Entry-Level Technical Solutions Engineer

Epic; Knoxville (TN); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Annual raises

Bonuses

Stock grants

Four-week sabbatical after five years

Job summary

Epic is hiring a Technical Solutions Engineer to work on software impacting 305 million patients globally. This role involves diagnosing problems, identifying solutions, and managing implementations across various locations.

Bachelor's degree is required, along with a willingness to travel and being eligible to work in the U.S. The position offers relocation assistance to Madison, WI, along with comprehensive benefits and opportunities for merit-based compensation.

Qualifications

• A Bachelor's degree or greater is required.
• A history of academic excellence or professional success is preferred.
• Willingness to travel occasionally to customer locations.
• Eligible to work in the U.S. without visa sponsorship.
• COVID-19 vaccination is required.

Responsibilities

• Diagnose problems and identify solutions related to software.
• Manage implementation across multiple physical locations.
• Address mission-critical and complex technical issues.

Skills

Problem diagnosis

Implementation management

Communication with stakeholders

Academic excellence

Education

Bachelor's degree

Job description

Please note that this position is based on our campus in Madison, WI, and requires relocation to the area. We recruit nationally and provide financial relocation assistance.

Responsibilities

As a Technical Solutions Engineer at Epic, you’ll work on software that impacts 305 million patients around the world. Together with customer counterparts, you’ll diagnose problems, identify solutions, and manage implementation across multiple physical locations and stakeholders. You will tackle mission‑critical and complex issues beyond simple “turn it off and on again” fixes.

Qualifications

• Bachelor's degree or greater
• A history of academic excellence or professional success
• Willingness to travel occasionally to customer locations
• Eligible to work in the U.S. without visa sponsorship
• Relocation to the Madison, WI area (reimbursed)
• COVID‑19 vaccination

Benefits

We offer comprehensive benefits to support your health and well‑being, along with merit‑based compensation that reflects the impact of your work. You will be eligible for annual raises, bonuses, and stock grants, as well as a four‑week sabbatical after five years of service.

As an Equal Opportunity Employer, we are committed to diversity, equity, and inclusion. Please see our full non‑discrimination statement at https://careers.epic.com/EEO.