Entry-Level Tier 1 Tech Support Specialist

AppleOne Employment Services; United States; On-site; USD 16,000 - 23,000; Part time

Job summary

AppleOne Employment Services seeks a Customer Service Representative – Tier 1 Support to deliver a high-quality customer experience through professional, solutions-focused support. This contract, hourly role pays $14.00 per hour and supports customers via phone, email, and live chat in a fast-paced environment.

You will collaborate with internal teams by identifying trends, escalating issues when appropriate, and contributing to improvements that enhance the customer experience.

Qualifications

• High school diploma or GED required.
• Minimum 1 year of customer service experience in a high-volume environment.
• Exposure to technical support or troubleshooting is a plus.

Responsibilities

• Answer inquiries via phone, email, and live chat.
• Provide Tier 1 technical support and basic troubleshooting.
• Diagnose issues, identify root causes, and follow procedures.
• Document interactions and issues in internal systems.
• Escalate complex issues to appropriate teams.
• Stay updated on products, services, and system changes.
• Communicate feedback and recurring issues to stakeholders.

Skills

Customer service mindset

Verbal communication

Written communication

Troubleshooting basics

Attention to detail

Multitasking in high-volume support

Education

High school diploma or GED

Tools

Microsoft Office

Job description

AppleOne Employment Services seeks a Customer Service Representative – Tier 1 Support to deliver a high-quality customer experience through professional, solutions-focused support. This contract, hourly role pays $14.00 per hour and supports customers via phone, email, and live chat in a fast-paced environment.

You will collaborate with internal teams by identifying trends, escalating issues when appropriate, and contributing to improvements that enhance the customer experience.