Entry Level Service Technician

Community Options, Inc.; Boston (MA); On-site; USD 53,000 - 75,000; Full time

Job summary

Community Options, Inc. is seeking a Field Service Technician to provide maintenance and customer service for office equipment in a supportive environment. The successful candidate will possess mechanical and electrical skills, prioritize customer satisfaction, and enjoy opportunities for career growth.

Qualifications

• 1-2 years related experience preferred; will train if no experience.
• Ability to lift and carry 50 pounds.
• Valid driver's license and reliable vehicle required.

Responsibilities

• Service printer/copier products with minimum assistance.
• Troubleshoot printing issues and install equipment in peer-to-peer environments.
• Maintain a high level of customer satisfaction.

Skills

Mechanical aptitude

Electrical aptitude

Customer service

Communication skills

Knowledge of basic networking

Education

High School Diploma or GED

Electronics or Computer associate degree

Job description

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Description

"You don’t build a business. You build people, and people build the business.”- Zig Ziglar

Description

"You don’t build a business. You build people, and people build the business.”- Zig Ziglar

We put people first at Flex Technology Group and our family of companies. Join us and you’ll find that the focus is all about you. You’re recognized and treated as an individual. Your development is unique to you – tailored to your wishes and needs – and will continue throughout your career with us. The only constant is that you will be challenged and stretched, but within a supportive environment, working with some of the brightest minds in the business. Flex Technology Group is a national company that has been featured as a Top 50 company to sell for by Selling Power Magazine and has been featured on the Inc. 5000 fastest-growing company list for 12 years in a row.

As a Field Service Technician, you will shine as you multitask and manage a full customer workload. You will be responsible for the timely and cost-effective maintenance and repair of office product equipment and for promoting and maintaining a high level of customer satisfaction with our service and products.

What You Will Do

• Service printer/copier products with minimum assistance
• Troubleshoot basic printing issues, able to determine printer vs network issues.
• Able to install scanning and equipment in a peer-to-peer environment.
• Manage inventory to company specifications.
• Maintain car, tool kit, and supplies.
• Develop and maintain professional relationships with customers and employees.
• Provide sales support including advising sales about problems or sales leads.
• Maintain professional appearances.
• Maximizing equipment up-time through timely repair
• Engaging the customer to assure satisfaction.
• Managing time to be most effective
  
  

What We Are Seeking

• Mechanical and electrical aptitude and demonstrated skills.
• Knowledge of basic networking
• 1-2 years’ related experienceis preferred, if not we will train you!
• Possess excellent customer service and communication skills.
• High School Diploma required, or GED. Electronics or Computer associate degree preferred.
• Ability to lift and carry 50 pounds. Pull, lift, reach, and transport equipment parts and boxes.
• Must be at least 21 years of age or older with a valid driver's license, and have a reliable vehicle with a clean driving record.
  
  

Interested? Good! We are excited to hear from you!

FloTech, a Flex Technology Group company, provides equal employment opportunities to all employees and applicants for employment. The Company prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, sexual orientation, gender identity or expression, national origin or ancestry, citizenship or immigration status, physical or mental disability, genetic information (including testing and characteristics), pregnancy (including childbirth, lactation, and related medical conditions), protected veteran status, uniformed servicemember status, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, benefits, leaves of absence, compensation, and training.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Other

Job function

• Job function

  Information Technology

• Industries

  IT Services and IT Consulting

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