Service Center Manager - Environmental Laboratory

Onterris; Emeryville (CA); On-site; USD 75,000 - 105,000; Full time

Job summary

Onterris is seeking a Service Center Manager for our Emeryville, CA location. You will oversee daily operations, manage client accounts up to $1M in annual revenue, and align procedures with the main lab in Orange, CA.

You will lead staff, ensure safety and quality standards, and collaborate with Business Development to expand the Bay Area client base while driving cost-efficient processes and timely issue resolution.

Qualifications

• 5+ years in environmental laboratory management or service center operations
• 3+ years in a supervisor role
• Experience engaging with clients and SMEs to resolve inquiries
• Strong working knowledge of LIMS and fleet management software
• Excellent verbal and written communication and leadership abilities

Responsibilities

• Oversee and manage daily service center operations, including scheduling, workflow and resource allocation
• Control service expenses while maintaining high service quality
• Monitor and improve operational processes for efficiency and cost-effectiveness
• Lead, train, and mentor staff with focus on safety and quality compliance
• Recruit and interview qualified personnel as needed
• Directly manage client accounts up to $1M in annual revenue
• Align procedures with the main lab in Orange, CA and support PD in Bay Area growth
• Provide technical expertise to clients and support the Proposal Team with RFP responses
• Coordinate with the main lab and other service centers for seamless delivery

Skills

Leadership

Operations management

Client relations

Analytical thinking

Communication

Education

BS in Chemistry or Environmental Science

Tools

MS Office

LIMS

Job description

About Us

At Onterris, we build careers grounded in purpose, responsibility and real-world impact. At Onterris, we build careers grounded in purpose, responsibility and real-world impact. “For Planet and Progress” is our north star that guides everything we do. We believe environmental responsibility and human progress are interconnected, interwoven and international. Our scientists, engineers, field teams, consultants and professionals collaborate across disciplines and geographies, guiding industries and governments, ensuring that communities and environments thrive. When you join us, you’re not just forging a career, you’re joining a movement. A movement for better thinking, smarter solutions and lasting impact. Together, we will advance our way of life and protect the integrity of our environment every step of the way.

A Day in the Life

As a Service Center Manager at our Emeryville, CA location, you’ll be responsible for overseeing the service center and acting as a liaison between the laboratory and local clients.

The compensation range for this role is $75,000 to $105,000, in addition to eligibility for an annual bonus program (6%), commensurate with experience, skills, and geographic location.

To thrive in this role, you’ll be comfortable taking ownership of the following responsibilities:

• Oversee and manage the daily operations of the service center, including scheduling, workflow and resource allocation
• Oversee the service expense, controlling costs while maintaining high level of service quality
• Monitor and improve operational processes for efficiency, drive standardization initiatives and cost-effective strategies
• Supervise, train, and mentor staff, ensuring compliance with safety and quality standards
• Evaluate staff performance, conduct performance improvement plans, and provide professional development opportunities
• Recruit, conduct interview qualified personnel as needed
• Directly manage client accounts, up to $1M in annual revenue
• Develop and enforce procedures and protocols to align with the main lab in Orange, CA
• Work closely with the Business Development Manager to develop and expand client base in the Bay area
• Working knowledge of quality systems and non-conformance processes, with the ability to support service center compliance, ensure timely follow-up, and drive resolution of quality issues
• Provide technical expertise to clients
• Supports the Proposal Team with RFP response
• Handle customer complaints and service issues effectively
• Coordinate with the main lab and other service centers for seamless service delivery
• Maintain vehicle fleet to ensure good working order
• Comply with the Company’s Quality Assurance Program, Health & Safety Plan, and other policies
• Other duties as assigned by the Lab Director and/or Regional Director

Your Expertise and Skills

These requirements reflect the knowledge, skills and abilities that help you do your best work here.

• 5+ years in environmental laboratory management or service center operations, with 3+ years in supervisor role
• 1+ year of project management experience in the environmental laboratory setting
• Solid technical understanding needed to engage in real-time with clients, support the local team, and effectively collaborate with subject matter experts to evaluate solutions and drive timely resolution for clients inquiries
• Demonstrated ability to independently assess day-to-day operational challenges, leveraging strong working technical knowledge to support site operations, assist local team needs, and address client inquiries on service capabilities, coordinating with SMEs as needed.
• Proficient in Laboratory Information System (LIMS), fleet management software, computer skills, including MS Office suite.
• Excellent analytical, problem solving, and organizational skills.
• Excellent verbal and written communication skills.
• Demonstrated ability to lead and manage staff.

Preferred Skills

• BS in Chemistry, Environmental Science

Work Environment And Physical Requirements

The physical and environmental requirements below reflect what’s typically needed to perform the essential functions of this role safely and effectively. We may provide reasonable accommodations to qualified individuals with disabilities, consistent with applicable law, to support performance of the essential functions.

• On-site Monday – Friday
• Sitting, standing, and walking
• Lifting 50 pounds as needed
• Overhead lifting of over 20 pounds as needed
• Works in a fast-paced setting
• May occasionally work shifts up to 10 hours in duration
• Occasional traveling for business meetings

#INDONT

Onterris is a leading global environmental solutions company partnering with organizations to solve complex challenges where environmental pressures, regulatory expectations and operational risks intersect. Guided by our mission to advance the way of life without compromising the integrity of our environment, we believe environmental responsibility and human progress are fundamentally connected. Our scientists, engineers, field teams and consultants apply systems thinking that unites science, data and practical expertise to deliver solutions that strengthen our clients’ resilience, mitigate risk and protect the air, water and soil that sustain communities, while uncovering responsible paths forward for planet and progress. For more information, visit www.onterris.com.

We are an equal opportunity employer and encourage applications from people of all backgrounds. We acknowledge that these experiences and perspectives help to enrich our teams and contribute to our ongoing success. We are committed to providing access and reasonable accommodation in our employment for all applicants. For US residents, click here to learn more.