Entry-Level Technical Solutions Engineer

Epic; Round Rock (TX); Hybrid; USD 80,000 - 110,000; Full time

Benefits offered by this job

Comprehensive health benefits

Merit-based compensation

Annual raises and bonuses

Four-week sabbatical after five years of service

Job summary

Epic, based in Madison, WI, is seeking a Technical Solutions Engineer to work on software impacting 305 million patients globally. This role involves diagnosing complex problems and managing solutions with various stakeholders.

Candidates must have a Bachelor's degree, a strong academic or professional track record, and be willing to travel. Epic offers excellent benefits, including relocation assistance, merit-based compensation, and a sabbatical after five years.

Qualifications

• Bachelor's degree or greater in a relevant field.
• History of academic excellence or professional success.
• Willingness to travel occasionally to customer locations.
• Eligible to work in the U.S. without visa sponsorship.
• COVID-19 vaccination required.

Responsibilities

• Work on software impacting 305 million patients.
• Diagnose problems, identify solutions, and manage implementation.
• Handle complex issues beyond basic troubleshooting.

Skills

Problem diagnosis

Implementation management

Customer relations

Technical proficiency

Willingness to travel

Education

Bachelor's degree or greater

Job description

Please note that this position is based on our campus in Madison, WI, and requires relocation to the area. We recruit nationally and provide financial relocation assistance.

Responsibilities

As a Technical Solutions Engineer at Epic, you’ll work on software that impacts 305 million patients around the world. Together with customer counterparts, you’ll diagnose problems, identify solutions, and manage implementation across multiple physical locations and stakeholders. You will tackle mission‑critical and complex issues beyond simple “turn it off and on again” fixes.

Qualifications

• Bachelor's degree or greater
• A history of academic excellence or professional success
• Willingness to travel occasionally to customer locations
• Eligible to work in the U.S. without visa sponsorship
• Relocation to the Madison, WI area (reimbursed)
• COVID‑19 vaccination

Benefits

We offer comprehensive benefits to support your health and well‑being, along with merit‑based compensation that reflects the impact of your work. You will be eligible for annual raises, bonuses, and stock grants, as well as a four‑week sabbatical after five years of service.

As an Equal Opportunity Employer, we are committed to diversity, equity, and inclusion. Please see our full non‑discrimination statement at https://careers.epic.com/EEO.