Environmental Lab Service Center Leader

Onterris; Emeryville (CA); On-site; USD 75,000 - 105,000; Full time

Job summary

Onterris is seeking a Service Center Manager for our Emeryville, CA location. You will oversee daily operations, manage client accounts up to $1M in annual revenue, and align procedures with the main lab in Orange, CA.

You will lead staff, ensure safety and quality standards, and collaborate with Business Development to expand the Bay Area client base while driving cost-efficient processes and timely issue resolution.

Qualifications

• 5+ years in environmental laboratory management or service center operations
• 3+ years in a supervisor role
• Experience engaging with clients and SMEs to resolve inquiries
• Strong working knowledge of LIMS and fleet management software
• Excellent verbal and written communication and leadership abilities

Responsibilities

• Oversee and manage daily service center operations, including scheduling, workflow and resource allocation
• Control service expenses while maintaining high service quality
• Monitor and improve operational processes for efficiency and cost-effectiveness
• Lead, train, and mentor staff with focus on safety and quality compliance
• Recruit and interview qualified personnel as needed
• Directly manage client accounts up to $1M in annual revenue
• Align procedures with the main lab in Orange, CA and support PD in Bay Area growth
• Provide technical expertise to clients and support the Proposal Team with RFP responses
• Coordinate with the main lab and other service centers for seamless delivery

Skills

Leadership

Operations management

Client relations

Analytical thinking

Communication

Education

BS in Chemistry or Environmental Science

Tools

MS Office

LIMS

Job description

Onterris is seeking a Service Center Manager for our Emeryville, CA location. You will oversee daily operations, manage client accounts up to $1M in annual revenue, and align procedures with the main lab in Orange, CA.

You will lead staff, ensure safety and quality standards, and collaborate with Business Development to expand the Bay Area client base while driving cost-efficient processes and timely issue resolution.