Entry-Level SaaS Application Support Specialist

Trintech Inc.; Norway Township, Northern (MI, KY); Hybrid; USD 42,000 - 60,000; Full time

Job summary

Trintech Inc. is seeking an Application Support Specialist to join our hybrid team. This entry-level role supports accounting and IT professionals across countries, delivering first-tier assistance via phone, web, or email to ensure solutions meet customer expectations.

You'll troubleshoot issues, escalate to SMEs when needed, and monitor KPIs while expanding knowledge of Trintech applications. A strong communicator with SaaS experience will thrive.

Qualifications

• 0-2 years of customer service experience in a SaaS environment.
• Strong verbal and written communication skills.
• Analytical thinking and deductive reasoning.
• Basic to intermediate SQL knowledge.
• GenAI Prompt Engineering knowledge.
• Experience with Salesforce or other CRM ticketing systems.
• Proficiency with Microsoft Office.

Responsibilities

• Identify, troubleshoot, and solve customer-reported issues.
• Collaborate with teams to resolve issues and escalate complex ones to SMEs.
• Provide excellent support for at least one Trintech application.
• Monitor KPIs to align with business objectives.

Skills

Customer service

SaaS experience

Communication skills

Analytical thinking

SQL knowledge

GenAI prompting

Salesforce

Microsoft Office

KPI management

Tools

Salesforce

CRM ticketing systems

Job description

Trintech Inc. is seeking an Application Support Specialist to join our hybrid team. This entry-level role supports accounting and IT professionals across countries, delivering first-tier assistance via phone, web, or email to ensure solutions meet customer expectations.

You'll troubleshoot issues, escalate to SMEs when needed, and monitor KPIs while expanding knowledge of Trintech applications. A strong communicator with SaaS experience will thrive.