processing, spreadsheets, and clerical skills.
• Knowledge of environmental testing
• Ability to lift containers weighing up to 50 lbs.

Valid Driver's License Required

Knowledge, Skills, and Abilities

• Communicate effectively; interact with lab staff and the public
• Understand and follow supervisory instructions and safety policies
• Work with limited supervision
• Compose correspondence using correct grammar, punctuation, and spelling
• Relay knowledge gained to co-workers to recognize and solve problems
• Act in a professional manner at all times when representing the laboratory
• Lift up 50lb containers.

We offer a comprehensive package of pay, benefits, paid time off, retirement and professional development opportunities to help you get the most out of your career and life. Your paycheck is just part of your total compensation.

Check out all that the State of Nebraska has to offer! Benefit eligibility may vary by position, agency and employment status. For more information on benefits, please visit: https://statejobs.nebraska.gov/index.html#benefits

Equal Opportunity Statement

The State of Nebraska values our teammates as well as a supportive environment that strives to promote diversity, inclusion, and belonging. We recruit, hire, train, and promote in all job classifications and at all levels without regard to race, color, religion, sex. age, national origin, disability, marital status or genetics.