Entry-Level Political Call Center Representative (Republican)

MCI; Frankfort (KY); Remote; USD 30,000 - 40,000; Full time

Job summary

A leading BPO company, MCI, is seeking an Entry-Level Political Call Center Representative to support the Republican Party's voter turnout initiative. The role involves making outbound calls, providing excellent customer service, and requires strong communication skills. Ideal candidates are reliable, eager to learn, and comfortable representing the party. Competitive pay and benefits are offered, along with opportunities for career growth.

Benefits

Competitive pay

Paid time off

Health benefits

Retirement options

Paid training

Qualifications

• Must be 18+ with a high school diploma or equivalent.
• Experience with data entry and excellent communication skills required.
• Reliable high-speed internet and ability to work scheduled shifts.

Responsibilities

• Handle inbound and outbound contacts professionally.
• Document and process customer claims accurately.
• Ensure first call resolution through effective problem solving.

Skills

Communication

Customer Service Orientation

Data Entry

Typing

Education

High School Diploma or Equivalent

Tools

Microsoft Office

Job description

Entry-Level Political Call Center Representative (Republican)

Join to apply for the Entry-Level Political Call Center Representative (Republican) role at MCI.

Position Overview

MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. We are looking for call center representatives to support our "Get Out the Vote" initiative. In this role, you will make outbound phone calls on behalf of the Republican Party to encourage voter turnout for the presidential election. Ideal candidates will be comfortable representing the Republican Party, have excellent communication skills, be eager to learn, and be highly reliable.

Responsibilities

• Handle inbound and outbound contacts professionally and courteously
• Listen to customers, understand their needs, and resolve issues
• Research systems to find missing information and coordinate with other departments
• Follow client processes and perform all tasks courteously and professionally
• Utilize systems and technology for account management
• Document and process customer claims accurately
• Follow scripts, policies, and procedures
• Use knowledge bases and training to answer questions accurately
• Maintain confidentiality of information
• Escalate issues appropriately
• Ensure first call resolution through effective problem solving
• Attend training and review updates regularly
• Adhere to attendance and schedule requirements

Qualifications

Must be 18+, high school diploma or equivalent, experience with data entry, fluent in English, reliable high-speed internet (20Mbps+), excellent communication and typing skills (20+ WPM), basic knowledge of Microsoft Office, ability to work scheduled shifts, and a customer service orientation. Preferred: 1+ year experience in customer service or related fields, remote work experience, federal or state government experience.

Conditions & Benefits

Must be authorized to work, willing to undergo background/security checks and drug screening. We offer competitive pay, paid time off, incentives, health benefits, retirement options, disability and life insurance, career growth opportunities, paid training, and a supportive work environment.

Physical & Other Considerations

This is a sedentary role requiring long periods sitting and working at a computer. Reasonable accommodations are available for qualified individuals with disabilities. We embrace diversity and are committed to an inclusive workplace free from discrimination and harassment.

About MCI

MCI provides industry-leading solutions in customer experience and digital transformation, with a focus on innovation and growth. We operate globally with multiple subsidiaries and are recognized for our rapid growth and diverse service offerings.