Environmental Central Customer Experience Specialist

Clean Harbors; Norwell (MA); Hybrid; USD 21,000 - 48,000; Full time

Benefits offered by this job

Health benefits

401K matching

Growth opportunities

Paid time off

Training programs

Tuition reimbursement

Safe environment

Job summary

Clean Harbors, Inc. in Norwell, MA is seeking an Environmental Central Customer Service Representative to support our Technical Services team on site.

You will handle customer inquiries via phone, email, and online platforms, promoting the full range of Clean Harbors services with a focus on accuracy and service excellence. The role emphasizes teamwork, ownership, and delivering timely resolutions while maintaining data integrity for orders, quotes, and scheduling.

Qualifications

• Strong verbal and written communication skills.
• Strong organizational/time management skills.
• Strong problem-solving skills.
• Detail oriented.
• Flexibility.
• Ability to handle multiple tasks simultaneously.
• Proficient in Windows Office-based applications.

Responsibilities

• Ensures Health and Safety is the number one goal by following policies, processes, and acting in a safe manner at all times.
• Plays an active role in promoting teamwork, ownership, premier customer service and quality within the organization.
• Provides exceptional customer service when managing customer inquiries and service needs via phone, email, and online platform.
• Ensures timely resolution to any customer issues.
• Accomplishes detailed and thorough order management tasks inclusive of account setup, waste profile, routing, pricing, PO issues, invoice issues, etc.
• Possesses knowledge and ability to promote all Clean Harbors services.
• Interacts with sales and operations personnel to ensure they have knowledge on customer feedback/service issues.
• Effectively manage all accounts, inclusive of proactive and reactive calling in accordance with department procedures.
• Responsible for the data integrity of the proactive call and milkrun program.
• Specific tasks assigned by management.

Skills

Verbal & written communication

Time management

Problem solving

Detail oriented

Multitasking

Flexibility

Windows Office

Education

BS/BA in Business or Environmental Science

Job description

Clean Harbors is looking for a Medical Waste Central Customer Service Rep to sit in our Norwell, MA office. Our Medical Waste Central Customer Service Rep is responsible for the support of Clean Harbors Technical Services, working under direct supervision.

Why Work for Clean Harbors?

• Health and Safety is our #1 priority, and we live it 3-6-5!
• Competitive wages
• Comprehensive health benefits coverage after 30 days of full-time employment
• Group 401K with company matching component
• Opportunities for growth and development for all the stages of your career
• Generous paid time off, company paid training and tuition reimbursement
• Positive and safe work environments

RESPONSIBILITIES

• Ensures Health and Safety is the number one goal by following policies, processes, and acting in a safe manner at all times
• Plays an active role in promoting teamwork, ownership, premier customer service and quality within the organization
• Provides exceptional customer service when managing customer inquiries and service needs via phone, email, and online platform
• Ensures timely resolution to any customer issues
• Accomplishes detailed and thorough order management tasks inclusive of account setup, waste profile, routing, pricing, PO issues, invoice issues, etc.
• Possesses knowledge and ability to promote all Clean Harbors services
• Interacts with sales and operations personnel to ensure they have knowledge on customer feedback/service issues
• Effectively manage all accounts, inclusive of proactive and reactive calling in accordance with department procedures
• Responsible for the data integrity of the proactive call and milkrun program
• Specific tasks assigned by management

Central Customer Service activities include, but not limited to:

• Account setup/modifications
• Profile creation
• Quoting/Agreements
• Scheduling
• Order management
• Resolve compliance issues

QUALIFICATIONS

• BS/BA in Business or Environmental Science preferred
• Strong verbal and written communication skills
• Strong organizational/time management skills
• Strong problem-solving skills
• Detail oriented
• Flexibility
• Ability to handle multiple tasks simultaneously
• Proficient in Windows Office-based applications

Wondering what to expect in starting your career with Clean Harbors? Click Here to view a Day in the Life Video!

40-years of sustainability in action. At Clean Harbors, our mission is to create a safer, cleaner environment through the treatment, recycling, and disposal of hazardous materials. Clean Harbors is the leading provider of environmental, energy and industrial services throughout the United States, Canada, Mexico and Puerto Rico. Everywhere industry meets environment, Clean Harbors is on-site, providing premier environmental, energy and industrial services. We are solving tough problems through innovation and proven methodology - come be part of the solution with us.

Join our safety focused team today! To learn more about our company, and to apply online for this exciting opportunity, visit us at https://careers.cleanharbors.com/.

Clean Harbors is an equal opportunity employer.

Clean Harbors is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact [e-mail] or 1-844-922-5547.

Clean Harbors is a Military & Veteran friendly company.

Clean Harbors is committed to complying with applicable pay transparency laws and ensuring fair and equitable compensation. The posted salary range reflects the minimum and maximum target for this role. Final compensation may vary based on factors such as location, experience, skills, and business needs. In addition to the base salary, some roles may be eligible for bonus or incentive compensation and a comprehensive benefits package.

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Job Identification: 166814
Category: Sales & Accounts
Posting Date: 2026-10-20
Job Schedule: Full time
Regular or Temporary: Regular
Job Function: Customer Service
Locations: 101 Philip Drive
Pay Range: 14.90 - 34.62 Hourly