Environmental Laboratory Customer Service Specialist

son; Lincoln (NE); On-site; USD 21,000 - 25,000; Full time

Benefits offered by this job

13 paid holidays

Vacation and sick leave

State retirement plan

Health, dental, vision, and life ins.

Job summary

Health & Human Services - Agency 25 in Lincoln, NE is seeking a Laboratory Customer Service Specialist to support the Nebraska Public Health Environmental Laboratory on a full-time basis.

You will respond to customer requests, assemble and ship sample collection kits, and assist with basic testing and sample handling while maintaining accuracy and independence in a detail-oriented role. Benefits include holidays, leave, retirement, and health insurance.

Qualifications

• Minimum Qualifications: Experience performing laboratory bench procedures in a chemical environmental, microbiological, or biological laboratory.
• Preferred Qualifications include: high school diploma with customer service experience, basic word processing and spreadsheet skills, knowledge of environmental testing.
• Ability to lift up to 50 lbs. and work with limited supervision.

Responsibilities

• Respond to customer requests and assemble and ship sample collection kits.
• Conduct minor preliminary testing procedures and sample custody and disposal.
• Print sample requests, enter demographics, sort and deliver samples to appropriate areas.
• Pick up and deliver mail.

Skills

Lab bench procedures

Customer service

Communication

Independent work

Education

High school diploma or equivalent

Laboratory techniques coursework

Job description

The work we do matters!

Hiring Agency: Health & Human Services - Agency 25

Location: Lincoln, NE

Hiring Rate: $15.909

Applications No Longer Accepted On (If no date is displayed, job is posted as open until closed):

Job Posting

JR2026-00029199 Environmental Laboratory Customer Service Specialist (Open)

Job Description

The Department of Health and Human Services is seeking a Laboratory Customer Service Specialist to work in our Nebraska Public Health Environmental Laboratory on a full-time basis.

Job Duties

• Respond to customer requests and assemble and ship sample collection kits.
• Conduct minor preliminary testing procedures (pH, acidification of samples), sample custody, and sample disposal.
• Print sample requests, enter sample collection demographics, sort incoming samples, and deliver samples to appropriate work areas
• Pick up and deliver mail.

The successful candidate must be detail-oriented, dependable, able to organize multiple projects and enjoy working independently.

Benefits

• 13 paid holidays
• vacation and sick leave
• a State-matched retirement plan
• health, dental, vision, and life insurance options

We offer a comprehensive package of pay, benefits, paid time off, retirement and professional development opportunities to help you get the most out of your career and life. Your paycheck is just part of your total compensation.

Check out all that the State of Nebraska has to offer! Benefit eligibility may vary by position, agency and employment status. For more information on benefits, please visit: https://statejobs.nebraska.gov/index.html#benefits

Requirements / Qualifications

Minimum Qualifications: Experience performing laboratory bench procedures in a chemical environmental, microbiological, or biological laboratory OR post-high school coursework/training in laboratory bench techniques, biology, microbiology, or other biological/life sciences.

Preferred Qualifications

• A high school diploma with at least 6 months experience in customer service, or working with the public.
• A working knowledge of word processing, spreadsheets, and clerical skills.
• Knowledge of environmental testing
• Ability to lift containers weighing up to 50 lbs.

Other

• Valid Driver's License Required

Knowledge, Skills, and Abilities

• Ability to:
  • Communicate effectively; interact with lab staff and the public
  • Understand and follow supervisory instructions and safety policies
  • Work with limited supervision
  • Compose correspondence using correct grammar, punctuation, and spelling
  • Relay knowledge gained to co-workers to recognize and solve problems
  • Act in a professional manner at all times when representing the laboratory
  • Lift up 50lb containers.

Equal Opportunity Statement

The State of Nebraska values our teammates as well as a supportive environment that strives to promote diversity, inclusion, and belonging. We recruit, hire, train, and promote in all job classifications and at all levels without regard to race, color, religion, sex. age, national origin, disability, marital status or genetics.