Entry-Level Office Assistant — Growth & Mentorship

Sedgwick; Ontario (CA); On-site; USD 23,000 - 24,000; Full time

Benefits offered by this job

Training program

Mentor guidance

Career development opportunities

Medical, dental, vision benefits

401(k)

PTO

Job summary

Sedgwick is seeking an Office Assistant in Ontario, CA to join a supportive team and grow with a company recognized for caring culture and work-life balance.

Entry-level role offering comprehensive training, mentoring, and opportunities for career advancement; no prior experience required. You will handle customer service tasks, administrative duties, and contribute to a positive office environment with a diverse benefits package.

Qualifications

• High school diploma or GED required.
• Strong oral and written communication; computer literate including Microsoft Office.
• Clerical or customer service experience or equivalent combination of education and experience.

Responsibilities

• Provide excellent customer service to external customers and internal support to an assigned team.
• Act as a liaison between customers and team members; direct calls to appropriate escalation path as needed.
• Provide detailed notes on phone calls, and track and code documentation according to standard processes.
• Educate and inform customers about processes, timelines and status of inquiries via multiple communication channels.
• Resolve issues with one call/one-person responses and investigate customer feedback.
• Track trends; assist with developing corrective/preventative actions.
• Perform administrative tasks.

Skills

Communication skills

MS Office

Organizational skills

Education

High school diploma or GED

Job description

Sedgwick is seeking an Office Assistant in Ontario, CA to join a supportive team and grow with a company recognized for caring culture and work-life balance.

Entry-level role offering comprehensive training, mentoring, and opportunities for career advancement; no prior experience required. You will handle customer service tasks, administrative duties, and contribute to a positive office environment with a diverse benefits package.