Entry-Level Technical Solutions Engineer

Epic; Frederick (MD); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Annual raises

Bonuses

Stock grants

Four-week sabbatical after five years

Job summary

Epic is seeking a Technical Solutions Engineer to work on software that impacts 305 million patients globally. You will diagnose problems and manage implementation across various locations while collaborating with customers.

Candidates must have a Bachelor's degree and exhibit a history of academic excellence or professional success. The role requires relocation to Madison, WI, and offers a range of comprehensive benefits, including annual raises and stock grants.

Qualifications

• Bachelor's degree or higher is required.
• Must have a history of academic excellence or professional success.
• Willingness to travel occasionally to customer locations is necessary.

Responsibilities

• Diagnosing problems and identifying solutions for clients.
• Managing implementation across multiple physical locations and stakeholders.
• Tackling complex issues beyond simple fixes.

Skills

Problem-solving

Customer service

Software diagnostics

Technical knowledge

Education

Bachelor's degree or greater

Job description

Please note that this position is based on our campus in Madison, WI, and requires relocation to the area. We recruit nationally and provide financial relocation assistance.

Responsibilities

As a Technical Solutions Engineer at Epic, you’ll work on software that impacts 305 million patients around the world. Together with customer counterparts, you’ll diagnose problems, identify solutions, and manage implementation across multiple physical locations and stakeholders. You will tackle mission‑critical and complex issues beyond simple “turn it off and on again” fixes.

Qualifications

• Bachelor's degree or greater
• A history of academic excellence or professional success
• Willingness to travel occasionally to customer locations
• Eligible to work in the U.S. without visa sponsorship
• Relocation to the Madison, WI area (reimbursed)
• COVID‑19 vaccination

Benefits

We offer comprehensive benefits to support your health and well‑being, along with merit‑based compensation that reflects the impact of your work. You will be eligible for annual raises, bonuses, and stock grants, as well as a four‑week sabbatical after five years of service.

As an Equal Opportunity Employer, we are committed to diversity, equity, and inclusion. Please see our full non‑discrimination statement at https://careers.epic.com/EEO.